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Windows 7: Blue Screen,kernel-power ID 41 help :(

26 Nov 2010   #21

Windows 7 Ultimate x64

ok,the verifier ran over 30 hours and there wasn't any blue screen or stuck....What I should do next ?

My System SpecsSystem Spec
28 Nov 2010   #22
Microsoft MVP


Next? Turn Driver Verifier off! :)

OK, Driver Verifier not crashing leads us to assume that this isn't a 3rd party driver issue.

FYI - here's what I figure is the order of likely problems:
- 3rd party drivers (most likely)
- compatibility issues (most likely in Win7, decreasing as the OS matures)
- hardware problems (broken hardware or overclocking/tweaking)
- Windows problems.

Since we assume that this is not a 3rd party driver problem, then there's only a few other things that it could be.

As this is a factory built system, we can assume that it's components and software are compatible with Win7. So, anything that you've installed since getting the system can be suspected for compatibility issues. Please look that stuff up at this link: Windows 7 Compatibility: Software Programs & Hardware Devices: Find Updates, Drivers, & Downloads

Once that's done, all that's left is hardware (broken or overclocked/tweaked) or Windows issues.
A clean install of Windows could verify this, but it may not be necessary.

So, we've got a couple of options. You can rerun Driver Verifier testing only the Microsoft provider drivers (and NOT the 3rd party drivers since they were found to be OK). BUT, even if this does work, we'll need several memory dumps to be able to guess if it's a Windows issue or a hardware issue.

I would suggest these free stress tests next. Please be advised that if we find a hardware issue, there isn't much we can help with on a laptop. Most of the parts just aren't replaceable.

Also, please check to see if the cooling fan is working, and blow out the vents with canned air (don't use a vacuum cleaner or an air compressor as they can damage the inner components).

Please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)

Then, if the above tests pass (this refers to the HDD and Memory tests), I'd try these free stress tests:
FurMark download site: FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net
FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit
Prime95 download site: Free Software - GIMPS
Prime95 Setup:
- extract the contents of the zip file to a location of your choice
- double click on the executable file
- select "Just stress testing"
- select the "Blend" test. If you've already run MemTest overnight please run the "Small FFTs" test instead. (run all 3 if you find a problem and note how long it takes to error out with each)
- "Number of torture test threads to run" should equal the number of CPU's times 2 (if you're using hyperthreading).
The easiest way to figure this out is to go to Task Manager...Performance tab - and see the number of boxes under CPU Usage History
Then run the test for 6 to 24 hours - or until you get errors (whichever comes first).
This won't necessarily crash the system - but check the output in the test window for errors.
The Test selection box and the stress.txt file describes what components that the program stresses.
More details on the use of this test: Torture test your CPU with Prime95
Two other video stress tests (may be more stressful than FurMark):
Video Memory stress Test - ะœะ˜ะ NVIDIA / ะฃั‚ะธะปะธั‚ั‹ / VMT
Artifact Locator - ะœะ˜ะ NVIDIA / ะฃั‚ะธะปะธั‚ั‹ / Artifact Locator
Sorry, but I don't read the language that this website is made in.
My System SpecsSystem Spec
29 Nov 2010   #23

Windows 7 Ultimate x64

OK, so far I did :Windows compatibility ,malware,and GPU test (I don't know if it is normal 0 C temp. so I ran it only for 2 min).When I get back home I will do the rest of the tests :)

Edit :Prime95 has been running for 3 hours and everything seem to be ok.The fan is cooling(there is a lot of hot air)

[Nov 29 23:04] Torture Test completed 86 tests in 4 hours, 51 minutes - 0 errors, 0 warnings.
[Nov 29 23:04] Worker stopped.
My System SpecsSystem Spec

30 Nov 2010   #24

Windows 7 Ultimate x64

New error:

There is another message at eventviewer:ACPI: ACPI BIOS is attempting to write to an illegal PCI Operation Region (0x4), Please contact your system vendor for technical assistance.

Minidump uploaded
My System SpecsSystem Spec
30 Nov 2010   #25
Microsoft MVP


FWIW - I just had a BSOD on my own system after running Driver Verifier for 2 days and 6+ hours.

The ACPI error may indicate a need for a BIOS update. Please let us know the BIOS version of your system.
The BIOS versions for your system appear to be 202, 204, 205, and 206 (the latest). From here: ASUSTeK Computer Inc.-Support- download_item_mkt

Run Prime95 for 24 hours, that will stress the system.

The memory dump is a STOP 0x3B blaming memory corruption. Not much different from the other memory dumps that we've seen. I'd suggest trying the memory test again - this time leave it running for 7 to 10 passes. I'd also run the Furmark test again, this time longer than 2 minutes. Run it for at least 15 minutes - barring any unforseen video issues (in which case stop it immediately).


Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Nov 30 11:23:47.940 2010 (UTC - 5:00)
System Uptime: 1 days 0:22:12.126
Probably caused by : memory_corruption ( nt!MiIdentifyPfn+26f )
PROCESS_NAME:  svchost.exe
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`02b85b1f fffff880`056dccb0 00000000`00000000
My System SpecsSystem Spec
01 Dec 2010   #26

Windows 7 Ultimate x64

BIOS version 205

I will start the tests again this time longer
My System SpecsSystem Spec
01 Dec 2010   #27
Microsoft MVP


It wouldn't hurt to updated your BIOS - but you must be very, very careful doing this.
If you do it improperly you can render your system unusable and may not be able to recover it.

Print out a copy of the instructions to follow.
Don't press any keys unless the system specifically requests it.
Don't let kids/pets in the room when you're doing it.
Do it at a time of day that's least likely to have power outages/surges
Triple check everything before doing the flash.
My System SpecsSystem Spec
01 Dec 2010   #28

Windows 7 Ultimate x64

Catalyst Control Center aplication crash O.o (4th time since i have bought this PC)
My System SpecsSystem Spec

 Blue Screen,kernel-power ID 41 help :(

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