Black screen then Cannot connect to windows service


  1. ssclemson
    Posts : 1
    Windows 7 Home Premium 64
       New #1

    Black screen then Cannot connect to windows service


    Hey Forum,

    I have a Toshiba Satellite that is about 6 months old that I had recently installed AVG on. The laptop started doing the black screen after the "windows starting" screen and would stall there for 2-3 minutes. It would then load my homescreen but the system is very slow to respond and I would also get an error message reading "Failed to connect to windows service". I tried to restore from an earlier point thinking that AVG messed up but it is still doing it. I also tried the video card fix and it is still doing it. I booted in safe mode and scanned with malwarebytes...still doing it. I also tried the download from Previx.
    Thank you all for your time on this and for your help.
      My Computer
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  3. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #2

    ssclemson said:
    Hey Forum,

    I have a Toshiba Satellite that is about 6 months old that I had recently installed AVG on. The laptop started doing the black screen after the "windows starting" screen and would stall there for 2-3 minutes. It would then load my homescreen but the system is very slow to respond and I would also get an error message reading "Failed to connect to windows service". I tried to restore from an earlier point thinking that AVG messed up but it is still doing it. I also tried the video card fix and it is still doing it. I booted in safe mode and scanned with malwarebytes...still doing it. I also tried the download from Previx.
    Thank you all for your time on this and for your help.

    Um, un-install AVG and replace with Microsoft SEcurity Essentials, and the win 7 firewall.

    http;//download.avg.com/avgremoverx64.exe

    http://www.microsoft.com/security_essentials/
      My Computer
    Quote Quote

  4. tezlewis
    Posts : 150
    Windows 7 Ultimate 64-Bit
       New #3

    Try a start up repair! Should fix this issue.
      My Computer
    Quote Quote

 

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