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Windows 7: PC freezes, stops responding, a problem with sensorview device!

15 Nov 2010   #1
top secret

Windows 7 Home Premium 32bit
 
 
PC freezes, stops responding, a problem with sensorview device!

So, my PC stops responding every time I turn it on. As a result, I'll have to restart it
again, and when it is restarted i'll get the same problem and i'll keep restarting the PC
until it stops freezing

So, I used Tuneup to find the error for me, and I got this error [See Pic.]

http://i56.tinypic.com/2d000n6.jpg

I did what it says, go to device manager and update the device. This is how the
device manager looks like.

http://i56.tinypic.com/oaddm9.jpg

Any ideas about which "devices" are causing the problem? is it a motherboard
problem or not?




My System SpecsSystem Spec
.
15 Nov 2010   #2
top secret

Windows 7 Home Premium 32bit
 
 

up :-S
My System SpecsSystem Spec
16 Nov 2010   #3
usasma
Microsoft MVP

 
 

In the Details tab please select the Hardware ID in the dropdown box and let us know what it says there. That will help us to look the device up.

Also let us know the exact model number of your HP system
My System SpecsSystem Spec
.

17 Nov 2010   #4
top secret

Windows 7 Home Premium 32bit
 
 

Quote:
In the Details tab please select the Hardware ID in the dropdown box and let us know what it says there.
I cannot find "hardware ID", you can see my drop down box in the picture below

http://i56.tinypic.com/zoi2iu.jpg

Quote:
Also let us know the exact model number of your HP system
it is pavilion m9342.me

Link from HP
My System SpecsSystem Spec
17 Nov 2010   #5
usasma
Microsoft MVP

 
 

The references that I find point to this freeware: STV Software - Home
There's suggestions that it's used by HP on their systems (but no proof).
My System SpecsSystem Spec
18 Nov 2010   #6
top secret

Windows 7 Home Premium 32bit
 
 

So, I just have to install it and everything will be fine?
My System SpecsSystem Spec
18 Nov 2010   #7
usasma
Microsoft MVP

 
 

I don't know. I would suggest removing that software from your system to test and see if it helps.
My System SpecsSystem Spec
22 Nov 2010   #8
top secret

Windows 7 Home Premium 32bit
 
 

the software is not installed... so I decided to uninstall the driver from the device manager.

And when I try to install the program I got those errors, and it doesn't start.

ImageShack: Host and Share your Photos and Videos - 15170023.png
ImageShack: Host and Share your Photos and Videos - 47893793.png
My System SpecsSystem Spec
22 Nov 2010   #9
usasma
Microsoft MVP

 
 

? Try installing the freeware application that I linked to, then uninstall it to see if it removes the sensorview stuff ?
My System SpecsSystem Spec
23 Nov 2010   #10
top secret

Windows 7 Home Premium 32bit
 
 

I downloaded it from the link... and unfortunately I got the same error.
If I just uninstall it from the device manager, is it going to affect my pc?
My System SpecsSystem Spec
Reply

 PC freezes, stops responding, a problem with sensorview device!




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