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Windows 7: ntoskrnl.exe Windows 7 BSOD

22 Nov 2010   #1
rsxownes

Windows 7 64 bit
 
 
ntoskrnl.exe Windows 7 BSOD

Hello, I have been receiving BSODs recently. It comes up many times a day. Here is the latest Dump file. Also when I tried performing perfmon /report I get an error. It says "An error occurec while attempting to generate the report." Then below that it says The system cannot find the path specified.


My System SpecsSystem Spec
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23 Nov 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by rsxownes View Post
Hello, I have been receiving BSODs recently. It comes up many times a day. Here is the latest Dump file. Also when I tried performing perfmon /report I get an error. It says "An error occurec while attempting to generate the report." Then below that it says The system cannot find the path specified.




First remove sptd.sys, used in daemon tools and alcohol120 the alwasy cause BSOD's

Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads
[/quote]
You can use MagicDisc as an alternative.

Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) Overview
My System SpecsSystem Spec
23 Nov 2010   #3
rsxownes

Windows 7 64 bit
 
 

Ok I deleted that driver, but I couldn't use that uninstaller you recommended. When I double click on it, it says that it's not a valid win32 application. So I just looked for it in the explorer and deleted it. Anything else you see suspicious in that dump file?
My System SpecsSystem Spec
.

23 Nov 2010   #4
rsxownes

Windows 7 64 bit
 
 

I just encountered another BSOD. Here is the dump file.
My System SpecsSystem Spec
24 Nov 2010   #5
rsxownes

Windows 7 64 bit
 
 

Bump
My System SpecsSystem Spec
24 Nov 2010   #6
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Please don't bump. We are all volunteers here and we get to a thread as soon as we can. Good job on getting rid of sptd.sys. Your latest dump is error code A and blames memory corruption. It does not give us a specific cause of that corruption.

I find some outdated drivers loaded on your system. One is quite obsolete. Older drivers can and do cause memory corruption and BSOD's. Update these drivers.
Quote:
atksgt.sys Sun May 17 09:36:34 2009 - part of a Copy Protection platform dveloped by Tages SA. TAGES, the AAA Copy Protection System. Update this driver. If there is not a newer driver, uninstall Tages.

ctac32k.sys Wed Jul 02 04:38:22 2008 - Creative Audio Driver, Creative Worldwide Support. This an obsolete driver; update it.

lirsgt.sys Sun May 17 09:06:57 2009 - part of a Copy Protection platform developed by Tages SA, TAGES, the AAA Copy Protection System. Update this driver. If there is not a newer driver, uninstall Tages.

nvsmu.sys Mon Jun 29 03:36:37 2009 - nVidia nForce System Management Controller (nVidia nForce chipset driver). Drivers - Download NVIDIA Drivers. Update this driver.
How to find drivers -
Quote:
- I have listed links to most of the drivers in the code box above. Please use the links there to see what info I've found about those drivers.
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.


- - The most common drivers are listed on this page:
Driver Reference
- - Driver manufacturer links are on this page:
Drivers and Downloads
Take care of the above drivers, especially the 2008 driver. Reboot and let's see how your system does.
My System SpecsSystem Spec
26 Nov 2010   #7
rsxownes

Windows 7 64 bit
 
 

Sorry about the bumps. Ok I downloaded the latest Tages, when I double clicked on it a message said The drivers were correctly configured and are running. Do you want to uninstall the,? I said no and just let it be. As for the Creative sound, i first used the auto update program from Creative, it said I had the latest driver which is 2.18.0015. I checked the website to make sure and that's the latest driver which is out for my product. They did have a Windows 7 driver section seperate from the other drivers. I checked it and there was nothing updated there. For the Nvidia Chipset driver I also already had the latest one available which can be found here NVIDIA DRIVERS 15.49 WHQL. So the only one I was really able to update, that's if it actually did update the Tages drivers. Thank you for the instructions, I'm hoping my system wont take anymore dumps. If it does, i'll be sure to upload the dump file. Thank you
My System SpecsSystem Spec
26 Nov 2010   #8
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Thank you for the update - and you are welcome for the help. You did very well. Let's see how your system does. I am concerned about that Creative driver since it is two years out of date. Tages has a reputation for causing crashes on some Win 7 system. If you get another BSOD, upload it to us and then I recommend that you uninstall Tages.
My System SpecsSystem Spec
02 Dec 2010   #9
rsxownes

Windows 7 64 bit
 
 

Here is the latest BSOD I have received. Since I first started this thread the number of Bsods has dramatically decreased, this is the only one I have received in a couple days.
My System SpecsSystem Spec
02 Dec 2010   #10
CarlTR6

Windows 7 Ultimate 32 bit
 
 

I am glad to hear that the number of BSOD's has been reduced. That is encouraging.
Code:
Windows 7 Kernel Version 7600 MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02267000 PsLoadedModuleList = 0xfffff800`024a4e50
Debug session time: Mon Nov 29 18:22:29.371 2010 (GMT-5)
System Uptime: 0 days 6:46:03.511
Loading Kernel Symbols
...............................................................
................................................................
.................................
Loading User Symbols
Loading unloaded module list
..................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner
---------

5: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: 0000000000000000, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception

Debugging Details:
------------------


EXCEPTION_CODE: (Win32) 0 (0) - The operation completed successfully.

FAULTING_IP: 
+5beb952f00e5d8bc
00000000`00000000 ??              ???

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000000

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x1E

PROCESS_NAME:  BFBC2Game.exe

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff800022d8ed0

STACK_TEXT:  
fffff880`01fe5bc8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheck


STACK_COMMAND:  kb

SYMBOL_NAME:  ANALYSIS_INCONCLUSIVE

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Unknown_Module

IMAGE_NAME:  Unknown_Image

DEBUG_FLR_IMAGE_TIMESTAMP:  0

BUCKET_ID:  ZEROED_STACK

Followup: MachineOwner
---------

5: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: 0000000000000000, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception

Debugging Details:
------------------


EXCEPTION_CODE: (Win32) 0 (0) - The operation completed successfully.

FAULTING_IP: 
+5beb952f00e5d8bc
00000000`00000000 ??              ???

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000000

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x1E

PROCESS_NAME:  BFBC2Game.exe

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff800022d8ed0

STACK_TEXT:  
fffff880`01fe5bc8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheck


STACK_COMMAND:  kb

SYMBOL_NAME:  ANALYSIS_INCONCLUSIVE

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Unknown_Module

IMAGE_NAME:  Unknown_Image

DEBUG_FLR_IMAGE_TIMESTAMP:  0

BUCKET_ID:  ZEROED_STACK

Followup: MachineOwner
---------
As you can see, the dump did not give us much information. The following drivers are shown as unloaded modules. This means they were involved in the crash. They are all up to date.
CT20XUT.SYS - Creative 20X Utility Effects.
CTEXFIFX.SYS - Creative XFi Effects.
CTHWIUT.SYS - Creative Utility Effects.

This driver is not up to date:
Quote:
ctac32k.sys Wed Jul 02 04:38:22 2008 - Creative Audio Driver. Creative Worldwide Support
It may have been the trigger for this crash. If you cannot update this driver, you need to upgrade your sound card. Also, update your chipset drivers.
Quote:
nvsmu.sys Mon Jun 29 03:36:37 2009 - nVidia nForce System Management Controller (nVidia nForce chipset driver). Drivers - Download NVIDIA Drivers.
My System SpecsSystem Spec
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 ntoskrnl.exe Windows 7 BSOD




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