New Build - Daily BSODs


  1. Posts : 32
    Windows 7 Home Premium 64-bit
       #1

    New Build - Daily BSODs


    Desperate for help; I've attached the zip file per your BSOD instructions. I also included an ntbtlog.txt that I was able to create in Safe mode today.

    Here is what's happening: I have a new build that crashes daily during Windows startup. I've reinstalled multiple times with the same results. I've changed the hard drive, so it's not a drive problem. I've run Windows repair; tried Safe Mode (usually it crashes before getting into Safe Mode); memory tests, and more.

    Usually, the BSODs flash so fast I can't read them; others are the "Page fault in non-paged area," or "System Volume on disk is corrupt," or "Plug and Play terminated unexpectedly."

    I've gone to my motherboard's web site and updated all the driver files I can find that are newer than those on my motherboard disk. I've tried older and new display drivers.

    The strange thing (to me) is that once I reinstall windows, I'm able to run okay all day with multiple reboots throughout the day. But the next morning, it always crashes with a BSOD while Windows is loading. This makes me wonder if it's a temperature-related thing with a circuit on the motherboard?

    Any help would be appreciated. I'm getting very short on my 30-day return option for the equipment, so if I can't find some solution I may try another motherboard.
      My Computer


  2. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #2

    BSOD caused by nusb3hub.sys, a device driver made by NEC, update the driver
    Downloads: Support & Downloads | NEC

    Code:
    BugCheck FC, {fffff8800337e860, 8000000002de2963, fffff8800337e3a0, 2}
    
    Unable to load image \SystemRoot\system32\DRIVERS\nusb3hub.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nusb3hub.sys
    *** ERROR: Module load completed but symbols could not be loaded for nusb3hub.sys
    Probably caused by : nusb3hub.sys ( nusb3hub+f074 )
      My Computer


  3. Posts : 32
    Windows 7 Home Premium 64-bit
    Thread Starter
       #3

    Thanks very much for your quick reply.
    I think the only NEC product on the build is the motherboard's NEC USB 3.0 controller. The driver for that is one of the ones I updated, so the crashes occured with the old and the newer driver.

    I got the update from the Gigabyte motherboard site; haven't been able to find anything yet at the NEC site you referenced.

    Could it be a motherboard flaw in the USB 3.0 hardware? Any other suggestions?
    Thanks again.
      My Computer


  4. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #4

    rchris said:
    Thanks very much for your quick reply.
    I think the only NEC product on the build is the motherboard's NEC USB 3.0 controller. The driver for that is one of the ones I updated, so the crashes occured with the old and the newer driver.

    I got the update from the Gigabyte motherboard site; haven't been able to find anything yet at the NEC site you referenced.

    Could it be a motherboard flaw in the USB 3.0 hardware? Any other suggestions?
    Thanks again.
    Disable the USB port in device manager and see if you get anymore BSODs
      My Computer


  5. Posts : 32
    Windows 7 Home Premium 64-bit
    Thread Starter
       #5

    yowanvista said:
    rchris said:
    Thanks very much for your quick reply.
    I think the only NEC product on the build is the motherboard's NEC USB 3.0 controller. The driver for that is one of the ones I updated, so the crashes occured with the old and the newer driver.

    I got the update from the Gigabyte motherboard site; haven't been able to find anything yet at the NEC site you referenced.

    Could it be a motherboard flaw in the USB 3.0 hardware? Any other suggestions?
    Thanks again.
    Disable the USB port in device manager and see if you get anymore BSODs
    Okay, done. I won't really know if it's helping until tomorrow because as I said above, I can reboot all day with no problems--then BSODs the next morning until a reinstall or sometime I'm able to get in after playing around with Safe Mode and/or Win Repairs.

    Any thoughts on the bootlog I sent (ntbtlog.txt)? It showed all kinds of drivers not loading after classpnp.sys.

    Thanks.
      My Computer


  6. Posts : 32
    Windows 7 Home Premium 64-bit
    Thread Starter
       #6

    Okay, a new day and the new build crashed again. I had disabled the USB 3.0 controller as you suggested. It is the "Renesas" component you'll see in the performance monitor report (but was built for NEC, I learned).

    Hopefully the attached dump might give a clue or two. I still don't have a theory on why I can reboot all day, but it still crashes first time every morning. Any thoughts?

    This is a new build, retail Windows 7 64-bit;
    Gigabyte GA-X58A-UD3R mobo
    OCZ memory (6 Gig)
    Cooler Master 850watt power supply
    OCZ SSD system drive (have also used a WD HD as the system drive with same results).

    I think I need to start returning some of these components while still in my 30-day window. Any suggestions on the priority/probability I should follow?

    Thanks for any tips; appreciate your help.
      My Computer


 

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