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Windows 7: BSOD When Downloading Files From Internet

28 Nov 2010   #1

Windows 7 home premium 64 bit
BSOD When Downloading Files From Internet

Hi All

I have a Windows 7 laptop (11 months old) and have had no trouble until last week when i tried to download the new IOS 4.2 for my Ipad.I left the PC running, and downloading the file fine, but when i returned, the screen was black with a message saying disk cable loose, no bootable options

I rebooted the PC, and now every time i try to dopnload a file from the internet that is bigger than a couple of MB, it crashes to a BSOD and i get the following failure in Event Viewer:

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 28/11/2010 14:53:46
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
Computer: Billy-PC
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="">
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<TimeCreated SystemTime="2010-11-28T14:53:46.613230000Z" />
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Security UserID="S-1-5-18" />
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>

I've ran chkdsk and it came back fine and also checked the harddrive is plugged in properly (which it is)

Any ideas?


My System SpecsSystem Spec
28 Nov 2010   #2

Windows 10 Pro x64, Arch Linux

My System SpecsSystem Spec
28 Nov 2010   #3

Windows 7 home premium 64 bit

Thanks Yowanvista

Uploaded attachments as requested

System has Windows 7 x64, 11 months old (same as laptop) and is OEM as came preinstalled.

This is the second install - about 2 months ago the system began running really slowly after it wouldn't wake up from hyibernate status. Used the Acer E-Recovery tool (Alt & F10) and carried out a clean install.

System has been running fine since then until it crashed downloading IOS 4.2 file for my Ipad.

Anti Virus is MSE (all up to date in terms of virus definitions)

Let me know if you need anything else - appreciate your help!

My System SpecsSystem Spec

28 Nov 2010   #4

Windows 10 Pro x64, Arch Linux

For some reason the tool did not collect the dump files, try the alternative method
My System SpecsSystem Spec
28 Nov 2010   #5

Windows 7 home premium 64 bit


Been checking and it doesn't look like a have a Minidump folder or a Mem.dmp file.

I've checked to make sure system is configured as per the pcicture to capture a Minidump and it all appeared to be there except for the fact mine was capturing kernal rather than the 'Small Memory Dump'. Changed the settings and restarted but still no MiniDump folder.

I've reran the tool and uploaded again - let me know if i am doing something wrong which is a distinct possiblity


My System SpecsSystem Spec
29 Nov 2010   #6

Windows 7 home premium 64 bit

Anyone able to help
My System SpecsSystem Spec

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