Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows 7 64bit BSOD 3b win32k.sys

26 Nov 2010   #1
joorschot

Windows 7 ultimate 64 bit
 
 
Windows 7 64bit BSOD 3b win32k.sys

My system randomly freezes or gives bsod.
This time i got a BSOD so i can upload a dump file.

Had this problems with Vista 64 bit. Decided to upgrade to Windows 7 (maybe more stable). But still have the errors, maybe hardware related?


Is Windows 7 . . .- x64 - the original installed OS on the system?- an OEM version?- OEM = came pre-installed on system Vista x64 ultimate.
Reinstalled system with Windows 7 x64 Ultimate (Dutch)- What is the age of system (hardware) 2 years?- What is the age of OS installation (reinstalled januari 2011)


My System SpecsSystem Spec
.
26 Nov 2010   #2
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Remove amBX Illuminate developed by Philips.

Code:
Probably caused by : win32k.sys ( win32k!HANDLELOCK::vLockHandle+10f 
PROCESS_NAME:  Illuminate.exe
Code:
TSDDD.sys probably malware
Run a scan of Malwarebytes in safe mode
My System SpecsSystem Spec
26 Nov 2010   #3
joorschot

Windows 7 ultimate 64 bit
 
 

Thanx for the quick reply. Just removed the Philips ambx illuminate software.
We'll just wait and see.
My System SpecsSystem Spec
.

26 Nov 2010   #4
CarlTR6

Windows 7 Ultimate 32 bit
 
 

The malware scan is important. It is easy to do.
My System SpecsSystem Spec
21 Jan 2011   #5
joorschot

Windows 7 ultimate 64 bit
 
 

Still having problems.
Did a clean install of W7 x64, installed office 2007 (x32), microsoft virusscanner, livemail.
Got another BSOD, with the minidump attached tot this reply.
My System SpecsSystem Spec
21 Jan 2011   #6
wish

Windows 7 Ultimate x64 SP1
 
 

Quote   Quote: Originally Posted by joorschot View Post
Still having problems.
Did a clean install of W7 x64, installed office 2007 (x32), microsoft virusscanner, livemail.
Got another BSOD, with the minidump attached tot this reply.
Your Asus ATK0110 ACPI Utility driver is obsolete and need to be updated:
ASACPI.sys Sun Mar 27 18:30:36 2005 → ASUSTeK Computer Inc.-Support-


Also update these drivers:
Code:
yk62x64.sys  Mon Feb 23 07:02:27 2009 → Marvell: Support
netr28ux.sys Sun May 24 21:38:17 2009  → Ralink corp.
nvlddmkm.sys Thu May 14 13:48:07 2009 → Drivers - Download NVIDIA Drivers
Code:
kd> lmvm serenum
start             end                 module name
fffff880`040a0000 fffff880`040ac000   serenum    (pdb symbols)          c:\windows\symbols\SerEnum.pdb\63178B4383DE46C0B7B203D3CE2159601\SerEnum.pdb
    Loaded symbol image file: serenum.sys
    Mapped memory image file: C:\Windows\Symbols\serenum.sys\4A5BCAA1c000\serenum.sys
    Image path: \SystemRoot\system32\DRIVERS\serenum.sys
    Image name: serenum.sys
    Timestamp:        Mon Jul 13 17:00:33 2009 (4A5BCAA1)
    CheckSum:         00013C2F
    ImageSize:        0000C000
    File version:     6.1.7600.16385
    Product version:  6.1.7600.16385
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        2.0 Dll
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     serenum.sys
    OriginalFilename: serenum.sys
    ProductVersion:   6.1.7600.16385
    FileVersion:      6.1.7600.16385 (win7_rtm.090713-1255)
    FileDescription:  Serial Port Enumerator
    LegalCopyright:   © Microsoft Corporation. All rights reserved.
2: kd> ub fffff880`040a0000
*** WARNING: Unable to verify timestamp for ASACPI.sys
My System SpecsSystem Spec
21 Jan 2011   #7
joorschot

Windows 7 ultimate 64 bit
 
 

I Knew i needed to do some upgrading but not what , I was curious wat the dump was about.
Thank you for the quick reply.
I will install the updates, this is a good advice!!
My System SpecsSystem Spec
29 Jan 2011   #8
joorschot

Windows 7 ultimate 64 bit
 
 

Quote   Quote: Originally Posted by wish View Post
Quote   Quote: Originally Posted by joorschot View Post
Still having problems.
Did a clean install of W7 x64, installed office 2007 (x32), microsoft virusscanner, livemail.
Got another BSOD, with the minidump attached tot this reply.
Your Asus ATK0110 ACPI Utility driver is obsolete and need to be updated:
ASACPI.sys Sun Mar 27 18:30:36 2005 → ASUSTeK Computer Inc.-Support-


Also update these drivers:
Code:
yk62x64.sys  Mon Feb 23 07:02:27 2009 → Marvell: Support
netr28ux.sys Sun May 24 21:38:17 2009  → Ralink corp.
nvlddmkm.sys Thu May 14 13:48:07 2009 → Drivers - Download NVIDIA Drivers
Code:
kd> lmvm serenum
start             end                 module name
fffff880`040a0000 fffff880`040ac000   serenum    (pdb symbols)          c:\windows\symbols\SerEnum.pdb\63178B4383DE46C0B7B203D3CE2159601\SerEnum.pdb
    Loaded symbol image file: serenum.sys
    Mapped memory image file: C:\Windows\Symbols\serenum.sys\4A5BCAA1c000\serenum.sys
    Image path: \SystemRoot\system32\DRIVERS\serenum.sys
    Image name: serenum.sys
    Timestamp:        Mon Jul 13 17:00:33 2009 (4A5BCAA1)
    CheckSum:         00013C2F
    ImageSize:        0000C000
    File version:     6.1.7600.16385
    Product version:  6.1.7600.16385
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        2.0 Dll
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     serenum.sys
    OriginalFilename: serenum.sys
    ProductVersion:   6.1.7600.16385
    FileVersion:      6.1.7600.16385 (win7_rtm.090713-1255)
    FileDescription:  Serial Port Enumerator
    LegalCopyright:   © Microsoft Corporation. All rights reserved.
2: kd> ub fffff880`040a0000
*** WARNING: Unable to verify timestamp for ASACPI.sys

Installed:
ASACPI.sys Sun Mar 27 18:30:36 2005 → ASUSTeK Computer Inc.-Support-

and updated these drivers:
yk62x64.sys Mon Feb 23 07:02:27 2009 → Marvell: Support
netr28ux.sys Sun May 24 21:38:17 2009 → Ralink corp.
vlddmkm.sys Thu May 14 13:48:07 2009 → Drivers - Download NVIDIA Drivers

Got the attached dump after a several days without errors
My System SpecsSystem Spec
30 Jan 2011   #9
wish

Windows 7 Ultimate x64 SP1
 
 

Hi,
Enable driver verifier and wait until your Windows crash.
The purpose is to find out whether there are any offending drivers.
Driver Verifier - Enable and Disable

After that follow this instruction to collect all data.
Blue Screen of Death (BSOD) Posting Instructions


Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffffffffffffbb0, 0, fffff80002a9239c, 0}


Could not read faulting driver name
Probably caused by : ntkrnlmp.exe ( nt!ObReferenceObjectSafe+c )

Followup: MachineOwner
---------
My System SpecsSystem Spec
09 Feb 2011   #10
joorschot

Windows 7 ultimate 64 bit
 
 

PC crashed this morning.
As you requested I followed the steps described.

Attached the result.
Thanks in advance for your great help.


Is Windows 7 . . .- x64 -
the original installed OS on the system?- an OEM version?
- OEM = came pre-installed on system Vista x64 ultimate.
Reinstalled system with Windows 7 x64 Ultimate (Dutch)-

What is the age of system (hardware) 2 years?-
What is the age of OS installation (reinstalled januari 2011)

Virusscan MS Security Essentials
My System SpecsSystem Spec
Reply

 Windows 7 64bit BSOD 3b win32k.sys




Thread Tools




Similar help and support threads
Thread Forum
Randomly BSOD on my new PC - win32k.sys (win32k+0xC4283)
Hello. Good Day to all. Permission to post. I just search for my problem and i didn't find any answers yet. I'm receiving a BSOD several times i keep getting BSOD mostly when browsing with google chrome. What i did so far : -I just installed whocrashed and found an error (you can see it in...
BSOD Help and Support
Windows 7 : cdd.dll , ntoskrnl.exe , win32k.sys BSOD
It seems i can't found my problem solutions, Help me pls thx Files Attached
BSOD Help and Support
Windows 7 - win32k.sys+ntoskrnl.exe BSOD
Hi guys, My case is same as Ervin but we not a same person:shock: I wish someone can help me find out the problem:( You may download my dump file from attachment. Thank you.
BSOD Help and Support
Windows 7 BSOD - Every day or 2 - win32k
Is Windows 7 . . . - x86 (32-bit) or x64 ? x86 - the original installed OS on the system? Nope, Windows XP was - an OEM or full retail version? Full Retail - What is the age of system (hardware)? About 4 years - What is the age of OS installation (have you re-installed the OS?) Maybe 4...
BSOD Help and Support
win32k.sys BSOD WIN7 64bit
Hi guys,im having BSOD after i changed my rams.They were replaced by OCZ through RMA.Please find the dump files attached. My overclock settings are on default for the moment.
BSOD Help and Support
BSOD windows 7 home premium x64, win32k.sys
Hello, my name is Robert and i hope someone could help me. I have bought a new pc, and when i play games and such i sometimes get a BSOD, but after i can just start normally. My pc has: amd athlon II x4 640 processor @3.00 GHz 8 gb RAM x64 windows 7 home premium I was hoping someone...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 08:32.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App