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Windows 7: BSOD Problems

03 Dec 2010   #1

Windows 7 Ultimate x64
BSOD Problems

I just started getting BSOD today. I haven't made any software or hardware changes.

Im running Windows 7 Ultimate x64 OEM
Hardware is about a year old.

My System SpecsSystem Spec
04 Dec 2010   #2

Windows 7 Ultimate x64

ran memtest86, didnt get any errors. disk check won't run it's giving message that windows can't check disk while it's in use.
My System SpecsSystem Spec
04 Dec 2010   #3

Windows 7 Ultimate x64
BSOD Please Help, Dont view If you can't

i did a system restore and still getting BS. it's giving 0x3b service exception message and a IRQ not less or equal BS

can anyone please help me with this? i see people viewing this post but their not helping.
My System SpecsSystem Spec

04 Dec 2010   #4

Windows 7 Ultimate x64 SP1

Your dmp bugcheck = 0xA, 0x1E, 0x3B → most likely caused by drivers.

Remove Alcohol or Daemon software because they use sptd.sys which is notorious for causing BSOD in windows 7.
Uninstall sptd.sys with this tools --> DuplexSecure - Downloads
Then for alternative software, you may use MagicIso.

Perform system file checker:
Right click Command Prompt → run as admin → sfc /scannow

Also turn on your windows update and go to device manager.
If there is any yellow exclamation, you must install the correct driver for its device.

Update these drivers:
AsIO.sys     Mon Dec 17 01:11:49 2007Asus PCProbe Utility
Lycosa.sys   Fri Jan 18 00:51:42 2008 → Razer Tarantula Keyboard Driver
nvm62x64.sys Fri Oct 17 14:01:06 2008 →    nVidia Ethernet Networking 
nvlddmkm.sys Thu May 14 13:48:07 2009 → nVdia video driver
teamviewervpn.sys Thu Dec 13 01:22:09 2007 → TeamViewerVPN Network Adapter
sptd.sys     Sun Oct 11 13:55:14 2009 → Uninstall it
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 2, 0, fffff8000349a306}

Probably caused by : win32k.sys ( win32k!HmgNextOwned+3f )

Followup: MachineOwner

0: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8000349a306, address which referenced memory

Debugging Details:

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800036b20e0


fffff800`0349a306 488b09          mov     rcx,qword ptr [rcx]




PROCESS_NAME:  wermgr.exe

IRP_ADDRESS:  ffffffffffffff88

TRAP_FRAME:  fffff8800dbaf350 -- (.trap 0xfffff8800dbaf350)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff8800dbaf408 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8000349a306 rsp=fffff8800dbaf4e0 rbp=fffff8800dbaf630
 r8=fffffa800d4a2010  r9=fffff8800dbaf5e0 r10=0000000000000002
r11=fffffa800bcebad0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz ac pe cy
fffff800`0349a306 488b09          mov     rcx,qword ptr [rcx] ds:07ff:00000000`00000000=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80003479b69 to fffff8000347a600

fffff880`0dbaf208 fffff800`03479b69 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`0dbaf210 fffff800`034787e0 : fffffa80`0d53a810 fffffa80`0d53a810 00000000`00000000 fffff8a0`0c09a858 : nt!KiBugCheckDispatch+0x69
fffff880`0dbaf350 fffff800`0349a306 : fffff900`c2158f40 fffff800`035af2dd fffff900`c2158f40 00000000`00000000 : nt!KiPageFault+0x260
fffff880`0dbaf4e0 fffff800`03456fcf : 00000000`00000000 fffff880`0dbafc20 00000000`00000000 fffff8a0`00228a13 : nt!IopCompleteRequest+0xc73
fffff880`0dbaf5b0 fffff800`03457387 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDeliverApc+0x1d7
fffff880`0dbaf630 fffff960`000ddd8b : fffffa80`0775dc90 00000000`00000030 00000000`00000001 fffff900`c2c5e320 : nt!KiApcInterrupt+0xd7
fffff880`0dbaf7c0 fffff960`000dd395 : 00000000`000013ec 00000000`000013ec fffff880`0dbafc00 00000000`ffffffff : win32k!HmgNextOwned+0x3f
fffff880`0dbaf7f0 fffff960`000d4a60 : 00000000`000013ec fffff880`0dbafc00 fffff900`c2c5e320 fffff900`00000000 : win32k!NtGdiCloseProcess+0x85
fffff880`0dbaf850 fffff960`000d41a7 : fffffa80`0a936600 fffff880`0dbafc20 fffff880`0dba0000 fffffa80`0af79010 : win32k!GdiProcessCallout+0x200
fffff880`0dbaf8d0 fffff800`03760881 : fffffa80`0a936660 00000000`00000000 00000000`00000000 fffffa80`07914b60 : win32k!W32pProcessCallout+0x6b
fffff880`0dbaf900 fffff800`037394d1 : 00000000`00000000 fffffa80`07056401 fffffa80`78457300 00000000`00000000 : nt!PspExitThread+0x561
fffff880`0dbaf9c0 fffff800`034570e3 : fffffa80`07ad2510 fffffa80`07ad26c8 fffff880`0dbafa10 fffff800`037966c7 : nt!PsExitSpecialApc+0x1d
fffff880`0dbaf9f0 fffff800`03457520 : 00000000`00248cd0 fffff880`0dbafa70 fffff800`037395dc 00000000`00000001 : nt!KiDeliverApc+0x2eb
fffff880`0dbafa70 fffff800`034798f7 : ffffffff`ffffffff fffff8a0`00000000 00000000`022df0c0 0000007f`00000030 : nt!KiInitiateUserApc+0x70
fffff880`0dbafbb0 00000000`7765008a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x9c
00000000`022df168 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7765008a


fffff960`000ddd8b 740e            je      win32k!HmgNextOwned+0x4f (fffff960`000ddd9b)


SYMBOL_NAME:  win32k!HmgNextOwned+3f

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  win32k.sys


FAILURE_BUCKET_ID:  X64_0xA_win32k!HmgNextOwned+3f

BUCKET_ID:  X64_0xA_win32k!HmgNextOwned+3f

Followup: MachineOwner
My System SpecsSystem Spec
04 Dec 2010   #5

Windows 7 Ultimate x64

i downloaded DuplexSecure - Downloads but when i go to install it a message come up saying that SPTDinst-v175-x64.exe is not a valid win32 app
My System SpecsSystem Spec
04 Dec 2010   #6

Windows 7 Ultimate x64 SP1

Select uninstall not install.
My System SpecsSystem Spec
04 Dec 2010   #7

Windows 7 Ultimate x64

could a bad video card be causing these problems? i am seeing that theres no activaty in my video cards control center, even when a game is running. going to try and update the driver and see if that helps.
My System SpecsSystem Spec
04 Dec 2010   #8

Windows 7 Ultimate x64

just said the hell with it and reinstalled windows. I was getting to many BSOD. will post back if it still happens
My System SpecsSystem Spec

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