BSOD Windows 7 32-bit - Please help me

liubang · 08 Dec 2010

Dear all,

I have attached the minidump file as Jonathan_King have taught me how through his forum. Is there any way anyone can help me get through this BSOD? Thanks so much for the help.

I have been facing crashes when:
1. Accessing Ebay
2. Accessing Bank accounts

I found that when I enter account sign ins where it has to go through secured platforms, my computer automatically crashes and has definitely caused a lot of inconvenience as I cannot access these important websites.

Thanks again for the help

zigzag3143 · 08 Dec 2010

liubang said:

Dear all,

I have attached the minidump file as Jonathan_King have taught me how through his forum. Is there any way anyone can help me get through this BSOD? Thanks so much for the help.

I have been facing crashes when:
1. Accessing Ebay
2. Accessing Bank accounts

I found that when I enter account sign ins where it has to go through secured platforms, my computer automatically crashes and has definitely caused a lot of inconvenience as I cannot access these important websites.

Thanks again for the help

This crash was caused by hardware

Your .dmp file shows a stop error of 0x124 which is a general hardware error .. A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint. Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress. You can read more on this error and what to try here... Stop 0x124 - what it means and what to try Stop 0x124 - what it means and what to try

Thanks

Ken

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\120810-23758-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: C:\symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02803000 PsLoadedModuleList = 0xfffff800`02a40e50
Debug session time: Wed Dec  8 16:46:34.884 2010 (GMT-5)
System Uptime: 0 days 0:00:14.835
Loading Kernel Symbols
..................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8003d88678, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8003d88678, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`031876f0 fffff800`02abda89 : fffffa80`03d88650 fffffa80`024f6680 00000000`00000009 00000000`00000001 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`03187c10 fffff800`0299f667 : fffffa80`03d88650 fffff800`02a185f8 fffffa80`024f6680 00000002`00000005 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`03187c40 fffff800`02907c45 : fffff800`02a7a360 fffffa80`03cd7168 fffffa80`03cd7160 fffffa80`024f6680 : nt!WheapProcessWorkQueueItem+0x57
fffff880`03187c80 fffff800`02880961 : fffff880`00dc6e00 fffff800`02907c20 fffffa80`024f6680 9067d3df`412c6d70 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`03187cb0 fffff800`02b17c06 : 836020ef`68fdad2d fffffa80`024f6680 00000000`00000080 fffffa80`024e5990 : nt!ExpWorkerThread+0x111
fffff880`03187d40 fffff800`02851c26 : fffff880`02f63180 fffffa80`024f6680 fffff880`02f6dfc0 26278e69`6dbd04ac : nt!PspSystemThreadStartup+0x5a
fffff880`03187d80 00000000`00000000 : fffff880`03188000 fffff880`03182000 fffff880`037b1540 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

Followup: MachineOwner
---------

liubang · 09 Dec 2010

Thanks Ken =) I guess I have to try those things and pray that my computer doesn't suffer from any fundamental problems with my hardware... Really appreciate your help =)

-Liu-