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Windows 7: Bluescreen issue *please help*

24 Nov 2010   #1

Windows 7 -64 bit
Bluescreen issue *please help*


I got a problem with a bluescreen that suddenly appeared from nowhere. I was copying quite huge files from another computer through a wireless network. I surfed the internet in the meantime and suddenly the computer shut itself down with a bluescreen error. I have attached the dump file , It would be very nice if someone had any idea what the cause could have been. The computer has always worked fine before. The dump file comes in a rar file.

This issue really worries me...

Windows 7 - 64
Geforce 460
asus p7p5 pro
seagate X2 barracuda 2tb.

My System SpecsSystem Spec
24 Nov 2010   #2

Windows 7 Professional x64

Welcome to SF!

There could be several things causing this, unforunately. With the info we have, we can only make guesses and try stuff.

Remove Daemon Tools, as it uses the driver SPTD, which is known to cause BSODs. Remove SPTD itself when you're done, with this tool:

AVG has also caused BSODs, so I recommend that you remove it with this tool:

Replace it with MSE:

If the BSODs persist, could you upload a full BSOD report? See our BSOD sticky:

...Summary of the dumps

Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Wed Nov 24 15:35:46.630 2010 (UTC - 5:00)
System Uptime: 0 days 6:12:50.722
Probably caused by : ntkrnlmp.exe ( nt!KeUserModeCallback+e6 )
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID:  X64_0x1_SysCallNum_10be_nt!KeUserModeCallback+e6
My System SpecsSystem Spec
24 Nov 2010   #3

Windows 7 Professional x64

Thanks for the report!

Honestly, I wouldn't worry about it too much. If you get a single BSOD, you can reboot and hope it doesn't happen again. If it does, it's time to take a look.

Removing Daemon Tools and AVG are 2 ways to reduce the risk of BSODs. Out of those two, I'd say AVG is the more likely cause, but it's tough to say. Daemon causes way more BSODs, but AVG would be more likely to cause a network BSOD.
My System SpecsSystem Spec

24 Nov 2010   #4

Windows 7 -64 bit

I have done as you said . Un- installed the avg and installed microsofts scanner instead. Thank you for your kind support, lets hope it doesnt happen again...
My System SpecsSystem Spec
24 Nov 2010   #5

Windows 7 Professional x64

Good luck, and have a great Thanksgiving!
My System SpecsSystem Spec

 Bluescreen issue *please help*

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