BSOD on newly built system

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  1. Posts : 15
    Microsoft Windows 7 Home Premium 64-bit 1-Pack for System Builders - OEM
    Thread Starter
       #11

    OK, got driver verifier to work 1st try this time... so what exactly is it suppose to do now that it's on?
      My Computer


  2. Posts : 13,354
    Windows 7 Professional x64
       #12

    Verifier is supposed to "torture test" the drivers, in hopes of making the computer BSOD. When it does, we look at the dumps, and hopefully they will reveal the faulting driver.
      My Computer


  3. Posts : 15
    Microsoft Windows 7 Home Premium 64-bit 1-Pack for System Builders - OEM
    Thread Starter
       #13

    OK Jonathan, well good news I was able to play Starcraft 2 yesterday for about 4hours with no BSOD or Crashes . Progress. This morning though starting my computer it had one BSOD i wasnt able to see the driver name due to the screen only being on for seconds mabye i can click Prt Scre/Sys Rq will that take a pic?? also my computer gave me this Description when it bootd second try.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: d5
    BCP1: FFFFF9800B30CD60
    BCP2: 0000000000000000
    BCP3: FFFFF880068DE97A
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\112510-25038-01.dmp
    C:\Users\Daryl\AppData\Local\Temp\WER-40809-0.sysdata.xml
      My Computer


  4. Posts : 13,354
    Windows 7 Professional x64
       #14

    Unfortunately, the Print Screen button won't do the trick. It saves the image to the clipboard, which is erased upon reboot.

    Could you upload a new jcgriff2 report? https://www.sevenforums.com/crashes-d...tructions.html
    Last edited by Jonathan_King; 25 Nov 2010 at 13:55. Reason: fixed typo
      My Computer


  5. Posts : 15
    Microsoft Windows 7 Home Premium 64-bit 1-Pack for System Builders - OEM
    Thread Starter
       #15

    here you go.
      My Computer


  6. Posts : 13,354
    Windows 7 Professional x64
       #16

    Both Verifier_Enabled dumps blame RTKVHD64.sys, your Realtek Audio drivers. I notice they are a few versions out of date, so go and install these ones: Realtek
    Code:
    RTKVHD64.sys     Tue Apr 06 06:17:30 2010 (4BBB0A3A)
    If that doesn't work, could you remove your sound card, or disable it in the BIOS?

    ...Summary of the dumps
    Code:
    
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Thu Nov 25 12:36:23.582 2010 (UTC - 5:00)
    System Uptime: 0 days 0:00:18.893
    *** WARNING: Unable to verify timestamp for RTKVHD64.sys
    *** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
    Probably caused by : RTKVHD64.sys ( RTKVHD64+d297a )
    DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
    BUGCHECK_STR:  0xD5
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID:  X64_0xD5_VRF_RTKVHD64+d297a
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Thu Nov 25 12:02:35.397 2010 (UTC - 5:00)
    System Uptime: 0 days 0:00:26.098
    *** WARNING: Unable to verify timestamp for RTKVHD64.sys
    *** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
    Probably caused by : RTKVHD64.sys ( RTKVHD64+d297a )
    DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
    BUGCHECK_STR:  0xD5
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID:  X64_0xD5_VRF_RTKVHD64+d297a
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      
    
      My Computer


  7. Posts : 15
    Microsoft Windows 7 Home Premium 64-bit 1-Pack for System Builders - OEM
    Thread Starter
       #17

    ok i think I was Already Updated on Them the version in control panel looked the same after I got done installing your updates


    • Realtek Ethernet Controller driver V 7.31.1025.2010
    • Realtek High Definition Audio Driver V 6.0.1.6235
    • Realtek HDMI Audio Driver for ATI V 6.0.1.6034
      My Computer


  8. Posts : 13,354
    Windows 7 Professional x64
       #18

    I don't know what to say about that, honestly. The new ones from Realtek clearly are from November 2010:

    Attachment 117788

    Your old ones were clearly from April 2010:
    Code:
    RTKVHD64.sys     Tue Apr 06 06:17:30 2010 (4BBB0A3A)
    Let's just see how it goes, maybe the BSODs will stop now.
      My Computer


  9. Posts : 15
    Microsoft Windows 7 Home Premium 64-bit 1-Pack for System Builders - OEM
    Thread Starter
       #19

    got a BSOD booting SC2 up today

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000007e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF80002E7BB6C
    BCP3: FFFFF88002FA7FD8
    BCP4: FFFFF88002FA7840
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\112610-20046-01.dmp
    C:\Users\Daryl\AppData\Local\Temp\WER-38984-0.sysdata.xml

    ill try reinstalling Realtek how'd you get to that screen? so I can check. the BSOD are alot less frequent ive noticed.
      My Computer


  10. Posts : 11,840
    64-bit Windows 8.1 Pro
       #20

    Please upload the latest .dmp files ... c:/windows/minidump ...
      My Computer


 
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