BSOD

All of a sudden, a laptop I've had for a year is crashing every 30 seconds. It's a eMachines e627 with Win 7 Home Premium and 2G memory (which causes me problems when I have multiple programs open but has never caused a crash to my knowledge). I have not installed anything new for at least a week, and nothing other than updates to TurboLister (an eBay listing program) for weeks. I never click on strange links or download programs from strange sites. Following are the error messages Windows saved from the last crash:

BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF80002C89801
BCP3: 0000000000000000
BCP4: 0000000000000000

Sure hope someone can tell me what to do - I'm not a programmer so I need "click on this and do that" simple directions.

I was actually surprised I was able to post that without crashing. I forgot to add that the first crash came when I was online with my local library, requesting books. Subsequent crashes have come when I was working in MS Word 2007 and playing two separate games (Farm Frenzy 3 and Oriental Dreams, if that matters - both have been on my computer for at least 3 months).

The BSOD posting instructions require a greater level of computer expertise than I possess (and more trust). I'm not going to download and run a program from a strange site, especially one that requires administrator permission! I don't have a zip utility. (Have never needed one before now.) perfmon/report did not produce a viewer, it produced a "no files found by that name" message.

Win7 Home Premium was the OEM on this laptop which I purchased a year ago. 64 bit. I have not reinstalled anything. I tried to open the .dmp file from the latest crash with Wordpad, figuring I could copy-and-paste into this message, but the system wouldn't let me open it. I also wasn't allowed to open the .xml file referred to in the crash message. So I guess I'm just SOL.

If you find the above method too difficult try this alternative method
https://www.sevenforums.com/tutorials...en-forums.html

mamasylvia said:

The BSOD posting instructions require a greater level of computer expertise than I possess (and more trust). I'm not going to download and run a program from a strange site, especially one that requires administrator permission!

Your concerns re the expertise level required are understandable, as too are the concerns of d/ling and executing files from an unknown source.

However Jcgriff2 is a respected and reputable of many tech forums.

This site is also reputable and as such would not allow any links to any files that are nefarious and/or could harm your computer.

I don't have a zip utility.

Actually you do. There is a built in zip utility within Windows.

navigate to C:\Windows\minidump\xxxx-xxxx-xx.dmp

right click on the dump file > select 'send to > Compressed (zipped) folder which will zip the *.dmp file into a .zipped file.

Upload this .zip file

I tried to open the .dmp file from the latest crash with Wordpad, figuring I could copy-and-paste into this message, but the system wouldn't let me open it.

You need sepcialized viewers to read crash dumps.

So I guess I'm just SOL.

Only if you choose to be so.

Where did you buy your DVD from?