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Windows 7: BSOD randomly in games

03 Dec 2010   #1

Windows 7 Professional 32bit
BSOD randomly in games

As the title states my machine will BSOD randomly in any game I'm playing, but not with any consistency. Sometimes it's once a month and others it can come up multiple times a day. Had this problem since I built the computer, any help would be greatly appreciated.

My System SpecsSystem Spec
04 Dec 2010   #2

Win 8 Release candidate 8400

Quote   Quote: Originally Posted by fuhyewl View Post
As the title states my machine will BSOD randomly in any game I'm playing, but not with any consistency. Sometimes it's once a month and others it can come up multiple times a day. Had this problem since I built the computer, any help would be greatly appreciated.

Two causes

1- sptd.sys

Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads
You can use MagicDisc as an alternative.

Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) Overview

2-Your video driver

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

When it is removed then download and install the fresh copy.

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\K\Desktop\120310-17534-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: C:\symbols;srv*e:\symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0x82c4a000 PsLoadedModuleList = 0x82d92810
Debug session time: Fri Dec  3 19:22:42.931 2010 (GMT-5)
System Uptime: 0 days 10:33:45.555
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c000001d, 926f6b46, 97ff9798, 0}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
Probably caused by : atikmdag.sys ( atikmdag+2bdb46 )

Followup: MachineOwner

0: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
Arg1: c000001d, The exception code that was not handled
Arg2: 926f6b46, The address that the exception occurred at
Arg3: 97ff9798, Trap Frame
Arg4: 00000000

Debugging Details:

EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.

926f6b46 0fb7d2          movzx   edx,dx

TRAP_FRAME:  97ff9798 -- (.trap 0xffffffff97ff9798)
ErrCode = 00000000
eax=00000000 ebx=00000000 ecx=000005d2 edx=00000068 esi=86f8c968 edi=00000000
eip=926f6b46 esp=97ff980c ebp=97ff9814 iopl=0         nv up ei pl nz na po nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010202
926f6b46 0fb7d2          movzx   edx,dx
Resetting default scope




PROCESS_NAME:  csrss.exe


LAST_CONTROL_TRANSFER:  from 926f6251 to 926f6b46

926f6b46 0fb7d2          movzx   edx,dx

WARNING: Stack unwind information not available. Following frames may be wrong.
97ff9814 926f6251 00000000 00000000 000005d2 atikmdag+0x2bdb46
97ff983c 926f6010 000005d2 00000068 00000000 atikmdag+0x2bd251
97ff9860 926ecdbd 00000000 97ff9940 97ff9900 atikmdag+0x2bd010
97ff987c 926d471e 97ff9940 97ff9900 97ff9940 atikmdag+0x2b3dbd
97ff9894 92447855 97ff9900 87158940 00000000 atikmdag+0x29b71e
97ff98b0 91a77670 871588c0 97ff9940 87fe6000 atikmdag+0xe855
97ff98d4 92adec3f 871588c0 97ff9940 87fe6000 atikmpag+0x5670
97ff98fc 92adeb93 97ff9940 00000068 ffb88010 dxgkrnl+0x2ac3f
97ff9928 9867d6b7 87fe6000 97ff9940 00000068 dxgkrnl+0x2ab93
97ff9950 987d9d7d ffb7c018 000005d2 00000068 cdd!DrvMovePointer+0xd3
97ff9974 987dd56d ffb92748 000005d2 00000068 win32k!vMovePointer+0x5d
97ff99b4 988ad858 00b92748 000005d2 00000068 win32k!GreMovePointer+0x120
97ff99f4 9887cb44 000005d2 00000068 00000000 win32k!xxxMoveEventAbsolute+0x17f
97ff9a2c 9887c9c5 00000000 8619b960 97ff9a84 win32k!ProcessMouseInput+0x16f
97ff9a3c 82cf2027 ffa21eb0 ffa21ed8 00000000 win32k!InputApc+0x4e
97ff9a84 82cb8b0d 00000000 00000000 00000000 nt!KiDeliverApc+0x17f
97ff9ac8 82cb7423 8828f458 8829c538 8829c634 nt!KiSwapThread+0x24e
97ff9af0 82cb36ef 8829c538 8829c5f8 00000000 nt!KiCommitThreadWait+0x1df
97ff9c68 9882dc85 00000002 87a12120 00000001 nt!KeWaitForMultipleObjects+0x535
97ff9cc0 98798fff 00000001 87a12120 987a2838 win32k!xxxMsgWaitForMultipleObjects+0xe9
97ff9d04 98798590 87a12120 00000001 989aeaa0 win32k!xxxDesktopThread+0x1b6
97ff9d18 9885c4d0 00000004 01bcf874 97ff9d34 win32k!xxxCreateSystemThreads+0x54
97ff9d28 82c8d44a 00000004 01bcf8b4 778d64f4 win32k!NtUserCallNoParam+0x1b
97ff9d28 778d64f4 00000004 01bcf8b4 778d64f4 nt!KiFastCallEntry+0x12a
01bcf8b4 00000000 00000000 00000000 00000000 0x778d64f4


926f6b46 0fb7d2          movzx   edx,dx


SYMBOL_NAME:  atikmdag+2bdb46

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys


FAILURE_BUCKET_ID:  0x8E_BAD_IP_atikmdag+2bdb46

BUCKET_ID:  0x8E_BAD_IP_atikmdag+2bdb46

Followup: MachineOwner
My System SpecsSystem Spec
04 Dec 2010   #3

Windows 7 Professional 32bit

Doing these now. Excellent response, thank you.
My System SpecsSystem Spec


 BSOD randomly in games

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