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#1
ATI HD5670 causes BlackSOD
Hi everyone,
My specs are : OS: Windows 7 Home Premium x64, CPU : Intel Core i5 760, 2.8 G s1156, Mobo : GIGABYTE P55M-UD2, RAM : Corsair 2 x 2GB DDR3 1333, Graphics card : ATI Sapphire 512MB HD5670 GDDR5, PSU : 500W EarthWatts EA-500D (2x12V rails with 17A each output), Hard drive : 1TB Samsung SATA F3, display : 2 flat-screen monitors : hp L1520 and AG neovo.
Having built this new computer in early September (2010) I first encountered minor hiccups such as the odd screen flicker or screen switching off momentarily. In fact the very first “warning” in the “Event viewer” dates right back to software installation, its report reads :
At 20:16
A problem with your video hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057
Extra information about the problem
BCCode: 117
BCP1: FFFFFA8005DCA4E0
BCP2: FFFFF88003E28CE0
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Bucket ID: X64_0x117_Tdr:2_IMAGE_atikmdag.sys
Server information: 4b62f924-e672-4c4f-86e7-144cbfb5debb
And it came immediately after the installation at 20:14 of :
Microsoft Office Office 64-bit Components 2007. Product Version: 12.0.4518.1014. Installation success or error status: 0.
My first serious problem on the 25th of that month was a BSOD. Error message for it reads:
A problem with your video hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
Extra information about the problem
BCCode: 117
BCP1: FFFFFA80069512F0
BCP2: FFFFF880048ADCE0
BCP3: 0000000000000000
BCP4: 0000000000000000
The event viewer showed errors involving the Driver Display amdkmdap that “stopped responding”
All Windows problem reports in the Reliability Monitor look like this:
Sysdata.xml
WERInternalMetada.mxl
and no solution is ever found.
I then had on a nearly daily basis: screen going blank then black but still powered with the sound still working; or the screen freezing before a black screen appearing, occasionally loud screeching noises from speakers. Usually I would have to do a manual restart. These happened at any time: on logging on, viewing a film, after standby.
I did several system restore and blocked all updates as they seemed to trigger these BSOD, especially the Windows Defender updates.
Installed latest driver for the card from ATI website, no difference
Uninstalled all ATI software, downloaded new driver from website, no difference.
I sent a report of the problem to ATI who came back to me telling me to check all connections, etc. So not very helpful….
Then I swapped graphics cards and installed a Radeon X1900 series R580 and am using only one monitor. It has improved things dramatically, initially just some small problems, then it “ settled”. However I cannot use Video on Skype (loud screeches, freezes) and it will not play any games (Portal, WoW) it freezes. However, I want to use the other card, bought for this computer.
I would clearly welcome any input ; I am not sure whether this is a software or hardware problem, let alone what to do about it.
Thank you for reading this rather long post!!!!!
Last edited by rammsteinalways; 04 Dec 2010 at 11:43. Reason: attaching Dump files and system's health report