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Windows 7: blue screen crash-repair/recovery disk won't work

15 Nov 2010   #1
DebraPearse

Windows 7 home premium ugraded to professional 64bit
 
 
UPDATE blue screen crash-repair/recovery disk won't work

I will try to make a long story short

Bought my Acer Aspire X3900 approx' 3 months ago, it had windows 7 home premium 64bit. All was fine until I tried running/installing things that worked fine on my old computer that ran XP. After researching the Microsoft site, I bought, download and ugraded to window 7 professional, I downloaded/installed the XP mode. virutal pc stuff and still couldn't run my scanner or ACCU CHECK glucose software. As it turned out, I was going away for 2 weeks so figured I'd worry about the computer when I got home again.
Got home and the pc just kept restarting itself and then crashed. I cannot start it in safe mode, it will not open OS at all. I had made a repair disk as suggested and saved image file to my external hard drive BUT nothing works...Please can anyone help me with this?
The blue screen says:
A problem has been detected and windows has shut down toprevent damage to your computer. NTFS.sys PAGE_FAULT_IN_NONPAGED_AREA. If this is the first time you've seen this stop error screen, restart computer. If this screen appears again, follow these steps: check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need. If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select safe mode. Technical information: *** STOP: 0x00000050 (0xfffff98103ec26a8, 0x0000000000000000, 0xfffff88001c404e0, 0x0000000000000005) *** ntfs.sys - address fffff88001c404e0 base at fffff88001c35000. datestamp 4A5BC14F


My System SpecsSystem Spec
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15 Nov 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by DebraPearse View Post
I will try to make a long story short

Bought my Acer Aspire X3900 approx' 3 months ago, it had windows 7 home premium 64bit. All was fine until I tried running/installing things that worked fine on my old computer that ran XP. After researching the Microsoft site, I bought, download and ugraded to window 7 professional, I downloaded/installed the XP mode. virutal pc stuff and still couldn't run my scanner or ACCU CHECK glucose software. As it turned out, I was going away for 2 weeks so figured I'd worry about the computer when I got home again.
Got home and the pc just kept restarting itself and then crashed. I cannot start it in safe mode, it will not open OS at all. I had made a repair disk as suggested and saved image file to my external hard drive BUT nothing works...Please can anyone help me with this?
The blue screen says:
A problem has been detected and windows has shut down toprevent damage to your computer. NTFS.sys PAGE_FAULT_IN_NONPAGED_AREA. If this is the first time you've seen this stop error screen, restart computer. If this screen appears again, follow these steps: check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need. If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select safe mode. Technical information: *** STOP: 0x00000050 (0xfffff98103ec26a8, 0x0000000000000000, 0xfffff88001c404e0, 0x0000000000000005) *** ntfs.sys - address fffff88001c404e0 base at fffff88001c35000. datestamp 4A5BC14F
If you wish to have others assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder. The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Aattach the ZIP archive to your post using the "paperclip" (file attachments) button.
* Briefly describe the problem history and circumstances in the same post. Somebody will attend to your query as soon as possible.
My System SpecsSystem Spec
16 Nov 2010   #3
DebraPearse

Windows 7 home premium ugraded to professional 64bit
 
 

Thanks ZigZag but I can't do that, I can't gain any access to windows and I don't know how to do what you advise any other way. The only things I can do is: F8 or F12, but the second I exit from either of these the blue screen appears. Guess I'll have to take it back to where I bought it!!
Thanks again
Deb
My System SpecsSystem Spec
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17 Nov 2010   #4
DebraPearse

Windows 7 home premium ugraded to professional 64bit
 
 

I took my computer to be looked at and repaired.... The first words out of the computer mans mouth were: I have never seen anything like it, it is bizzaar (spelt wrong, I know).
He said that there was no windows there, completely gone - the only thing there was the trash can and it was empty. I asked if a virus could have done it, he says no.
It is a mystery but I am wondering if it was caused by creating a virtual pc and xp mode?
My System SpecsSystem Spec
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 blue screen crash-repair/recovery disk won't work




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