BSOD's on new machine

71stpsde · 19 Nov 2010

We'll this is my first time on the on the forums. I wish I would have found this website before I installed Windows 7 Pro 64. I have nothing put problems with this thing. So here is one of my latest BSOD's. This happended in Safe mode also. Can't wait for all your help. I really want to use this really fast computer.

OS: Windows 7 Pro x64 CPU: AMD X4 Phenom 9850 Black Edition Motherboard: Asus M4A785-M Memory: Kingston KHX8500DK2 2 X 2 GB Graphics Card: Nvidia GTX 480 Sound Card: on board Monitor Displays: ACER S243HL Hard Drives: Samsung 1TB Spinpoint 32mb PSU: Ultra 750 Pro Case: Coolermaster HAF 932 Cooling: Zalman 9700 LED

71stpsde · 19 Nov 2010

Again it had BSOD while in safe mode. I really need someone's help. I can only stay on the computer for about 15 minutes at a time.

usasma · 20 Nov 2010

I suggest starting all troubleshooting with the following diagnostic tests. They'll save you a lot of time and heartache if there is a hardware failure, and you'll have the disks on hand in case you need them in the future:

H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run (if you're able to) one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)

Norton/Symantec is cited in one of the BSOD's. Please do the following:

Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Norton using this free tool: KB Article Not Found
- IMMEDIATELY install and update the free antivirus
- check to see if this fixes the BSOD's

If that doesn't fix things, then please post this info: https://www.sevenforums.com/crashes-d...tructions.html

BSOD BUGCHECK SUMMARY

Code:


Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Nov 19 23:48:41.805 2010 (UTC - 5:00)
System Uptime: 0 days 0:49:03.305
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+103 )
BUGCHECK_STR:  0xC5_2
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  explorer.exe
Bugcheck code 000000C5
Arguments fffff880`0984bff1 00000000`00000002 00000000`00000000 fffff800`023eef8f
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Nov 19 22:46:06.966 2010 (UTC - 5:00)
System Uptime: 0 days 0:02:37.698
*** WARNING: Unable to verify timestamp for SRTSP64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
Probably caused by : fileinfo.sys ( fileinfo!FIPostReadWriteCallback+f2 )
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff800`02e4ccfd fffff880`064792b8 fffff880`06478b20
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

71stpsde · 20 Nov 2010

Thanks for your response. I got frustrated and went ahead and reinstalled the OS. I made sure I updated the drivers with the latest ones. I also did not reinstall Norton. I went ahead and installed MS Security Essintials instead. It has not had a BSOD yet. I hoping it's good. I'm also going to do the checks on the memory and hd. I'm also going to get a good image copy while it's running good. Thanks

usasma · 20 Nov 2010

If you start getting BSOD's after a fresh install - it's most likely a hardware problem (although it can be due to something that you've installed).

71stpsde · 20 Nov 2010

Well after 7 hours of computer use I finally got another BSOD. I rebooted after doing a system backup and windows update.

71stpsde · 21 Nov 2010

It's happened about five times today. I did a clean install, but I guess I missed something. I just installed the latest Nvidia driver. Hope that works.

usasma · 21 Nov 2010

Yep, it looks like a hardware issue.

BUT first you've gotta get rid of this: RTCore64.sys Wed May 25 02:39:12 2005 (42941D90)
It belongs to RivaTuner/EVGA Precision/MSI Afterburner (and has known issues w/Win7 and will cause BSOD's)

Check all of your hardware and software here for compatibility issues: Windows 7 Compatibility: Software Programs & Hardware Devices: Find Updates, Drivers, & Downloads
Then start removing everything that you can from the system - and replace the stuff that's left with other, known to be good stuff. Here's a link to a post that I wrote about this a while back: Hardware Troubleshooting Via System Stripdown

BSOD BUGCHECK SUMMARY

Code:


Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sun Nov 21 00:19:45.376 2010 (UTC - 5:00)
System Uptime: 0 days 0:11:55.545
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_4_PROC
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  MSIAfterburner
Bugcheck code 00000101
Arguments 00000000`00000031 00000000`00000000 fffff880`009e8180 00000000`00000001
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Nov 20 22:07:36.960 2010 (UTC - 5:00)
System Uptime: 0 days 0:00:35.973
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_4_PROC
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
Bugcheck code 00000101
Arguments 00000000`00000031 00000000`00000000 fffff880`009e8180 00000000`00000001
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Nov 20 17:53:24.803 2010 (UTC - 5:00)
System Uptime: 0 days 0:09:26.816
Probably caused by : Ntfs.sys ( Ntfs!NtfsFindPrefixHashEntry+517 )
PROCESS_NAME:  VSSVC.exe
BUGCHECK_STR:  0x24
DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
Bugcheck code 00000024
Arguments 00000000`001904fb fffff880`07d24718 fffff880`07d23f80 fffff880`01109f40
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``