frequent BSOD, IEX8 crashing Windows 7 Pro 64


  1. Posts : 2
    Windows 7 Professional 64 bit
       #1

    frequent BSOD, IEX8 crashing Windows 7 Pro 64


    Hello, I've been having troubles with frequent BSOD, IEX8 crashing, and being unable to use some of the system repair tools in Windows 7 Pro 64bit. I have a Lenovo T510 with the components in my signature. I've attached the files I believe i was supposed to attach. I'm not the most computer savvy, but I can usually figure problems out. However, this has me beat. Help! Thanks
      My Computer


  2. Posts : 2
    Windows 7 Professional 64 bit
    Thread Starter
       #2

    Sorry for the extra posts I'm having trouble with the uploader its only letting me add one file at a time edit: forgot to compress files, sorry
    Last edited by trailrunner; 19 Nov 2010 at 21:55.
      My Computer


  3. Posts : 5,705
    Win7 x64 + x86
       #3

    These 2 peer to peer services are having issues. Please uninstall any P2P apps that you may have installed:
    Abnormally Stopped System Services

    p2psvc
    Display Name:Peer Networking GroupingExit Code:1068Service Name2psvcPath:C:\Windows\System32\svchost.exe -k LocalServicePeerNetService Code:0Started:FalseState:Stopped[IMG]res://wdc.dll/open.gif[/IMG]

    PNRPsvc
    Display Name:Peer Name Resolution ProtocolExit Code:126Service Name:PNRPsvcPath:C:\Windows\System32\svchost.exe -k LocalServicePeerNetService Code:0Started:FalseState:Stopped
    The above services are Windows services. Their failure, in most cases, is due to either remnants of a bad 3rd party program (most likely P2P), or a virus infection.

    I suggest starting all troubleshooting with the following diagnostic tests. They'll save you a lot of time and heartache if there is a hardware failure, and you'll have the disks on hand in case you need them in the future:
    H/W Diagnostics:
    Please start by running these bootable hardware diagnostics:
    http://www.carrona.org/memdiag.html (read the details at the link)
    http://www.carrona.org/hddiag.html (read the details at the link)

    Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: http://www.carrona.org/malware.html (read the details at the link)
    There are 4 different BSOD's listed in the MSINFO32 file, but none are uploaded. Please do the following:
    Upload Dump Files:
    Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
    Left click on the first minidump file.
    Hold down the "Shift" key and left click on the last minidump file.
    Right click on the blue highlighted area and select "Send to"
    Select "Compressed (zipped) folder" and note where the folder is saved.
    Upload that .zip file with your next post.

    If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

    If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service . I recommend Windows Live SkyDrive - http://skydrive.live.com or another free, file-hosting service. Then post the link to it in your topic so that we can download it.

    Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): http://www.carrona.org/setmini.html
    I suggest uninstalling Advanced System Care as it may be conflicting with your antivirus.
    Also uninstall MalwareBytes. I don't believe that it's interfering, but it's better to be sure.

    If you don't have any memory dumps to upload, please try running Driver Verifier according to these directions:
    Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

    So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

    Then, here's the procedure:
    - Go to Start and type in "verifier" (without the quotes) and press Enter
    - Select "Create custom settings (for code developers)" and click "Next"
    - Select "Select individual settings from a full list" and click "Next"
    - Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
    NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it makes the BSOD's come faster.
    - Select "Select driver names from a list" and click "Next"
    Then select all drivers NOT provided by Microsoft and click "Next"
    - Select "Finish" on the next page.

    Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

    Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

    If you can't get into Windows because it crashes too soon, try it in Safe Mode.
    If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

    If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
    Code:
    Delete these registry keys (works in XP, Vista, Win7):
            HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
            HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel
    More info on this at this link: http://support.microsoft.com/?kbid=244617&sd=RMVP
      My Computer


 

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