BSOD after full wipe fresh install


  1. Posts : 3
    win prof 64
       #1

    BSOD after full wipe fresh install


    Ok quick backstory, my comp is custom built I started having bsods frequently. Ran memtest 2 errors. I had a feeling (because of going through 6 mem stick initially) it was the mobo not the ram. Replaced the mobo, passed memtest today no errors. I did a full wipe and reinstall everything re formatted when I installed the mobo. I only mention this to take bad memory out of the equation.

    So since I installed win 7 yesterday I've noticed an odd occurrence after about a half hour of not doing anything my display will switch from Aero to basic theme, then my monitor will go blank (like a screen saver) once i goes black i hit my space bar and move my mouse, and there is windows again. Now I double checked my power savings it is set at 4 hours for both and I don't have a screen saver enabled. So while i was watching TV my monitor went blank, I ignored it, an hour later I couldnt get my comp to respond, I reset it, windows loaded saying it wasnt shut down properly and I get a message that windows BSOD'd (now it never bsod'd it black screen of deathed in a way lol). I installed windbg and got the following info.

    Ill attach the dump log but from what I see the program that faulted was dwm.exe (desktop windows manager) but it looked like it was associated with my ATI driver. I'm just confused how the driver would cause the screen to try to shut down after 30 min.
      My Computer


  2. Posts : 11,990
    Windows 7 Ultimate 32 bit
       #2

    HI, dtc; and welcome to the forum. Sorry you are having problems. Please read this thread, follow the instructions and post back. We will be glad to help you.

    https://www.sevenforums.com/crashes-d...tructions.html
      My Computer


  3. Posts : 28,845
    Win 8 Release candidate 8400
       #3

    dtc11 said:
    Ok quick backstory, my comp is custom built I started having bsods frequently. Ran memtest 2 errors. I had a feeling (because of going through 6 mem stick initially) it was the mobo not the ram. Replaced the mobo, passed memtest today no errors. I did a full wipe and reinstall everything re formatted when I installed the mobo. I only mention this to take bad memory out of the equation.

    So since I installed win 7 yesterday I've noticed an odd occurrence after about a half hour of not doing anything my display will switch from Aero to basic theme, then my monitor will go blank (like a screen saver) once i goes black i hit my space bar and move my mouse, and there is windows again. Now I double checked my power savings it is set at 4 hours for both and I don't have a screen saver enabled. So while i was watching TV my monitor went blank, I ignored it, an hour later I couldnt get my comp to respond, I reset it, windows loaded saying it wasnt shut down properly and I get a message that windows BSOD'd (now it never bsod'd it black screen of deathed in a way lol). I installed windbg and got the following info.

    Ill attach the dump log but from what I see the program that faulted was dwm.exe (desktop windows manager) but it looked like it was associated with my ATI driver. I'm just confused how the driver would cause the screen to try to shut down after 30 min.

    This was caused by your video driver and Avast.

    I would use these instructions to remove and re-install your video driver

    When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

    When it is removed then download and install the fresh copy.


    I would also remove Avast and replace with Microsoft Security Essentials


    http://files.avast.com/files/eng/aswclear5.exe


    http://www.microsoft.com/security_essentials/


    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\K\Desktop\010311-26598-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
    *http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Machine Name:
    Kernel base = 0xfffff800`0301e000 PsLoadedModuleList = 0xfffff800`0325be50
    Debug session time: Mon Jan  3 22:44:30.078 2011 (GMT-5)
    System Uptime: 0 days 4:15:42.374
    Loading Kernel Symbols
    .
    
    Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
    Run !sym noisy before .reload to track down problems loading symbols.
    
    ..............................................................
    ................................................................
    ...........................................
    Loading User Symbols
    Loading unloaded module list
    .........
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff88004961817, fffff88003b368e0, 0}
    
    Probably caused by : atikmdag.sys ( atikmdag+90817 )
    
    Followup: MachineOwner
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff88004961817, Address of the exception record for the exception that caused the bugcheck
    Arg3: fffff88003b368e0, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    atikmdag+90817
    fffff880`04961817 8b4820          mov     ecx,dword ptr [rax+20h]
    
    CONTEXT:  fffff88003b368e0 -- (.cxr 0xfffff88003b368e0)
    rax=0000000000000000 rbx=fffffa8007817130 rcx=fffffa8006a282e0
    rdx=0000000000000000 rsi=0000000000000015 rdi=fffffa8006a44340
    rip=fffff88004961817 rsp=fffff88003b372c0 rbp=fffffa8006a282e0
     r8=0000000000000015  r9=fffff88004d23970 r10=fffffa8006a44290
    r11=fffff88003b37410 r12=0000000000000000 r13=fffffa8007576340
    r14=0000000000000001 r15=0000000000000000
    iopl=0         nv up ei pl zr na po nc
    cs=0010  ss=0000  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
    atikmdag+0x90817:
    fffff880`04961817 8b4820          mov     ecx,dword ptr [rax+20h] ds:002b:00000000`00000020=????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  dwm.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff88004961817
    
    STACK_TEXT:  
    fffff880`03b372c0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0x90817
    
    
    FOLLOWUP_IP: 
    atikmdag+90817
    fffff880`04961817 8b4820          mov     ecx,dword ptr [rax+20h]
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  atikmdag+90817
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: atikmdag
    
    IMAGE_NAME:  atikmdag.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4cef1f94
    
    STACK_COMMAND:  .cxr 0xfffff88003b368e0 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+90817
    
    BUCKET_ID:  X64_0x3B_atikmdag+90817
    
    Followup: MachineOwner
    ---------
      My Computer


  4. Posts : 3
    win prof 64
    Thread Starter
       #4

    @zigzag out of curiosity Where do you see Avast causing the fault. I only ask because I've been trying to learn to read these myself I only saw dwm which is a windows exe and the ATI driver fault.
      My Computer


 

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