is there a way to solve explorer.exe crash with out a repair disk?

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  1. Posts : 7
    windows 7 professional 32 bits
       #1

    is there a way to solve explorer.exe crash with out a repair disk?


    I'm having a problem that I see a black screen after logging in

    an error message is displayed that is ( windows explorer has stopped working )

    It offered me 3 options; to check for online solution, close the program or debug it.

    The problem details is:
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: explorer.exe
    Application Version: 6.1.7600.16450
    Application Timestamp: 4aeba271
    Fault Module Name: ntdll.dll
    Fault Module Version: 6.1.7600.16559
    Fault Module Timestamp: 4ba9b21e
    Exception Code: c0000005
    Exception Offset: 000555f1
    OS Version: 6.1.7600.2.0.0.256.48
    Locale ID: 1033
    Additional Information 1: e8ad
    Additional Information 2: e8adce1c2b9e7be834b4063ac3c53863
    Additional Information 3: e8ad
    Additional Information 4: e8adce1c2b9e7be834b4063ac3c53863

    I can run applications using task maneger so I tried the system restore & it didn't solve the problem

    is there a way to solve explorer.exe error with out a repair cd / windows 7 DVD?

    thank you :)
      My Computer


  2. Posts : 150
    Windows 7 Ultimate 64-Bit
       #2

    Yes mate you should be able to. Load Command Prompt as admin and type as shown sfc /scannow and let it reboot the computer! Should resolve it.
      My Computer


  3. Posts : 7
    windows 7 professional 32 bits
    Thread Starter
       #3

    thanks alot tezlewis :)

    the scan is finished and the result is: it found problems but couldn't repair all the problems and it created a CBS.log file.

    It didn't reboot the computer so I did that.

    I'm having the same problem again.

    I did the scan again hopping it might solve the problem but it didn't.

      My Computer


  4. Posts : 150
    Windows 7 Ultimate 64-Bit
       #4

    Hmm... Do you get any issues in Safemode? If it fiound issues but cant repair them usually means the file has been altered and permissions changed to prevent this.

    Although most people will say they are virus free, it still maybe worth running Malware Bytes from safemode with networking as alot of sneaky pests can creep into the explorer process.
      My Computer


  5. Posts : 7
    windows 7 professional 32 bits
    Thread Starter
       #5

    the crash of the explorer.exe happen due to cleaning a trojan named Trojan.win32.Patched.kl that was effecting explorer.exe & WININIT.exe

    I can't start the safe mode, I have only two choices: Lauch startup repair OR start windows normally
      My Computer


  6. Posts : 73
    Windows 7 Home Premium 64bit
       #6

    Sounds like you'll need to reinstall Windows and replace your hard disk.
      My Computer


  7. Posts : 150
    Windows 7 Ultimate 64-Bit
       #7

    Replacing the HDD is abit drastic if you know iyts since removing a virus which is what i suspected. Reinstalling would be the better option but also try start up repair first!
      My Computer


  8. Posts : 28,845
    Win 8 Release candidate 8400
       #8

    smaher said:
    the crash of the explorer.exe happen due to cleaning a trojan named Trojan.win32.Patched.kl that was effecting explorer.exe & WININIT.exe

    I can't start the safe mode, I have only two choices: Lauch startup repair OR start windows normally

    You probably still have viral remnants. What AV? have you run it again?

    Can you upload the cbs.log file from SFC/ scannow?



    ken J
      My Computer


  9. Posts : 7
    windows 7 professional 32 bits
    Thread Starter
       #9

    Kaspersky

    I can't upload the cbs.log file now because I started the repair and it is taking a long time with out finishing
    once It finishs I'll upload it :)

    thanks Sonic Order and tezlewis and zigzag3143 :)
      My Computer


  10. Posts : 150
    Windows 7 Ultimate 64-Bit
       #10

    If start up repair fails the first time, try again! Theres signs of a rootkit here as cleaned files cannot be repaired using SFC and not unbootable!
      My Computer


 
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