BSOD BCCode 1a

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  1. ow213
    Posts : 8
    Windows 7 64 bit
       New #1

    BSOD BCCode 1a


    Hi, I'm really sorry but I don't know how to get the BSOD dump - I'm quite a computer novice. My laptop's relatively new (2 months) and I've had BSOD problems since I got it. They were always BCCode 7f before, and it was recommended I got rid of ZoneAlarm which seemed to help. But then today I got this new BSOD with a new BCCode 1a. (I've noticed some problems when playing music and the sound crackles for a second - may it could be something to do with this?) Thank you very much for any help you can give

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 1a
    BCP1: 0000000000041790
    BCP2: FFFFFA800325D700
    BCP3: 000000000000FFFF
    BCP4: 0000000000000000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1
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  3. yowanvista
    Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       New #2

    https://www.sevenforums.com/crashes-d...tructions.html
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  4. ow213
    Posts : 8
    Windows 7 64 bit
    Thread Starter
       New #3

    UPDATE: zip file


    Thanks! Have now uploaded the zip file.
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  6. CarlTR6
    Posts : 11,990
    Windows 7 Ultimate 32 bit
       New #4

    Your actual dump file is not included in the upload. Can you zip it and upload to us? Without the actual dump it is difficult to analyze the crash. However, I can make a few recommendation for troubleshooting.

    I recommend that you uninstall AdAware and uninstall Spybot. Third party anti-malware programs can cause conflicts and corruption. To replace these two programs, download and install Malwarebytes (free) and use it as an on demand scanner. MBAM runs well with Win 7 and MSE.

    Uninstall Norton/Symantec using this removal tool: Tool. Norton is known cause of BSOD's on some Win 7 systems. Make sure Windows Firewall is turned on.
    Last edited by CarlTR6; 01 Dec 2010 at 15:56.
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  7. ow213
    Posts : 8
    Windows 7 64 bit
    Thread Starter
       New #5

    Oh sorry! I hope this is better. It is the folder that was created when I did the dump - haven't changed it at all. Thank you very much!
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  8. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #6

    ow213 said:
    Oh sorry! I hope this is better. It is the folder that was created when I did the dump - haven't changed it at all. Thank you very much!
    Sorry still no dmp try this method


    If you wish to have others assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder. The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
    * Briefly describe the problem history and circumstances in the same post. Somebody will attend to your query as soon as possible.
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  10. CarlTR6
    Posts : 11,990
    Windows 7 Ultimate 32 bit
       New #7

    The dump file is still missing. Do a search of your C: drive for ""*.dmp" (without the quotation marks). If you find any .dmp files, copy them to your desktop, zip them and upload them. Do you have a cleaning program running? If so make sure it is set not to delete dump files.

    I have added some information to my post above. I am going through the other files you included and I see that you have many outdated drivers loaded on your system and obsolete software running. Outdated drivers can and do cause memory corruption and crashes. I will post these drivers that need updating in about an hour. I have some errands I have to run; but I will be back and finish.
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  11. ow213
    Posts : 8
    Windows 7 64 bit
    Thread Starter
       New #8

    Ok, I saved it in another location but I don't think that's changed anything...sorry, I really am not very up-to-speed...thank you all so much for your help!
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  12. ow213
    Posts : 8
    Windows 7 64 bit
    Thread Starter
       New #9

    Ok, these are the files that came up when I searched for .dmp - hopefully they're the ones. It would be weird if there were lots of old software on the computer because it's quite new and I havent really been putting any more software on, however, it was a display computer (got it a bit cheaper that way!) and so the store might have put stuff on it. Really very grateful for your help!
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  13. CarlTR6
    Posts : 11,990
    Windows 7 Ultimate 32 bit
       New #10

    Unfortunately, those are text files and not the dumps files. Here are the dumps that we need: C:\Windows\Minidump\102510-25552-01.dmp; C:\Windows\Minidump\102610-25100-01.dmp; 110410-26130-01.dmp; 100110-27003-01.dmp, etc. There are more. See if you can find those files with the extension .dmp; those are the actual dumps and those are what we need. These are listed in $evtx_app_dump.txt file that you uploaded.
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