New
#1
Random reboot (BSOD) - tech support no help
I have Lenovo with about 2 weeks of warranty left. I religiously run all Windows and Lenovo updates, unless the drivers are not indicated to provide any changes to my model. This laptop occasionally re-boots itself, always away from home such as in a hotel or public place, regardless of battery or A/C power. It can happen while I read e-mail, use IE, or if it just sits idle. It happens with wireless and network connection - but never when connected to a single router in a home setting. I called Lenovo support and all they suggested was to update BIOS and a driver, which was already done. One problem I have is that I can not fond the error messages associated with this. When it starts again I get a "Windows has recovered from an unexpected shutdown" message. I have tried to note the location of helpful files, and I can find the minidump files. Unfortunately, I cannot open or use these. The other location "C:\Users\Merlin666\AppData\Local\Temp\xxxx.sysdata.xml" does not exist, i.e. there is no Temp folder in the Local area.
The computer is less than one year old, with no modification to OEM OS or other.
Is there anything that can be done to fix this?
Just noticed that some other have attached dump files, so here we go hope this helps.
Last edited by merlin666; 22 Nov 2010 at 22:02. Reason: added file