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Windows 7: BSOD (Laptop)

23 Nov 2010   #1
mysticglitch

Windows 7 Ultimate x86
 
 
BSOD (Laptop)

I started using Windows 7 Ultimate x86 (32-bit) and I got BSOD last week until now, after turning it on there's an error message and it operates well after that error message but after restarting all my files will roll back and the error message will appear over and over again. My ASUS K42F Series is only three months old with me. Do you think a clean reinstalling of windows, drivers, etc.. will fix this errors? or not? By the way, here's the error message that is prompting after starting windows:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: B018D4BE
BCP3: E258ABA0
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\112410-33633-01.dmp
C:\Users\MyStiCgLiTcH\AppData\Local\Temp\WER-41028-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


Any help is appreciated

Best Regards



My System SpecsSystem Spec
.
23 Nov 2010   #2
mysticglitch

Windows 7 Ultimate x86
 
 

NEED HELP, please!
My System SpecsSystem Spec
23 Nov 2010   #3
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Hi, mystic; and welcome to the forum. I looked at your four most recent dumps. All indicate a hardware or hardware related (drivers) problem. One of the dumps directly blames Kaspersky. I think you have several things going on; so you will need to troubleshoot by a process of elimination.

To begin, uninstall Kapersky with this removal tool: Tool. Kaspersky is a known cause of BSOD's on some Win 7 systems and it was directly blamed for one of your crashes. Download and install Microsoft Security Essentials in its place. Make sure Windows Firewall is turned on. You can try Kaspersky again after you know your system is stable; but I do not recommend doing so.

One dumps directly blames wmimmc.sys and all four show this driver was involved in each crash. apparently this driver belongs to GameGuard and is a part of the game Exteel. Uninstall this game. It seems to have quite a reputation for causing crashes.

Each dump also shows npptNT2.sys was involved in the crash. It belongs to XP software and is not going to run in Win 7 - nProtect NPSC Kernel Mode Driver for NT, by INCA Internet Co., Ltd. Uninstall nProtect.

Uninstall TuneUpUtilities. Win 7 is not XP and cannot be manged like we did XP. At best a tuneup utility simply uses up resources; at worst they can screw up your system, cause BSOD's and even require a reinstall of Win 7. There is no tuneup utility out there anywhere that can improve or speedup Win 7. Win 7 does need to be maintained by removing old files and deleting unused software. A lot of us here use Ccleaner for that purpose. However, do not use the registry cleaner portion unless you are and expert with the Win 7 registry and know exactly what you are doing.
Quote:
Error code 8E (2X), KERNEL_MODE_EXCEPTION_NOT_HANDLED. Usual causes: Insufficient disk space, Device driver, Video card, BIOS, Breakpoint in startup without having a debugger attached, Hardware incompatibility, Faulty system service, 3rd party remote control, Memory

Error code F4, CRITICAL_OBJECT_TERMINATION. BSOD Index

Error code 24, NTFS_FILE_SYSTEM. Usual causes: Disk corruption, insufficient physical memory, Device driver, Indexing, Resident antivirus, backup, defrag programs, Disk/Drive failing/failure.
Code:
Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0x82e17000 PsLoadedModuleList = 0x82f5f810
Debug session time: Sun Nov 21 19:26:40.318 2010 (GMT-5)
System Uptime: 0 days 5:00:52.004
Loading Kernel Symbols
...............................................................
................................................................
................................................
Loading User Symbols
Loading unloaded module list
..................
Unable to load image \??\C:\Program Files\GameClub\Philippines\SpecialForce\GameGuard\dump_wmimmc.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dump_wmimmc.sys
*** ERROR: Module load completed but symbols could not be loaded for dump_wmimmc.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, b018d4be, e258aba0, 0}

Probably caused by : dump_wmimmc.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: b018d4be, The address that the exception occurred at
Arg3: e258aba0, Trap Frame
Arg4: 00000000

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
dump_wmimmc+14be
b018d4be c7401000000000  mov     dword ptr [eax+10h],0

TRAP_FRAME:  e258aba0 -- (.trap 0xffffffffe258aba0)
ErrCode = 00000003
eax=00410057 ebx=83074510 ecx=00000000 edx=c0000000 esi=0b7dfe08 edi=000004b4
eip=b018d4be esp=e258ac14 ebp=e258ac34 iopl=0         nv up ei pl zr na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010246
dump_wmimmc+0x14be:
b018d4be c7401000000000  mov     dword ptr [eax+10h],0 ds:0023:00410067=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  CODE_CORRUPTION

BUGCHECK_STR:  0x8E

PROCESS_NAME:  specialforce.e

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from b018d62c to b018d4be

STACK_TEXT:  
WARNING: Stack unwind information not available. Following frames may be wrong.
e258ac34 b018d62c 88db2468 8a52f958 88db2468 dump_wmimmc+0x14be
e258ac50 b018df05 88de9760 00000000 000004b4 dump_wmimmc+0x162c
e258ac88 b019087e 000004b4 00012024 000004b4 dump_wmimmc+0x1f05
e258accc b0190996 74dc64b4 000004b4 00012024 dump_wmimmc+0x487e
e258ad34 772464f4 badb0d00 0b7dfde0 00000000 dump_wmimmc+0x4996
e258ad38 badb0d00 0b7dfde0 00000000 00000000 0x772464f4
e258ad3c 0b7dfde0 00000000 00000000 00000000 0xbadb0d00
e258ad40 00000000 00000000 00000000 00000000 0xb7dfde0


STACK_COMMAND:  kb

CHKIMG_EXTENSION: !chkimg -lo 50 -d !nt
    83074510-83074514  5 bytes - nt!NtDeviceIoControlFile
    [ 8b ff 55 8b ec:e9 6b c4 11 2d ]
5 errors : !nt (83074510-83074514)

MODULE_NAME: dump_wmimmc

IMAGE_NAME:  dump_wmimmc.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ca16f18

FOLLOWUP_NAME:  MachineOwner

MEMORY_CORRUPTOR:  PATCH_dump_wmimmc

FAILURE_BUCKET_ID:  MEMORY_CORRUPTION_PATCH_dump_wmimmc

BUCKET_ID:  MEMORY_CORRUPTION_PATCH_dump_wmimmc

Followup: MachineOwner
---------

Debug session time: Sun Nov 21 09:27:13.587 2010 (GMT-5)
System Uptime: 0 days 1:37:20.050
Loading Kernel Symbols
...............................................................
................................................................
..................................................
Loading User Symbols
Loading unloaded module list
...........
2: kd> !Analyze
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, 896eb030, 896eb19c, 82e3add0}

*** WARNING: Unable to verify timestamp for klif.sys
*** ERROR: Module load completed but symbols could not be loaded for klif.sys
Probably caused by : csrss.exe

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 00000003, Process
Arg2: 896eb030, Terminating object
Arg3: 896eb19c, Process image file name
Arg4: 82e3add0, Explanatory message (ascii)

Debugging Details:
------------------


PROCESS_OBJECT: 896eb030

IMAGE_NAME:  csrss.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: csrss

FAULTING_MODULE: 00000000 

PROCESS_NAME:  csrss.exe

EXCEPTION_RECORD:  960ffce0 -- (.exr 0xffffffff960ffce0)
ExceptionAddress: 458a9a94
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 00000000
   Parameter[1]: 0100fbf1
Attempt to read from address 0100fbf1

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  00000000

EXCEPTION_PARAMETER2:  0100fbf1

READ_ADDRESS: GetPointerFromAddress: unable to read from 82d7a718
Unable to read MiSystemVaType memory at 82d5a160
 0100fbf1 

FOLLOWUP_IP: 
+6143952f00dad984
458a9a94 ??              ???

FAULTING_IP: 
+6143952f00dad984
458a9a94 ??              ???

FAILED_INSTRUCTION_ADDRESS: 
+6143952f00dad984
458a9a94 ??              ???

BUGCHECK_STR:  0xF4_C0000005

STACK_TEXT:  
960ff784 82eee0d7 000000f4 00000003 896eb030 nt!KeBugCheckEx+0x1e
960ff7a8 82e71ed2 82e3add0 896eb19c 896eb2a0 nt!PspCatchCriticalBreak+0x71
960ff7d8 82e73d6f 896eb030 85e97d48 c0000005 nt!PspTerminateAllThreads+0x2d
960ff80c 90169019 ffffffff c0000005 960ff8c0 nt!NtTerminateProcess+0x1a2
WARNING: Stack unwind information not available. Following frames may be wrong.
960ff830 82c5544a ffffffff c0000005 960ffcc4 klif+0x20019
960ff830 82c546ad ffffffff c0000005 960ffcc4 nt!KiFastCallEntry+0x12a
960ff8b0 82ccf66f ffffffff c0000005 0001003f nt!ZwTerminateProcess+0x11
960ffcc4 82c56036 960ffce0 00000000 960ffd34 nt!KiDispatchException+0x497
960ffd2c 82c55fea 0101fc4c 458a9a94 badb0d00 nt!CommonDispatchException+0x4a
960ffd34 458a9a94 badb0d00 0000004c 00000000 nt!Kei386EoiHelper+0x192
960ffd38 badb0d00 0000004c 00000000 00000000 0x458a9a94
960ffd3c 00000000 00000000 00000000 00000000 0xbadb0d00


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  0xF4_C0000005_IMAGE_csrss.exe

BUCKET_ID:  0xF4_C0000005_IMAGE_csrss.exe

Followup: MachineOwner
---------

Debug session time: Mon Nov 15 09:10:29.805 2010 (GMT-5)
System Uptime: 0 days 4:14:03.491
Loading Kernel Symbols
...............................................................
................................................................
................................................
Loading User Symbols
Loading unloaded module list
...........
3: kd> !Analyze
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 24, {c08a2, 0, 0, 0}

Probably caused by : Ntfs.sys ( Ntfs!NtfsPagingFileIo+138 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

NTFS_FILE_SYSTEM (24)
    If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
    parameters are the exception record and context record. Do a .cxr
    on the 3rd parameter and then kb to obtain a more informative stack
    trace.
Arguments:
Arg1: 000c08a2
Arg2: 00000000
Arg3: 00000000
Arg4: 00000000

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x24

PROCESS_NAME:  rundll32.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 8b04f97c to 82ceed10

STACK_TEXT:  
8d05e800 8b04f97c 00000024 000c08a2 00000000 nt!KeBugCheckEx+0x1e
8d05e8bc 8b04e9e1 00001000 8994aa78 0602a21c Ntfs!NtfsPagingFileIo+0x138
8d05e92c 82c4e4bc 86cbd020 8c393008 8c393008 Ntfs!NtfsFsdRead+0xac
8d05e944 8af2f20c 86cca528 8c393008 00000000 nt!IofCallDriver+0x63
8d05e968 8af2f3cb 8d05e988 86cca528 00000000 fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x2aa
8d05e9a0 82c4e4bc 86cca528 8c393008 8c393008 fltmgr!FltpDispatch+0xc5
8d05e9b8 82cb7010 8c44c0d1 8c44c058 88c16a6a nt!IofCallDriver+0x63
8d05e9d4 82e230e2 88c16a68 d6424478 8c44c090 nt!IoPageRead+0x1f5
8d05ea08 82e24dce 00000000 00000000 aec80564 nt!MiPfExecuteReadList+0x10c
8d05ea38 82e29b6b 00000023 d8a46618 00000005 nt!MmPrefetchPages+0xf3
8d05eab4 82e9c5b7 0105ead4 00000000 00000000 nt!PfSnPrefetchSections+0x34c
8d05ec34 82e6ab56 aec80000 8d05ec64 8d05ec70 nt!PfSnPrefetchScenario+0x193
8d05ecc8 82e97266 82e75a4d 85f49c70 8d05ed20 nt!PfSnBeginAppLaunch+0x382
8d05ecd8 82e9176d afda06e2 00000000 00000000 nt!PfProcessCreateNotification+0x65
8d05ed20 82cd20f9 00000000 772464d8 00000001 nt!PspUserThreadStartup+0x113
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  kb

FOLLOWUP_IP: 
Ntfs!NtfsPagingFileIo+138
8b04f97c 0fbe8720010000  movsx   eax,byte ptr [edi+120h]

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  Ntfs!NtfsPagingFileIo+138

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Ntfs

IMAGE_NAME:  Ntfs.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bbf45

FAILURE_BUCKET_ID:  0x24_Ntfs!NtfsPagingFileIo+138

BUCKET_ID:  0x24_Ntfs!NtfsPagingFileIo+138

Followup: MachineOwner
---------
Outdated drivers can and do cause memory corruption and BSOd's. I find the following out of date drivers loaded on your system. Those in bold font are quite obsolete. Update these drivers.
Quote:
ASMMAP.sys Thu Jul 02 05:12:38 2009 - LENOVO ATK Hotkey ATK0101 ACPI UTILITY, http://www-307.ibm.com/pc/support/si.../homeLenovo.do

ATKACPI.sys Tue May 12 21:00:08 2009 - ATK Hotkey ATK0101 ACPI Utility Driver, http://support.asus.com/download/download.aspx

btusbflt.sys Tue Jun 09 17:46:14 2009 - Widcomm Bluetooth USB Filter by Broadcom, http://www.broadcom.com/support/

btwaudio.sys Wed Jul 01 09:54:29 2009 - Broadcom Bluetooth Audio Device, http://www.broadcom.com/support/

btwavdt.sys Thu Jun 25 01:49:48 2009 - Broadcom Bluetooth AVDT Service, http://www.broadcom.com/support/

btwl2cap.sys Fri Apr 03 20:28:35 2009 - Broadcom Bluetooth L2CAP Service from Broadcom Corporation belonging to Bluetooth Software. www.broadcom.com

btwrchid.sys Thu Jun 25 01:51:31 2009 - Bluetooth Remote Control HID Minidriver. http://www.broadcom.com/support/

npptNT2.sys Thu Jan 06 01:43:06 2005 - nProtect NPSC Kernel Mode Driver for NT, by INCA Internet Co., Ltd. Uninstall nProtect.

sncduvc.SYS Mon Dec 29 04:13:29 2008 - Suyin USB 2.0 Webcam driver. OEM - none at http://www.suyin.com/. If you cannot update this driver from your computer manufacture's website, uninstall the camera. It is obsolete.

snp2uvc.sys Wed May 20 04:10:39 2009 - Suyin USB 2.0 Webcam driver OEM - none at http://www.suyin.com/. See above.
How to find drivers. Please read this carefully.
Quote:
- I have listed links to most of the drivers in the code box above. Please use the links there to see what info I've found about those drivers.
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.


- - The most common drivers are listed on this page:
Driver Reference
- - Driver manufacturer links are on this page:
Drivers and Downloads

If you need help with the drivers, please post.

My System SpecsSystem Spec
.

24 Nov 2010   #4
mysticglitch

Windows 7 Ultimate x86
 
 

First of all I want to THANK YOU for your help and I need help finding out drivers. Maybe, someone post a direct link I found some driver updates here: ASUSTeK Computer Inc.-Support- putting the K24F at model on the left side saying "Input Model to Search" but still I'm having difficulties because I'm not expert on driver names and versions to be downloaded.
My System SpecsSystem Spec
24 Nov 2010   #5
CarlTR6

Windows 7 Ultimate 32 bit
 
 

I did not get as far as you did with the search function. The driver update you are looking for - if there is a later version than what you have - is ATKACPI.sys, ATK Hotkey ATK0101 ACPI Utility Driver. You are looking for the latest version. This is a utility. Try the latest version number. Though it is best to have the latest drivers, the one you have is a a Vista driver and may be OK. Some Vista drivers work fine with Win 7.
My System SpecsSystem Spec
24 Nov 2010   #6
mysticglitch

Windows 7 Ultimate x86
 
 

I uninstall TuneUp Utilities, Kaspersky Pure, Special Force and update my drivers. BOOOM! I did it well, it works 100%, no errors! Thank you so much! I have another question, do i need deactivate Windows Update and get updates for myself? By the way the nProtect and Gameguard thing is part of the game Special Force, can i install it again because it's the only game I play on my laptop? What about Kaspersky AV, do i have to change my anti-virus or re-install it again?
My System SpecsSystem Spec
24 Nov 2010   #7
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Good job!
Quote:
What about this drivers : btusbflt.sys, btwaudio.sys, btwavdt.sys, btwl2cap.sys, btwrchid.sys - it's bluetooth right? I found this one: Broadcom.com - Bluetooth Software Download.
Yes, those are Bluetooth drivers and you have the correct site.
Quote:
I have another question, do i need deactivate Windows Update and get updates for myself?
A very wise question. Now that you know how to find drivers and install them, I suggest that you change Windows Update to notify instead of install. That way you can chose your updates. It took me a lot a trial and error (mostly errors) to get the right drivers more my NVidia video card. The driver that worked was not the latest and the greatest. Windows update has been notifying me of an updated video driver available for my card. No thanks; if it ain't broke don't fix it.
My System SpecsSystem Spec
24 Nov 2010   #8
mysticglitch

Windows 7 Ultimate x86
 
 

Suyin USB 2.0 Webcam driver OEM, about this driver. I choose to uninstall it, i found the latest driver but the installation closes but even there's no driver. My webcam is working. Please answer my other questions above. Thank you again.
My System SpecsSystem Spec
24 Nov 2010   #9
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Sorry, I missed part of your questions. I apologize; I got in too big of a hurry.

Quote   Quote: Originally Posted by mysticglitch View Post
I uninstall TuneUp Utilities, Kaspersky Pure, Special Force and update my drivers. BOOOM! I did it well, it works 100%, no errors! Thank you so much!
Good work! That is the news we like to hear.
Quote:
I have another question, do i need deactivate Windows Update and get updates for myself? By the way the nProtect and Gameguard thing is part of the game Special Force, can i install it again because it's the only game I play on my laptop? What about Kaspersky AV, do i have to change my anti-virus or re-install it again?
What I suggest is that you reinstall Special Force and run your system for a while and see if you get BSOD's. nProtect is not gong to work on Win 7. That driver is an XP driver. You might see if there is a version of the game updated for Win 7. XP software is not compatible with Win 7. If you get BSOD's uninstall the software.

After you have tried Special Force, you can try Kaspersky again; though I encourage you to stick with MSE and Windows Firewall. These, being MS software, will not conflict with Win 7. Remember, Kaspersky was directly blames for one of your crashes. There are valid reasons why third party antivirus and firewall software cause problems with Win 7. It is due to Win 7's own changed internal security measures. You can try Avast antivirus. It generally runs very well with Win 7.
My System SpecsSystem Spec
24 Nov 2010   #10
mysticglitch

Windows 7 Ultimate x86
 
 

Thank you. I just downloaded MSE and start using it, seems my system is stable. I'm going to try Special Force again, i made some research and i think Game Guard compatibility issues are still there. Do you think running Game Guard in compatibility mode will work? Well, I'll make a test then.
My System SpecsSystem Spec
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