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Windows 7: Old Dell turns off when hot, bugcheck attached

16 Nov 2010   #1
gregrocker

 
Old Dell turns off when hot, bugcheck attached

Thought this was because of heat, but error codes confusing with no results for this combo.

Dell Latitude C540 lappy running retail Win7 HP 32 Ult. Year old installation.


My System SpecsSystem Spec
.
16 Nov 2010   #2
jcgriff2

Windows 7 - Vista
 
 

Hi Greg . . .

Your ATI Mobility Radeon 7500 drivers named as the probable cause in the lone dump -
Code:
ati2dvag.dll Tue Aug 12 22:34:46 2003 (3F39A3C6) - ATI - ATI Radeon
ati2mtag.sys Tue Aug 12 22:34:27 2003 (3F39A3B3) - ATI - ATI Radeon
ati3d1ag.dll Tue Aug 12 21:49:14 2003 (3F39991A) - ATI - ATI Radeon
Try the Windows 7 display driver only - no CCC - ATI Radeon


These drivers need to be updated as well, but I am unable to locate Windows 7 drivers for these devices -
Code:
omci.sys     Fri Jul 19 11:22:06 2002 (3D382E9E) - Dell OpenManage Client Instrumentation driver
 
el90Xbc5.SYS Wed Jun 04 19:36:58 2003 (3EDE829A) - 3Com 3C920 Integrated Fast Ethernet Controller (3C905C-TX Compatible) - Customer Care Software - HP Networking
 
i2220ntx.sys Thu Nov 04 06:29:36 2004 (418A0490) - INPROCOMM IPN2220 Wireless LAN Card -
 
ac97intc.sys Fri Sep 16 14:30:29 2005 (432B0F45) - Intel(r) 82801CA/CAM AC'97 Audio Controller - http://downloadcenter.intel.com/

Start with ATI update for now.


Windbg Logs
--> http://jcgriff2.net/BSOD_Logs/_99-db..._jcgriff2_.txt
--> http://jcgriff2.net/BSOD_Logs/_99-db...riff2_.txt.zip

Regards. . .

jcgriff2

`


BSOD BUGCHECK SUMMARY
Code:
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Mon Nov 15 22:50:21.310 2010 (GMT-5)
System Uptime: 0 days 0:59:15.295
*** WARNING: Unable to verify timestamp for ati2mtag.sys
*** ERROR: Module load completed but symbols could not be loaded for ati2mtag.sys
*** WARNING: Unable to verify timestamp for ati2dvag.dll
*** ERROR: Module load completed but symbols could not be loaded for ati2dvag.dll
Probably caused by : ati2mtag.sys ( ati2mtag+ba85 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
PROCESS_NAME:  csrss.exe
Bugcheck code 1000008E
Arguments c0000005 8d91ca85 80f4b9e4 00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
My System SpecsSystem Spec
16 Nov 2010   #3
gregrocker

 

Thanks John. Had troubleshot the ATI driver a year ago at install to get a handle on the bluescreens as installer's MS stock driver precluded sleep. Wondered if another driver or app was conflicting. He rarely gets BS any longer except under heavy stress.

ATI website refers to Dell Support for Radeon Mobility 7500.

Latest Dell has for C640 tag 66BHR21 is an XP driver ATI Mobility M7 v.A07 6.14.10.102 which I had installed a year ago in XP mode. However the installed now says 6.14.10.6378 so I wonder if it was Updated since.

So I reinstalled ATI Mobiility M7 v.A07 from Dell in XP mode and it remains 6.14.10.6378.

The bluescreens are infrequent enough that he may have to live with it? He has good performance otherwise.
My System SpecsSystem Spec
.

16 Nov 2010   #4
gregrocker

 

Update: After stress-testing with memtest86, bizarre bluescreen which looked like it was scrolling too fast to read. Same bugcheck registered in Event Viewer.

Have reverted to Standard VGA display driver which precludes sleep but offers same 1024 x 768 resolution.

This is the first time I remember having to use this driver. Any other known issues besides sleeplessness? May be the fix?

Thanks.
My System SpecsSystem Spec
17 Nov 2010   #5
jcgriff2

Windows 7 - Vista
 
 

Hi Greg. . .

I am simply amazed that Windows 7 is running mostly stable with a 2003 video driver.

The system's inability for sleep may be BIOS related as well. See if updated BIOS available.

What does the Windows 7 Upgrade Advisor have to say?

Download details: Windows 7 Upgrade Advisor

Other areas to check for crash information -

1. WERCON -
START | type view | "View all Problem Reports" | 2x-click on line item for additional crash info

2. Reliability Monitor -
START | type perfmon /rel

Regards. . .

John
`
My System SpecsSystem Spec
17 Nov 2010   #6
gregrocker

 

Hi again John -

We had Dell support while trying to install latest BIOS update a year ago. Even reimaged XP to try updating and it failed. Dell said it was a mobo variation failure.

Owner says he can do without sleep on VGA driver which appears stable. I have never gotten sleep to work on Standard VGA video driver which is why I've never kept one until now. But they are stable last-resort drivers by all reports.

Here are related Prob reports:

Source
Windows
Summary
Shut down unexpectedly
Date
11/16/2010 11:21 PM
Status
Not reported
Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Extra information about the problem
BCCode: 50
BCP1: 823B7680
BCP2: 00000000
BCP3: 823B7680
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Source
Windows
Summary
Shut down unexpectedly
Date
11/16/2010 11:22 PM
Status
Not reported
Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Files that help describe the problem
111510-29482-01.dmp
sysdata.xml
WERInternalMetadata.xml
Extra information about the problem
BCCode: 1000008e
BCP1: C0000005
BCP2: 8D91CA85
BCP3: 80F4B9E4
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Source
Windows
Summary
Shut down unexpectedly
Date
11/16/2010 11:22 PM
Status
Not reported
Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Files that help describe the problem
111510-29482-01.dmp
sysdata.xml
WERInternalMetadata.xml
Extra information about the problem
BCCode: 1000008e
BCP1: C0000005
BCP2: 8D91CA85
BCP3: 80F4B9E4
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Perfmon shows this fail was more frequent than reported by owner - weekly or more.
My System SpecsSystem Spec
Reply

 Old Dell turns off when hot, bugcheck attached




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