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Windows 7: BSOD help

14 Dec 2010   #31
rgsilent

Windows 7 Ultimate x64
 
 

So more than two weeks and not a single BSOD (hopefully no more).

Thanks a lot to Carl it seems the problems have been ironed out and there is no hardware issues.

I seem to remember some other members posting in this thread earlier on but the posts seem to be deleted now.

Alright so this is what happened...

Was getting BSODs once or twice every week. Thought out to be Driver issues. So, as suggested, removed daemon tools first (after removal of ACPI.sys driver). Used to run driver verifier for BSODs and got them everytime. My E partition on the drive got wiped off and system ran like a snail till I formatted the partition when I ran verifier once. After that I installed HD Tune Pro and saw that there were 181 unstable sectors. Got them down to 7 by defragging and wiping free space using ccleaner. Still there were occasion BSODs. So on Carl's advice I uninstalled my antivirus and after a few days the hdd shows no errors on hdtune pro and haven't found a single BSOD over two weeks.

So, I guess the BSODs were caused by any of these:
1. Daemon Tools
2. Antivirus
3. Both :P


My System SpecsSystem Spec
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14 Dec 2010   #32
CarlTR6

Windows 7 Ultimate 32 bit
 
 

That is great news! I am delighted to hear it. And thank you for the compliment. You did an excellent job of following suggestions and doing troubleshooting on your own. Thanks for reporting back with a great recap of the problem and what you have done. I will ask the moderators to mark this thread as solved. Have a happy and joyous holiday season. Happy computing.
My System SpecsSystem Spec
15 Dec 2010   #33
rgsilent

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by CarlTR6 View Post
That is great news! I am delighted to hear it. And thank you for the compliment. You did an excellent job of following suggestions and doing troubleshooting on your own. Thanks for reporting back with a great recap of the problem and what you have done. I will ask the moderators to mark this thread as solved. Have a happy and joyous holiday season. Happy computing.
Thanks a lot. And actually my exams are on till the end of this year :P
My System SpecsSystem Spec
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15 Dec 2010   #34
CarlTR6

Windows 7 Ultimate 32 bit
 
 

I wish you the very best with the exams.
My System SpecsSystem Spec
29 Jan 2011   #35
rgsilent

Windows 7 Ultimate x64
 
 

Bump...after months another BSOD


This time it occurred with a weird buzzing noise inside the cabinet.


Help guys...


EDIT: Hearing clicking noises from the hdd while the system is on, could this be the case? HD Tune pro shows HDD is fine in the health section.
My System SpecsSystem Spec
05 Feb 2011   #36
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Quote:
Bugcheck 3B, SYSTEM_SERVICE_EXCEPTION. Usual causes: System service, Device driver, graphics driver, ?memory.
Both of the latest dumps are bugcheck 3B. Bot blame a windows system core file which is highly unlikely to be the real cause. Based on your description of what was happening, I suggest the following:

1. Run CheckDisk on each hard drive to make sure your file system is OK -
Quote:
Run CHKDSK /R /F from an elevated (Run as adminstrator) Command Prompt. Please do this for each hard drive on your system.
When it tells you it can't do it right now - and asks you if you'd like to do it at the next reboot - answer Y (for Yes) and press Enter. Then reboot and let the test run. It may take a while for it to run, but keep an occasional eye on it to see if it generates any errors. See "CHKDSK LogFile" below in order to check the results of the test.

Elevated Command Prompt:
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the Search Box, right click on Cmd.exe and select "Run as administrator"

CHKDSK LogFile:
Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter
Expand the Windows logs heading, then select the Application log file entry.
Double click on the Source column header.
Scroll down the list until you find the Chkdsk entry (wininit for Windows 7) (winlogon for XP).

Copy/paste the results into your next post.

2. Test each of your hard drives with one of these tools:
HD Diagnostic (read the details at the link).

3. If there are no problems with your hard drive, test your RAM with Memtest 86 following the instructions in this tutorial:
RAM - Test with Memtest86+. Run Memtest from a cold boot after your computer has been off for an hour or so. Let it run for at least seven passes; this will take 6-8 hours. If you see any errors on your screen, you can stop the test. Post back with your results.


Code:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`03868000 PsLoadedModuleList = 0xfffff800`03aa5e50
Debug session time: Fri Feb  4 22:22:14.996 2011 (GMT-5)
System Uptime: 0 days 1:00:20.495
Loading Kernel Symbols
...............................................................
................................................................
...............................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff800038e97b1, fffff88007ddf130, 0}

Probably caused by : ntkrnlmp.exe ( nt!KiInsertQueue+a1 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800038e97b1, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88007ddf130, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!KiInsertQueue+a1
fffff800`038e97b1 48894108        mov     qword ptr [rcx+8],rax

CONTEXT:  fffff88007ddf130 -- (.cxr 0xfffff88007ddf130)
rax=fffffa80061cece8 rbx=fffff88002fd4180 rcx=fff7fa80061cece8
rdx=fffffa800619cc20 rsi=fffffa800619cc20 rdi=fffffa80061cece0
rip=fffff800038e97b1 rsp=fffff88007ddfb00 rbp=0000000000000000
 r8=0000000000000001  r9=0000000000000000 r10=fffffa8003a03900
r11=00000000000f00ff r12=fffffa8004a455b0 r13=fffffa80061b0c68
r14=fffffa80061cece8 r15=0000000077174200
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
nt!KiInsertQueue+0xa1:
fffff800`038e97b1 48894108        mov     qword ptr [rcx+8],rax ds:002b:fff7fa80`061cecf0=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  svchost.exe

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80003bd4ff4 to fffff800038e97b1

STACK_TEXT:  
fffff880`07ddfb00 fffff800`03bd4ff4 : 00000000`00000000 00000000`00000000 00000000`00341600 fffff880`00000000 : nt!KiInsertQueue+0xa1
fffff880`07ddfb70 fffff800`038e87ae : 00000000`00000000 00000000`00000001 fffffa80`061ce780 fffffa80`061ce780 : nt!IoSetIoCompletionEx+0x58
fffff880`07ddfba0 fffff800`038d7993 : fffffa80`04a455b0 fffffa80`061ce780 fffff880`07ddfca0 00000000`003416d0 : nt!NtReleaseWorkerFactoryWorker+0x196
fffff880`07ddfc20 00000000`770c110a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`01f4f208 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x770c110a


FOLLOWUP_IP: 
nt!KiInsertQueue+a1
fffff800`038e97b1 48894108        mov     qword ptr [rcx+8],rax

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!KiInsertQueue+a1

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9

STACK_COMMAND:  .cxr 0xfffff88007ddf130 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_nt!KiInsertQueue+a1

BUCKET_ID:  X64_0x3B_nt!KiInsertQueue+a1

Followup: MachineOwner
---------
My System SpecsSystem Spec
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