Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD (Again)

10 Dec 2010   #11
alderosa

 

Sorry, I didn't mean to offend, I just had read about something else that might be the cause and wanted some advice. I'll definitely by removing these drivers too.


My System SpecsSystem Spec
.
10 Dec 2010   #12
CarlTR6

Windows 7 Ultimate 32 bit
 
 

No offense taken at all. I just wanted to explain why we do things the way we do in the troubleshooting process.
My System SpecsSystem Spec
10 Dec 2010   #13
alderosa

 

I'll let you know when I've made the changes. The problem is the BSODs are random so it might be a while before I know if it's solved the issue.
My System SpecsSystem Spec
.

10 Dec 2010   #14
alderosa

 

Just had another BSOD. I think it's the graphics drivers. I found a program called BlueScreenView and looked at some stuff. Seems the drivers below were the cause. Am I correct in thinking that they are graphics related? They're the same as some of the earlier ones in the other dump files I posted previously.

Drivers that caused problem according to BlueScreenView;
atikmpag.sys+6f94
dxgkrnl.sys+5cef8
dxgmms1.sys+ff07

I've attached a new set of files, this has all my dump files so far. The latest crash (that I just had) is the one occurring on 12/10/2010. Note that I was just about to remove the driver you told me to remove before when it crashed.
My System SpecsSystem Spec
10 Dec 2010   #15
alderosa

 

Ok guys, sptd.sys is gone. As is my old BIOS. I have updated to version F7 and changed some of the RAM settings too. I have heard that the ADATA gaming series RAM I have is particularly power hungry so upped the voltage and reduced the timings to mobo recommended 9-9-9-24. We'll see how it goes...
My System SpecsSystem Spec
10 Dec 2010   #16
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Thank you very much for the update on what you have done so far. Good job.

Quote   Quote: Originally Posted by alderosa View Post
Just had another BSOD. I think it's the graphics drivers. I found a program called BlueScreenView and looked at some stuff. Seems the drivers below were the cause. Am I correct in thinking that they are graphics related? They're the same as some of the earlier ones in the other dump files I posted previously.

Drivers that caused problem according to BlueScreenView;
atikmpag.sys+6f94
dxgkrnl.sys+5cef8
dxgmms1.sys+ff07

I've attached a new set of files, this has all my dump files so far. The latest crash (that I just had) is the one occurring on 12/10/2010. Note that I was just about to remove the driver you told me to remove before when it crashed.
atikmpag.sys - ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)Global Provider of Innovative Graphics, Processors and Media Solutions | AMD. This is a video driver.

dxgkrnl.sys - A Windows system Direct X driver and very unlikely to cause a crash.

dxgmms1.sys - A Windows system Direct X driver and very unlikely to cause a crash.

CCC is known to cause problems on some systems. I also suggest you check the temps of your video card. Overheating can also cause BSOD's. Other drivers can cause conflicts the interfere with the video system.

You actually have three dumps dated 12/10/10. All are different error codes and all blame different drivers. One of them is a VIDEO_TDR_FAILURE error. However, since you updated your BIOS, uninstalled sptd.sys and changed RAM settings, these dumps files are moot.
Quote   Quote: Originally Posted by alderosa View Post
Ok guys, sptd.sys is gone. As is my old BIOS. I have updated to version F7 and changed some of the RAM settings too. I have heard that the ADATA gaming series RAM I have is particularly power hungry so upped the voltage and reduced the timings to mobo recommended 9-9-9-24. We'll see how it goes...
I hope your news will be good. Keep us posted. If you get another BSOD, upload it, and we will tackle it again.
My System SpecsSystem Spec
10 Dec 2010   #17
alderosa

 

Thanks for taking a look at the files for me Carl. I had already looked at the video card drivers and replaced them (without the extra fluff like the CCC) yesterday I think? Ken found these to be a problem in one of the earlier dump files he examined. Does this mean the issue might be a problem elsewhere if I've already tried to sort this out before?

I've been meaning to update my BIOS for a while, I didn't realise it would render the files I have previously uploaded obsolete though. Sorry about this . If the past few days are anything to go by, I should get a BSOD either later tonight or tomorrow if something's still wrong. I'll keep you posted!
My System SpecsSystem Spec
10 Dec 2010   #18
CarlTR6

Windows 7 Ultimate 32 bit
 
 

You are welcome and thank you for the update. As far as that dump goes, we will just have to see how your system does.

There is certainly nothing to be sorry about; you updated your system and that is a good thing. It does change the hardware aspect and makes the previous dumps obsolete or at least partially obsolete - just like if you installed a new video card or uninstalled an obsolete program. I hope you do not get a BSOD later tonight. I hope you have solved your problem. But if you do get one, upload the dump and we will be here to look at it.
My System SpecsSystem Spec
10 Dec 2010   #19
alderosa

 

Thanks Carl. I'll let you know how I get on. Your help is much appreciated. Fingers crossed!
My System SpecsSystem Spec
11 Dec 2010   #20
alderosa

 

So i had another BSOD on my first reboot this morning. I had to revert to an earlier system restore point in order to get through the start up. I made sure to remove the files you suggested though (like the sptd.sys again) when I finally got back into windows. It said some stuff about startup registry needing repair and tried to check the disk for errors before loading the OS. I've attached the dump file.
My System SpecsSystem Spec
Reply

 BSOD (Again)




Thread Tools



Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 14:40.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App