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Windows 7: BSOD at shut down

03 Dec 2010   #11
mateo315

windows home premium 64bit
 
 
confused

in a search to find one of the drivers, I talked to a support tech for gateway. in that conversation, I was told that one of my system files was corrupted and I have to perform a system recovery to reset everything to factory settings. can you see from what I have posted if that is what is really the case?


My System SpecsSystem Spec
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03 Dec 2010   #12
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Did the tech say which one and did he say why he thought a system file was corrupt. I have not seen evidence of that in the dumps. But to make sure, run SFC. If it finds errors, run it again. SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
04 Dec 2010   #13
mateo315

windows home premium 64bit
 
 

I ran the scan and "windows resource protection did not find any integrity violations" I am also attaching a copy of the conversation. I tried to ask and he didn't give a straight answer. and I am still having trouble finding the updates. I talked to the guy specifically to get the driver from my computer manufacturer. the only one I have been able to find is the realtek one. is the file name on the report the file I need to find, or the file is the one installed currently. if it's the latter, how do I find the file name I need? I'm sorry if I am being a pest. I am ignorant to this stuff.
My System SpecsSystem Spec
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04 Dec 2010   #14
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Which drivers have not been able to find updates for?
My System SpecsSystem Spec
04 Dec 2010   #15
mateo315

windows home premium 64bit
 
 

Apfiltr.sys Sun May 24 06:57:40 2009 - Alps pointing device. OEM - none at アルプス電気. Update this driver from your computer manufacturer's website.

DKbFltr.sys Wed Mar 25 23:15:42 2009 - Dritek Keyboard Filter driver. Technical Support. Update this driver.

the DKbFltr.sys tech support site requires me to use a cd-rom. my netbook doesn't have a cd rom drive. and the Apfiltr.sys is the one I have been trying to talk my manufacturer. I forgot to upload that conversation. I will now.
My System SpecsSystem Spec
04 Dec 2010   #16
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Well, he is half right. It is a system file; but it is most definitely a device driver. Drivers are system files.

Quote:
Sajin Tisserent: Which outdated driver?

victor mateo: where is the corruption?

victor mateo: Apfiltr.sys

Sajin Tisserent: Apfiltr.sys is located in the folder C:\Windows\System32\drivers.
Sajin Tisserent: But is it not a driver.

victor mateo: ok, where can I get the update for this driver

Sajin Tisserent: It is a system 32 file.
Sajin Tisserent: Apfiltr.sys is not a driver. '.sys' are system files.
Sajin Tisserent: Kindly understand.
Sajin Tisserent: I understand that you got the information on the location online.

victor mateo: "Apfiltr.sys Sun May 24 06:57:40 2009 - Alps pointing device. OEM - none at アルプス電気. Update this driver from your computer manufacturer's website."
All I can say is unbelievable. Thank you for supplying the conversation. The driver is actually a Vista driver and it may work with Win 7; some Vista drivers do. You could try installing that driver in the Vista mode.

Compatibility Mode
My System SpecsSystem Spec
04 Dec 2010   #17
mateo315

windows home premium 64bit
 
 

I'm still running into the problem of not having an exe file to do that with. I don't have a cd rom drive or the what ever I need to install so I can't run it in compatibility mode.
My System SpecsSystem Spec
05 Dec 2010   #18
CarlTR6

Windows 7 Ultimate 32 bit
 
 

What is the "Alps pointing device"?
My System SpecsSystem Spec
05 Dec 2010   #19
mateo315

windows home premium 64bit
 
 

I have no idea what the alps pointing device is. or the dritek keyboard filter driver. but those were two of the three drivers that you said needed to be updated because they were causing my BSOD.
My System SpecsSystem Spec
05 Dec 2010   #20
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Yes, those drivers need updating. I am trying to figure out what the pointing device is, a trackpad? A mouse? If the Dritek support site is requiring you to use a CD, that most likely means they are wanting you to reinstall the driver. An updated driver would not be on the CD.
My System SpecsSystem Spec
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 BSOD at shut down




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