BSOD with new system build, any help appreciated!


  1. Posts : 4
    Windows 7 Home Premium 64bit
       #1

    BSOD with new system build, any help appreciated!


    Hi there,

    I built a new system last week and ever since have been getting random bsods, one every day or so. I have read the forum and tried some of the items suggested - memtest seems ok, system check and chkdsk are fine. Attached are my diag files, any help gratefully received!

    - Windows 7 Home Premium x64
    - the original installed OS on the system? yes, clean install
    - an OEM or full retail version? OEM
    - What is the age of system (hardware)? brand new, all of it.
    - What is the age of OS installation (have you re-installed the OS?) age is a few days, clean install on new equipment


    cheers, Chris
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    barkmann said:
    Hi there,

    I built a new system last week and ever since have been getting random bsods, one every day or so. I have read the forum and tried some of the items suggested - memtest seems ok, system check and chkdsk are fine. Attached are my diag files, any help gratefully received!

    - Windows 7 Home Premium x64
    - the original installed OS on the system? yes, clean install
    - an OEM or full retail version? OEM
    - What is the age of system (hardware)? brand new, all of it.
    - What is the age of OS installation (have you re-installed the OS?) age is a few days, clean install on new equipment


    cheers, Chris

    ASACPI.SYS A huge problem that almost always caused bsod's

    ASACPI.sys Sun Mar 27 22:30:36 2005
    The 2005 version of this driver is a known BSOD cause.
    Please visit this link: ASUSTeK Computer Inc.-Support- download_item_mkt
    Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit " (it's about the 8th item down).
    Download and install it.
    Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.sys file is date stamped from 2009 or 2010 (NOT 2005).




    That is probably the only problem but we cant tell till it is removed




    Ken J






      My Computer


  3. Posts : 4
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    thanks for the info - I ran the asacpi.sys update prior to running the diag process and I checked that the file in system32 is the 2009 version - should it have updated somewhere else but didn't, perhaps?

    cheers Chris
      My Computer


  4. Posts : 4
    Windows 7 Home Premium 64bit
    Thread Starter
       #4

    another BSOD this morning unfortunately. Attached is the diag files - any help appreciated!

    cheers Chris
      My Computer


  5. Posts : 13,354
    Windows 7 Professional x64
       #5

    Hello,

    I suggest that you run some hardware tests. Start out with RAM: RAM - Test with Memtest86+

    I also suspect your hard drive may be at fault. Can you install Windows on a partition on the WD drive, and see what happens?

    ...Summary of the dumps
    Code:
    
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Tue Nov 23 16:35:03.638 2010 (UTC - 5:00)
    System Uptime: 0 days 0:57:51.652
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : memory_corruption
    BUGCHECK_STR:  0x7f_8
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_STRIDE
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Mon Nov 22 21:55:40.364 2010 (UTC - 5:00)
    System Uptime: 0 days 5:08:38.268
    Probably caused by : Ntfs.sys ( Ntfs!NtfsFindPrefix+114 )
    PROCESS_NAME:  MsMpEng.exe
    BUGCHECK_STR:  0x24
    DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
    FAILURE_BUCKET_ID:  X64_0x24_Ntfs!NtfsFindPrefix+114
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      
    
      My Computer


  6. Posts : 4
    Windows 7 Home Premium 64bit
    Thread Starter
       #6

    thanks to all those who responded with suggestions - in the end I narrowed the issue down to a faulty motherboard - once replaced, the system is nice and stable - thank goodness!

    cheers Chris
      My Computer


  7. Posts : 13,354
    Windows 7 Professional x64
       #7

    Thanks for the report!

    I'm glad if our suggestions helped get you on your way, too bad we couldn't have figured that out right away.

    At least it's working now...let us know if you need anything else!
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

й Designer Media Ltd
All times are GMT -5. The time now is 16:56.
Find Us