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Windows 7: bsod windows 7

07 Dec 2010   #1
gakz

windows 7 64b
 
 
bsod windows 7

Windows 7
64
Original OEM version
Purchased in October 2010
No new install


So far the BSOD has occured when opening Firefox and wordpad. I am working from afghanistan, so internet is slow.

Attachment 121510


My System SpecsSystem Spec
.
07 Dec 2010   #2
Jonathan_King

Windows 7 Professional x64
 
 

Hello,

The only third-party driver mentioned was k11.sys, a Kaspersky driver. Please remove Kaspersky, following these directions: Removal tool for Kaspersky Lab products | Kaspersky Lab United States

Replace it with MSE: http://www.microsoft.com/security_essentials

I also recommend a hard drive test, based on the looks of the first dumps. Here is DataLifeguard Tools: WD Support / Downloads / SATA & SAS / WD Caviar Black

...Summary of the dumps:
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Dec  3 09:53:53.826 2010 (UTC - 5:00)
System Uptime: 0 days 4:12:21.418
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : win32k.sys ( win32k+22304 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0x50_win32k+22304
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Dec  3 00:11:30.824 2010 (UTC - 5:00)
System Uptime: 0 days 0:10:49.400
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : win32k.sys ( win32k+22304 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0x50_win32k+22304
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Dec  2 23:58:59.594 2010 (UTC - 5:00)
System Uptime: 0 days 0:03:09.155
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : win32k.sys ( win32k+193f1 )
BUGCHECK_STR:  0x19_20
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0x19_20_win32k+193f1
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Dec  2 23:54:59.664 2010 (UTC - 5:00)
System Uptime: 0 days 0:03:15.240
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : win32k.sys ( win32k+193f1 )
BUGCHECK_STR:  0x19_20
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0x19_20_win32k+193f1
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Dec  2 08:27:09.132 2010 (UTC - 5:00)
System Uptime: 0 days 0:19:09.319
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : win32k.sys ( win32k+22304 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0x50_win32k+22304
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Dec  2 08:04:28.413 2010 (UTC - 5:00)
System Uptime: 0 days 0:04:29.615
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : win32k.sys ( win32k+193f1 )
BUGCHECK_STR:  0x19_20
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0x19_20_win32k+193f1
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Dec  2 05:55:08.194 2010 (UTC - 5:00)
System Uptime: 0 days 0:01:31.770
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : win32k.sys ( win32k+193f1 )
BUGCHECK_STR:  0x19_20
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0x19_20_win32k+193f1
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Dec  2 05:50:20.084 2010 (UTC - 5:00)
System Uptime: 0 days 0:02:35.676
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : win32k.sys ( win32k+193f1 )
BUGCHECK_STR:  0x19_20
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0x19_20_win32k+193f1
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sun Nov 28 12:39:44.974 2010 (UTC - 5:00)
System Uptime: 0 days 0:27:21.551
*** WARNING: Unable to verify timestamp for kl1.sys
*** ERROR: Module load completed but symbols could not be loaded for kl1.sys
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+a56 )
BUGCHECK_STR:  0x19_3
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x19_3_nt!ExDeferredFreePool+a56
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
08 Dec 2010   #3
gakz

windows 7 64b
 
 

I did both.

Crash still occurs as before. For my physical Drive data LifeGuard says it passed.


Any other thoughts???
My System SpecsSystem Spec
.

08 Dec 2010   #4
Jonathan_King

Windows 7 Professional x64
 
 

The next step is to enable driver verifier: Driver Verifier - Enable and Disable

When Verifier has caused a few BSODs, could you upload a new BSOD report?

https://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
13 Dec 2010   #5
gakz

windows 7 64b
 
 

I was finally able to run the verifier... but the verifier itself did not cause any BSODs. The only way I was able to get some more BSODs was:

Open Firefox
Open a text document
and I believe there was one random BSOD that occured the other day, not during verifier though

Attachment 123083
My System SpecsSystem Spec
13 Dec 2010   #6
Jonathan_King

Windows 7 Professional x64
 
 

As far as network components go, I see some older NIC drivers. Please install the drivers from the links to the right:
Code:
athrx.sys       Mon Dec 14 15:46:53 2009 (4B26A43D) - http://org.downloadcenter.samsung.co..._8.0.0.351.zip
yk62x64.sys     Mon Sep 28 04:19:31 2009 (4AC07193) - http://extranet.marvell.com/drivers/
I don't know what the "Samsung Kernel Driver" is:
Code:
SABI.sys        Thu May 28 02:38:02 2009 (4A1E314A)
I suspect it belongs to either the Samsung Display Manager or the Samsung Network Manager.

Could you do a RAM test?

RAM - Test with Memtest86+

Also, try a system files check.
Quote   Quote: Originally Posted by JK
Open an elevated command prompt and enter sfc /scannow.
...Summary of the dumps:
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Dec 11 13:30:06.120 2010 (UTC - 5:00)
System Uptime: 0 days 1:37:50.680
Probably caused by : win32k.sys ( win32k!sfac_GetLongGlyphIDs+84 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  X64_0x50_win32k!sfac_GetLongGlyphIDs+84
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
14 Dec 2010   #7
gakz

windows 7 64b
 
 

Memmtest86 seemed to produce no errors. System files scan showed no errors/missing files.

I checked firefox, it still causes the BSOD


My System SpecsSystem Spec
14 Dec 2010   #8
gakz

windows 7 64b
 
 

I attempted SeaTools to test my drive. The only drive that shows up is

Seriel: WD-WXF1A60F6370
Model: WDC


Is this my main hard drive? How can I tell? It was the only drive that showed up... it did pass the seatools test
My System SpecsSystem Spec
14 Dec 2010   #9
Jonathan_King

Windows 7 Professional x64
 
 

That seems like the right drive.

Did you install those updated NIC drivers?

Also, how long was driver verifier running before you determined it didn't cause any BSODs?
My System SpecsSystem Spec
14 Dec 2010   #10
gakz

windows 7 64b
 
 

Downloading the NIC drivers... I skipped over that portion.

I ran driver verifier for approximately 4 hours
My System SpecsSystem Spec
Reply

 bsod windows 7




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