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Windows 7: Advise on reading dump report

30 Nov 2010   #1
CosmoJoe

Windows 7 Enterprise x64
 
 
Advise on reading dump report

Hello!

I am trying to track down the cause of some blue screen errors our users are experiencing with new E6410 laptops running Windows 7 Enterprise. I followed instructions online and downloaded the Windows Crash Anaylsis tools for 64bit and I got back the following report:

I am concerned about the line that states:
Unable to load image \SystemRoot\system32\DRIVERS\CMGShCEF.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for CMGShCEF.sys
*** ERROR: Module load completed but symbols could not be loaded for CMGShCEF.sys

Could not read faulting driver name
Probably caused by : CMGShCEF.sys ( CMGShCEF+3e370 )

The .dmp file is from another user's computer and I am running the analysis on my own computer. Are these results still valid despite this warning message?

I can post the complete dump analysis if it would help, thanks!


My System SpecsSystem Spec
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30 Nov 2010   #2
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

CMGShCEF.sys is part of a software from Credant Technologies, Inc.
Update the software using it CREDANT | Data Encryption, Security and Compliance
My System SpecsSystem Spec
30 Nov 2010   #3
CosmoJoe

Windows 7 Enterprise x64
 
 

Thanks for the reply

Do I need to be concerned about this message in the dump analysis:
Unable to load image \SystemRoot\system32\DRIVERS\CMGShCEF.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for CMGShCEF.sys
*** ERROR: Module load completed but symbols could not be loaded for CMGShCEF.sys

Why am I getting this Warning and Error?
My System SpecsSystem Spec
.

30 Nov 2010   #4
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Joe, Follow Yowan's advice and please read this thread, follow the instructions and post back. We will be glad to help you.

https://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
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 Advise on reading dump report




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