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Windows 7: BSOD after returning from sleep (wake up)

07 Dec 2010   #1
onis

WINDOWS 7 ULTIMATE 32 BIT
 
 
BSOD after returning from sleep (wake up)

Hi all,
Gets BSOD all of a sudden when returning from sleep. I use my system as a HTPC, so I rarely restart it (have done so now though). I almost always use sleep (S3, RAM only thing powered).

BSOD said something about msrpc.exe (and one time something like ntfs.sys??)

I'll attached my info. Hope anyone can make something out of it...

Please help!
Thanks!


My System SpecsSystem Spec
.
07 Dec 2010   #2
reventon

Windows 7 x64, Windows XP SP3, Fedora
 
 

Hi,

The culprit in all your BSODs is anyseeTU.SYS

This is the driver for a piece of hardware from this company - :: anysee - Enjoy Pay Channels in Windows Media Center ::

Code:
anyseeTU.SYS Sat Jan 30 17:17:20 2010 (4B63B2D0)
It is relatively up to date, however it is still worth checking for an update - anysee - Enjoy Pay Channels in Windows Media Center

If the update doesn't fix it, the solution is to remove the device, or just not use sleep mode.

Regards,
Reventon

BUGCHECK SUMMARY
Code:

Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Wed Dec  8 04:54:08.122 2010 (GMT+13)
System Uptime: 0 days 1:57:34.682
*** WARNING: Unable to verify timestamp for anyseeTU.SYS
*** ERROR: Module load completed but symbols could not be loaded for anyseeTU.SYS
*** WARNING: Unable to verify timestamp for ks.sys
*** ERROR: Module load completed but symbols could not be loaded for ks.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
PROCESS_NAME:  anysee_TR.exe
Bugcheck code 1000008E
Arguments c0020043 8b54b85a 8ef6750c 00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Wed Dec  8 02:49:24.410 2010 (GMT+13)
System Uptime: 0 days 1:44:39.095
*** WARNING: Unable to verify timestamp for anyseeTU.SYS
*** ERROR: Module load completed but symbols could not be loaded for anyseeTU.SYS
*** WARNING: Unable to verify timestamp for ks.sys
*** ERROR: Module load completed but symbols could not be loaded for ks.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
PROCESS_NAME:  anysee_TR.exe
Bugcheck code 1000008E
Arguments c0020043 8b54785a 9c9ac52c 00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Wed Dec  8 01:04:01.935 2010 (GMT+13)
System Uptime: 0 days 6:23:11.620
*** WARNING: Unable to verify timestamp for anyseeTU.SYS
*** ERROR: Module load completed but symbols could not be loaded for anyseeTU.SYS
*** WARNING: Unable to verify timestamp for ks.sys
*** ERROR: Module load completed but symbols could not be loaded for ks.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xBE
PROCESS_NAME:  anysee_TR.exe
Bugcheck code 000000BE
Arguments 8b55ff8b 035ee121 a3403870 0000000b
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Tue Dec  7 18:39:57.247 2010 (GMT+13)
System Uptime: 0 days 15:12:23.965
*** WARNING: Unable to verify timestamp for anyseeTU.SYS
*** ERROR: Module load completed but symbols could not be loaded for anyseeTU.SYS
*** WARNING: Unable to verify timestamp for ks.sys
*** ERROR: Module load completed but symbols could not be loaded for ks.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  anysee_TR.exe
Bugcheck code 00000050
Arguments 8b55ff8b 00000008 8b55ff8b 00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Tue Dec  7 03:26:26.687 2010 (GMT+13)
System Uptime: 0 days 22:26:42.733
*** WARNING: Unable to verify timestamp for anyseeTU.SYS
*** ERROR: Module load completed but symbols could not be loaded for anyseeTU.SYS
*** WARNING: Unable to verify timestamp for ks.sys
*** ERROR: Module load completed but symbols could not be loaded for ks.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  anysee_TR.exe
Bugcheck code 00000050
Arguments ccc35e29 00000000 8b55ffa2 00000002
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Sun Dec  5 23:34:54.972 2010 (GMT+13)
System Uptime: 0 days 2:45:47.657
*** WARNING: Unable to verify timestamp for anyseeTU.SYS
*** ERROR: Module load completed but symbols could not be loaded for anyseeTU.SYS
*** WARNING: Unable to verify timestamp for ks.sys
*** ERROR: Module load completed but symbols could not be loaded for ks.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xBE
PROCESS_NAME:  anysee_TR.exe
Bugcheck code 000000BE
Arguments 8b55ff8b 035b3121 9cb5488c 0000000b
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Sat Nov 27 00:45:56.097 2010 (GMT+13)
System Uptime: 0 days 12:48:00.782
*** WARNING: Unable to verify timestamp for anyseeTU.SYS
*** ERROR: Module load completed but symbols could not be loaded for anyseeTU.SYS
*** WARNING: Unable to verify timestamp for ks.sys
*** ERROR: Module load completed but symbols could not be loaded for ks.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xBE
PROCESS_NAME:  anysee_TR.exe
Bugcheck code 000000BE
Arguments 8b55ff8b 035cd121 9cd4788c 0000000b
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Sat Nov  6 00:37:22.111 2010 (GMT+13)
System Uptime: 0 days 0:55:31.671
*** WARNING: Unable to verify timestamp for anyseeTU.SYS
*** ERROR: Module load completed but symbols could not be loaded for anyseeTU.SYS
*** WARNING: Unable to verify timestamp for ks.sys
*** ERROR: Module load completed but symbols could not be loaded for ks.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  anysee_TR.exe
Bugcheck code 00000050
Arguments 8b55ff8b 00000008 8b55ff8b 00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Fri Oct  8 16:06:05.169 2010 (GMT+13)
System Uptime: 1 days 5:41:59.222
*** WARNING: Unable to verify timestamp for anyseeTU.SYS
*** ERROR: Module load completed but symbols could not be loaded for anyseeTU.SYS
*** WARNING: Unable to verify timestamp for ks.sys
*** ERROR: Module load completed but symbols could not be loaded for ks.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
PROCESS_NAME:  anysee_TR.exe
Bugcheck code 1000008E
Arguments c0020043 8b54a85a a5237538 00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Wed Sep 29 18:22:04.169 2010 (GMT+13)
System Uptime: 0 days 14:10:25.854
*** WARNING: Unable to verify timestamp for anyseeTU.SYS
*** ERROR: Module load completed but symbols could not be loaded for anyseeTU.SYS
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  anysee_TR.exe
Bugcheck code 00000050
Arguments 8b55ff8b 00000008 8b55ff8b 00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Wed Sep 29 04:10:47.116 2010 (GMT+13)
System Uptime: 1 days 22:26:15.155
*** WARNING: Unable to verify timestamp for anyseeTU.SYS
*** ERROR: Module load completed but symbols could not be loaded for anyseeTU.SYS
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
PROCESS_NAME:  CNO.exe
Bugcheck code 1000008E
Arguments c0000002 82b21668 8dfbb708 00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Debug session time: Thu Sep 23 03:47:26.626 2010 (GMT+13)
System Uptime: 0 days 2:17:27.311
*** WARNING: Unable to verify timestamp for anyseeTU.SYS
*** ERROR: Module load completed but symbols could not be loaded for anyseeTU.SYS
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  anysee_TR.exe
Bugcheck code 00000050
Arguments 8b55ff8b 00000008 8b55ff8b 00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
My System SpecsSystem Spec
09 Dec 2010   #3
onis

WINDOWS 7 ULTIMATE 32 BIT
 
 

Hi

Many thanks for your thorough report! Impressing!

As I use the computer purely as a media center, anysee(watching TV) and its drivers are very crucial for me. And so is the use of sleep (i don't want to wait for the computer to start everytime I want to watch Tv, it resumes now from sleep in 5 secs... A startup 1-2minutes).

The system has been up and running for a couple of months now, forgot to menition that. I think the last thing before the problems was that I installed software for a logitech webcam...

I tried to scan for viruses (with ms security essentials, maybe not enough?) and reinstall the drivers for anysee. No success.
The latest two BSOD's said msrpc.exe and ntfs.sys (strange that there weren't any in the dumps I posted).

sigh... Maybe next step is a "restore" of a previous state.
My System SpecsSystem Spec
.

09 Dec 2010   #4
DeanP

Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
 
 

This isn't a solution... but,
TIP: Don't use Sleep for long periods. I tested 5 PCs, all in sleep mode for several hours. BSOD appears in all 5.
Microsoft mentioned about using Sleep Mode for long periods in Help and Support.

Hibernate is an alternative option.
My System SpecsSystem Spec
09 Dec 2010   #5
onis

WINDOWS 7 ULTIMATE 32 BIT
 
 

Hi!

I use sleep mode for a couple of days, it works for me. I use S3 type as mentioned above where the RAM is the only thing powered (AC, not battery). Thanks for the tip though

I solved my problem (I hope, haven't tested more than a few times). The solution was to disable the software (a service) bundled with the logitech webcam. So "sleep-wakeup"+"logitech helper"+anysee apperently not a good combination.

Must say I'm impressed by the response and eagerness to help me. Sevenforums you got a new fan!

EDIT: Got the BSOD again.. Found out that anysee_TR.exe is indeed unnecessary(I'm using the windows media center built in scheduler instead) ... Shut it down. Hope it helps.

EDIT2: Systems been up for 6 days now (alot of sleep-wake during this time). So solution confirmed ..thanks again!
My System SpecsSystem Spec
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 BSOD after returning from sleep (wake up)




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