W7 Home Premium x64: AppCrash + BSOD

islandboy · 10 Dec 2010

I've got two computers I use regularly at home, both with W7 x64, and just recently picked up an MSI A6200-461US laptop. It came preloaded with W7 and I had problems with appcrash messages so I did a clean W7 install from a retail disc and updated whatever drivers I could manually. I also updated the BIOS to the latest available.

I want to preface this by saying that this is my second laptop. The first one had constant BSODs, to the point where it was crashing upon first bootup after reformatting it, so I exchanged it. This second one has only had one BSOD in about 1.5 weeks but several appcrash errors. I'm out of the store's return period so I hope this isn't a hardware problem. My girlfriend picked up the same laptop as me and has not had any problems, but we also have different drivers and software installed, and she's running the original BIOS.

- W7 Home Premium x64 (clean install from retail disc, 4-5 days old?)
- Hardware is 1.5 weeks old
- One BSOD in 1.5 weeks, multiple appcrash errors on original W7 install as well as second W7 install

I actually had an appcrash in IE8 trying to activate my forum account. Before that it was when I opened CCleaner. Before that it was Adobe Reader X. I uninstalled AVG Free 2011 and replaced it with MSE (which I see is recommended).

Thank you in advance for any help. I'm pretty good with computers but this is driving me crazy. My desktop and other laptop have been running W7 for over a year with zero BSODs. I find it hard to believe I got a second faulty laptop, but hey, stranger things have happened.

EDIT: I've run memtest86+ without any errors (I don't know how many passes, but I left it for two hours and it said "pass 100%" at the top right) and I did Prime95 for an hour while I watched video and surfed the internet. My CPU usage stayed at 100% and my system was still very usable, I was actually pretty impressed. No BSOD and no appcrash errors while I did this.

CarlTR6 · 10 Dec 2010

Hi, islandboy, and welcome to the forum. Your dump blames a Windows system core file, which is very unlikely to be the real cause.

Error code 34, CACHE_MANAGER. Usual causes: Insufficient physical memory, Indexing, Device driver.

Are you running two antivirus programs? If so, this can easily cause conflicts and memory corruption. I suggest that you uninstall AVG using this removal tool: Tool (64 bit). If you have Identity Protection installed, use this tool to remove it: Tool. AVG is a known cause of BSOD's on some Win 7 systems. You already have MSE installed and running which is good. Make sure Windows Firewall is turned on.

Update the following driver from the link provided.

RTKVHD64.sys Thu Jul 02 05:42:36 2009 - Realtek HD Audio Codec Driver Realtek.

Follow the above suggestions, reboot and let's see how your system does. Please update us and let us know. If you get another BSOD, upload it and we will go from there.

Code:

Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02c1a000 PsLoadedModuleList = 0xfffff800`02e57e50
Debug session time: Wed Dec  8 09:07:04.245 2010 (GMT-5)
System Uptime: 0 days 11:35:34.822
Loading Kernel Symbols
...............................................................
................................................................
................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 34, {55f, ffffffffc0000420, 0, 0}

Probably caused by : ntkrnlmp.exe ( nt!CcGetVirtualAddress+35d )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CACHE_MANAGER (34)
    See the comment for FAT_FILE_SYSTEM (0x23)
Arguments:
Arg1: 000000000000055f
Arg2: ffffffffc0000420
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------


EXCEPTION_RECORD:  ffffffffc0000420 -- (.exr 0xffffffffc0000420)
Cannot read Exception record @ ffffffffc0000420

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x34

PROCESS_NAME:  explorer.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002ca944d to fffff80002c8a740

STACK_TEXT:  
fffff880`02e38658 fffff800`02ca944d : 00000000`00000034 00000000`0000055f ffffffff`c0000420 00000000`00000000 : nt!KeBugCheckEx
fffff880`02e38660 fffff800`02fa7922 : 00001000`00540000 00001000`0056cf34 fffff880`02e38730 fffff880`02e387c0 : nt!CcGetVirtualAddress+0x35d
fffff880`02e386f0 fffff880`012b6c48 : fffff880`00000000 00000000`00000005 fffffa80`05ab3900 fffffa80`00004001 : nt!CcCopyRead+0x132
fffff880`02e387b0 fffff880`010a00c8 : fffffa80`04161070 fffffa80`05ab3898 fffff880`02e38a10 fffffa80`04161001 : Ntfs!NtfsCopyReadA+0x1a8
fffff880`02e38980 fffff880`010a3c2a : fffff880`02e38a50 00000000`0a728803 00000000`0a728800 fffffa80`04161000 : fltmgr!FltpPerformFastIoCall+0x88
fffff880`02e389e0 fffff880`010c15f0 : fffffa80`04161070 00000000`00000000 fffff880`02e38b40 00000000`00004000 : fltmgr!FltpPassThroughFastIo+0xda
fffff880`02e38a20 fffff800`02fa8289 : fffffa80`04161070 fffffa80`00000001 fffffa80`0355f360 fffffa80`04161070 : fltmgr!FltpFastIoRead+0x1d0
fffff880`02e38ac0 fffff800`02c89993 : 00000000`000003b4 00000000`00000000 00000000`00000000 00000000`00000000 : nt!NtReadFile+0x417
fffff880`02e38bb0 00000000`77caff1a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`03e7e038 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x77caff1a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!CcGetVirtualAddress+35d
fffff800`02ca944d cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!CcGetVirtualAddress+35d

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9

FAILURE_BUCKET_ID:  X64_0x34_nt!CcGetVirtualAddress+35d

BUCKET_ID:  X64_0x34_nt!CcGetVirtualAddress+35d

Followup: MachineOwner
---------

0: kd> lmtsmn
start             end                 module name
fffff880`00f29000 fffff880`00f80000   ACPI     ACPI.sys     Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`02ce8000 fffff880`02d72000   afd      afd.sys      Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`03b8d000 fffff880`03ba3000   AgileVpn AgileVpn.sys Mon Jul 13 20:10:24 2009 (4A5BCCF0)
fffff880`00df0000 fffff880`00dfb000   amdxata  amdxata.sys  Tue May 19 13:56:59 2009 (4A12F2EB)
fffff880`06e71000 fffff880`06e7c000   asyncmac asyncmac.sys Mon Jul 13 20:10:13 2009 (4A5BCCE5)
fffff880`00cda000 fffff880`00ce3000   atapi    atapi.sys    Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00dab000 fffff880`00dd5000   ataport  ataport.SYS  Mon Jul 13 19:19:52 2009 (4A5BC118)
fffff960`008a0000 fffff960`00901000   ATMFD    ATMFD.DLL    Thu May 27 00:11:31 2010 (4BFDF0F3)
fffff880`01912000 fffff880`0191c000   AVGIDSEH AVGIDSEH.Sys Mon Sep 13 18:46:38 2010 (4C8EA9CE)
fffff880`03a28000 fffff880`03a77000   avgldx64 avgldx64.sys Mon Sep 06 20:49:29 2010 (4C858C19)
fffff880`0197e000 fffff880`0198d000   avgmfx64 avgmfx64.sys Mon Sep 06 20:49:14 2010 (4C858C0A)
fffff880`01908000 fffff880`01912000   avgrkx64 avgrkx64.sys Mon Sep 06 20:49:37 2010 (4C858C21)
fffff880`00ff1000 fffff880`00ffd000   BATTC    BATTC.SYS    Mon Jul 13 19:31:01 2009 (4A5BC3B5)
fffff880`01996000 fffff880`0199d000   Beep     Beep.SYS     Mon Jul 13 20:00:13 2009 (4A5BCA8D)
fffff880`01847000 fffff880`01858000   blbdrive blbdrive.sys Mon Jul 13 19:35:59 2009 (4A5BC4DF)
fffff880`024c8000 fffff880`024e6000   bowser   bowser.sys   Mon Jul 13 19:23:50 2009 (4A5BC206)
fffff960`00680000 fffff960`006a7000   cdd      cdd.dll      Wed May 19 15:48:26 2010 (4BF4408A)
fffff880`01954000 fffff880`0197e000   cdrom    cdrom.sys    Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00c00000 fffff880`00cc0000   CI       CI.dll       Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`018d8000 fffff880`01908000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00d4d000 fffff880`00dab000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`03c20000 fffff880`03c24500   CmBatt   CmBatt.sys   Mon Jul 13 19:31:03 2009 (4A5BC3B7)
fffff880`0115d000 fffff880`011d0000   cng      cng.sys      Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`00fe8000 fffff880`00ff1000   compbatt compbatt.sys Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`03b7d000 fffff880`03b8d000   CompositeBus CompositeBus.sys Mon Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`05e28000 fffff880`05e36000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`02c77000 fffff880`02c95000   dfsc     dfsc.sys     Mon Jul 13 19:23:44 2009 (4A5BC200)
fffff880`02c68000 fffff880`02c77000   discache discache.sys Mon Jul 13 19:37:18 2009 (4A5BC52E)
fffff880`018c2000 fffff880`018d8000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`05e00000 fffff880`05e22000   drmk     drmk.sys     Mon Jul 13 21:01:25 2009 (4A5BD8E5)
fffff880`04355000 fffff880`04361000   dump_dumpata dump_dumpata.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`0436c000 fffff880`0437f000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`04361000 fffff880`0436c000   dump_msahci dump_msahci.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`0437f000 fffff880`0438b000   Dxapi    Dxapi.sys    Mon Jul 13 19:38:28 2009 (4A5BC574)
fffff880`04800000 fffff880`048f4000   dxgkrnl  dxgkrnl.sys  Thu Oct 01 21:00:14 2009 (4AC5509E)
fffff880`05319000 fffff880`0535f000   dxgmms1  dxgmms1.sys  Mon Jul 13 19:38:32 2009 (4A5BC578)
fffff880`010eb000 fffff880`010ff000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`0109f000 fffff880`010eb000   fltmgr   fltmgr.sys   Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`013e9000 fffff880`013f3000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`01888000 fffff880`018c2000   fvevol   fvevol.sys   Mon Jul 13 19:22:15 2009 (4A5BC1A7)
fffff880`015a5000 fffff880`015ef000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff880`053ea000 fffff880`053f7000   GEARAspiWDM GEARAspiWDM.sys Mon May 18 08:17:04 2009 (4A1151C0)
fffff800`031f6000 fffff800`0323f000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`053c6000 fffff880`053ea000   HDAudBus HDAudBus.sys Mon Jul 13 20:06:13 2009 (4A5BCBF5)
fffff880`02400000 fffff880`024c8000   HTTP     HTTP.sys     Mon Jul 13 19:22:16 2009 (4A5BC1A8)
fffff880`0149d000 fffff880`014a6000   hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff880`03dd5000 fffff880`03df3000   i8042prt i8042prt.sys Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`048f8000 fffff880`053189a0   igdkmd64 igdkmd64.sys Sat Oct 16 01:28:37 2010 (4CB93805)
fffff880`03b40000 fffff880`03b66d00   Impcd    Impcd.sys    Fri Feb 26 18:32:11 2010 (4B8859FB)
fffff880`04302000 fffff880`04355000   IntcDAud IntcDAud.sys Tue Aug 31 09:07:05 2010 (4C7CFE79)
fffff880`03b67000 fffff880`03b7d000   intelppm intelppm.sys Mon Jul 13 19:19:25 2009 (4A5BC0FD)
fffff880`03c00000 fffff880`03c0f000   kbdclass kbdclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff800`00bc8000 fffff800`00bd2000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff880`04201000 fffff880`04244000   ks       ks.sys       Mon Jul 13 20:00:31 2009 (4A5BCA9F)
fffff880`013be000 fffff880`013d8000   ksecdd   ksecdd.sys   Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`01460000 fffff880`0148b000   ksecpkg  ksecpkg.sys  Fri Dec 11 01:03:32 2009 (4B21E0B4)
fffff880`05e22000 fffff880`05e27200   ksthunk  ksthunk.sys  Mon Jul 13 20:00:19 2009 (4A5BCA93)
fffff880`043dd000 fffff880`043f2000   lltdio   lltdio.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`04399000 fffff880`043bc000   luafv    luafv.sys    Mon Jul 13 19:26:13 2009 (4A5BC295)
fffff880`00cf5000 fffff880`00d39000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Mon Jul 13 21:29:10 2009 (4A5BDF66)
fffff880`0438b000 fffff880`04399000   monitor  monitor.sys  Mon Jul 13 19:38:52 2009 (4A5BC58C)
fffff880`03c11000 fffff880`03c20000   mouclass mouclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`00cc0000 fffff880`00cda000   mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`02579000 fffff880`02591000   mpsdrv   mpsdrv.sys   Mon Jul 13 20:08:25 2009 (4A5BCC79)
fffff880`02591000 fffff880`025be000   mrxsmb   mrxsmb.sys   Sat Feb 27 02:52:19 2010 (4B88CF33)
fffff880`02a50000 fffff880`02a9e000   mrxsmb10 mrxsmb10.sys Sat Feb 27 02:52:28 2010 (4B88CF3C)
fffff880`02a9e000 fffff880`02ac1000   mrxsmb20 mrxsmb20.sys Sat Feb 27 02:52:26 2010 (4B88CF3A)
fffff880`00dd5000 fffff880`00de0000   msahci   msahci.sys   Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`01800000 fffff880`0180b000   Msfs     Msfs.SYS     Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00f89000 fffff880`00f93000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`010ff000 fffff880`0115d000   msrpc    msrpc.sys    Mon Jul 13 19:21:32 2009 (4A5BC17C)
fffff880`02c5d000 fffff880`02c68000   mssmbios mssmbios.sys Mon Jul 13 19:31:10 2009 (4A5BC3BE)
fffff880`0148b000 fffff880`0149d000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`014b3000 fffff880`015a5000   ndis     ndis.sys     Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`03bc7000 fffff880`03bd3000   ndistapi ndistapi.sys Mon Jul 13 20:10:00 2009 (4A5BCCD8)
fffff880`0254e000 fffff880`02561000   ndisuio  ndisuio.sys  Mon Jul 13 20:09:25 2009 (4A5BCCB5)
fffff880`01858000 fffff880`01887000   ndiswan  ndiswan.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`042b0000 fffff880`042c5000   NDProxy  NDProxy.SYS  Mon Jul 13 20:10:05 2009 (4A5BCCDD)
fffff880`02db7000 fffff880`02dc6000   netbios  netbios.sys  Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff880`02ca3000 fffff880`02ce8000   netbt    netbt.sys    Mon Jul 13 19:21:28 2009 (4A5BC178)
fffff880`01400000 fffff880`01460000   NETIO    NETIO.SYS    Mon Jul 13 19:21:46 2009 (4A5BC18A)
fffff880`0180b000 fffff880`0181c000   Npfs     Npfs.SYS     Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`02c51000 fffff880`02c5d000   nsiproxy nsiproxy.sys Mon Jul 13 19:21:02 2009 (4A5BC15E)
fffff800`02c1a000 fffff800`031f6000   nt       ntkrnlmp.exe Sat Jun 19 00:16:41 2010 (4C1C44A9)
fffff880`0121b000 fffff880`013be000   Ntfs     Ntfs.sys     Mon Jul 13 19:20:47 2009 (4A5BC14F)
fffff880`0198d000 fffff880`01996000   Null     Null.SYS     Mon Jul 13 19:19:37 2009 (4A5BC109)
fffff880`024fb000 fffff880`0254e000   nwifi    nwifi.sys    Mon Jul 13 20:07:23 2009 (4A5BCC3B)
fffff880`02d7b000 fffff880`02da1000   pacer    pacer.sys    Mon Jul 13 20:09:41 2009 (4A5BCCC5)
fffff880`00fd3000 fffff880`00fe8000   partmgr  partmgr.sys  Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00f93000 fffff880`00fc6000   pci      pci.sys      Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`00de0000 fffff880`00df0000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`013d8000 fffff880`013e9000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`02ac1000 fffff880`02b67000   peauth   peauth.sys   Mon Jul 13 21:01:19 2009 (4A5BD8DF)
fffff880`042c5000 fffff880`04302000   portcls  portcls.sys  Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`00d39000 fffff880`00d4d000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`03ba3000 fffff880`03bc7000   rasl2tp  rasl2tp.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`03bd3000 fffff880`03bee000   raspppoe raspppoe.sys Mon Jul 13 20:10:17 2009 (4A5BCCE9)
fffff880`03a00000 fffff880`03a21000   raspptp  raspptp.sys  Mon Jul 13 20:10:18 2009 (4A5BCCEA)
fffff880`01200000 fffff880`0121a000   rassstp  rassstp.sys  Mon Jul 13 20:10:25 2009 (4A5BCCF1)
fffff880`02c00000 fffff880`02c51000   rdbss    rdbss.sys    Mon Jul 13 19:24:09 2009 (4A5BC219)
fffff880`019e0000 fffff880`019e9000   RDPCDD   RDPCDD.sys   Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`019e9000 fffff880`019f2000   rdpencdd rdpencdd.sys Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`019f2000 fffff880`019fb000   rdprefmp rdprefmp.sys Mon Jul 13 20:16:35 2009 (4A5BCE63)
fffff880`0104c000 fffff880`01086000   rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`02561000 fffff880`02579000   rspndr   rspndr.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`03c26000 fffff880`03dd5000   RT2860   RT2860.sys   Mon Jun 28 02:50:23 2010 (4C28462F)
fffff880`03a9d000 fffff880`03af3000   Rt64win7 Rt64win7.sys Wed Jun 23 05:10:45 2010 (4C21CF95)
fffff880`05e3b000 fffff880`05ff6380   RTKVHD64 RTKVHD64.sys Thu Jul 02 05:42:36 2009 (4A4C810C)
fffff880`02b67000 fffff880`02b72000   secdrv   secdrv.SYS   Wed Sep 13 09:18:38 2006 (4508052E)
fffff880`015ef000 fffff880`015f7000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`06f1f000 fffff880`06fb5000   srv      srv.sys      Thu Aug 26 23:38:00 2010 (4C773318)
fffff880`06eb8000 fffff880`06f1f000   srv2     srv2.sys     Thu Aug 26 23:37:46 2010 (4C77330A)
fffff880`02b72000 fffff880`02b9f000   srvnet   srvnet.sys   Thu Aug 26 23:37:24 2010 (4C7732F4)
fffff880`03dfc000 fffff880`03dfd480   swenum   swenum.sys   Mon Jul 13 20:00:18 2009 (4A5BCA92)
fffff880`03af3000 fffff880`03b40000   SynTP    SynTP.sys    Thu Aug 27 22:00:37 2009 (4A973A45)
fffff880`01603000 fffff880`01800000   tcpip    tcpip.sys    Sun Jun 13 23:39:04 2010 (4C15A458)
fffff880`02b9f000 fffff880`02bb1000   tcpipreg tcpipreg.sys Mon Jul 13 20:09:49 2009 (4A5BCCCD)
fffff880`0183a000 fffff880`01847000   TDI      TDI.SYS      Mon Jul 13 19:21:18 2009 (4A5BC16E)
fffff880`0181c000 fffff880`0183a000   tdx      tdx.sys      Mon Jul 13 19:21:15 2009 (4A5BC16B)
fffff880`02de1000 fffff880`02df5000   termdd   termdd.sys   Mon Jul 13 20:16:36 2009 (4A5BCE64)
fffff960`005b0000 fffff960`005ba000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff880`03a77000 fffff880`03a9d000   tunnel   tunnel.sys   Mon Jul 13 20:09:37 2009 (4A5BCCC1)
fffff880`04244000 fffff880`04256000   umbus    umbus.sys    Mon Jul 13 20:06:56 2009 (4A5BCC20)
fffff880`03c0f000 fffff880`03c10f00   USBD     USBD.SYS     Mon Jul 13 20:06:23 2009 (4A5BCBFF)
fffff880`0535f000 fffff880`05370000   usbehci  usbehci.sys  Mon Jul 13 20:06:30 2009 (4A5BCC06)
fffff880`04256000 fffff880`042b0000   usbhub   usbhub.sys   Mon Jul 13 20:07:09 2009 (4A5BCC2D)
fffff880`05370000 fffff880`053c6000   USBPORT  USBPORT.SYS  Mon Jul 13 20:06:31 2009 (4A5BCC07)
fffff880`06e7c000 fffff880`06e97000   USBSTOR  USBSTOR.SYS  Mon Jul 13 20:06:34 2009 (4A5BCC0A)
fffff880`00fc6000 fffff880`00fd3000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`0199d000 fffff880`019ab000   vga      vga.sys      Mon Jul 13 19:38:47 2009 (4A5BC587)
fffff880`019ab000 fffff880`019d0000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:38:51 2009 (4A5BC58B)
fffff880`00e00000 fffff880`00e15000   volmgr   volmgr.sys   Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00e15000 fffff880`00e71000   volmgrx  volmgrx.sys  Mon Jul 13 19:20:33 2009 (4A5BC141)
fffff880`01000000 fffff880`0104c000   volsnap  volsnap.sys  Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`02da1000 fffff880`02db7000   vwififlt vwififlt.sys Mon Jul 13 20:07:22 2009 (4A5BCC3A)
fffff880`02dc6000 fffff880`02de1000   wanarp   wanarp.sys   Mon Jul 13 20:10:21 2009 (4A5BCCED)
fffff880`019d0000 fffff880`019e0000   watchdog watchdog.sys Mon Jul 13 19:37:35 2009 (4A5BC53F)
fffff880`00e76000 fffff880`00f1a000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00f1a000 fffff880`00f29000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`02d72000 fffff880`02d7b000   wfplwf   wfplwf.sys   Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff960`00090000 fffff960`0039f000   win32k   win32k.sys   Tue Aug 31 22:58:04 2010 (4C7DC13C)
fffff880`03df3000 fffff880`03dfc000   wmiacpi  wmiacpi.sys  Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`00f80000 fffff880`00f89000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`043bc000 fffff880`043dd000   WudfPf   WudfPf.sys   Mon Jul 13 20:05:37 2009 (4A5BCBD1)

Unloaded modules:
fffff880`06e00000 fffff880`06e71000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0191c000 fffff880`0192a000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0192a000 fffff880`01936000   dump_pciidex
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`01936000 fffff880`01941000   dump_msahci.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`01941000 fffff880`01954000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000

islandboy · 10 Dec 2010

That dump file was from before I uninstalled AVG and installed MSE, so I was only ever running one AV at a time. Thanks for the tip on the Realtek driver AND a direct link to it! I downloaded it (all 70MB+ of it, seems kind of big) and installed it. We'll see how my computer goes from now on. The only thing I've noticed is that the UAC pop up comes up much faster than before. Before W7 would pause for a second with a black screen, then show the window.. Now it opens up immediately. That's how it should be because the machine is pretty fast and there's hardly any junk installed.

I will definitely keep this thread updated as I use my laptop over the weekend. Thanks again!!

CarlTR6 · 11 Dec 2010

Good news! I hope your problem is solved. Looking forward to another good report.

islandboy · 12 Dec 2010

Bummer.. Random appcrash and BSOD again. The good news is, my first defective laptop along with my current one both have ASint DDR3 RAM, compared to my girlfriend's identical MSI which has Nanya, which is running perfectly fine. So, I ordered another 4GB of RAM (Kingston dual-channel kit) from Amazon and will see how it goes but I'm pretty sure that should fix the problem. I'll definitely report back.

Thanks again! My new memory should be here around Friday; I'm crossing my fingers this will solve the problem :). I decided not to RMA my laptop because then I'd have to ship it back to MSI on my dime -- too bad I didn't notice this before my 14 day return period. Remind me never to buy anything tech from Office Depot! I get 45 days to return with Best Buy, not a 14 day exchange-only policy like Office Depot..

CarlTR6 · 12 Dec 2010

Sorry you missed out on the free return. Let us know how the new RAM does. RAM seem to be a finicky thing.

islandboy · 23 Dec 2010

Problem solved! I received my RAM last week and my laptop has been flawless. Actually, it's been flawless since I removed one stick of the original RAM - one stick threw a BSOD on first bootup with just itself, the second one ran just fine. I'm actually surprised how well W7 ran with just 2GB of RAM while I waited for my 4GB kit from Amazon.

Thanks for all the help! In the end, it was just defective RAM. I felt much more confident in my initial diagnosis thanks to the help of the forums :)

CarlTR6 · 23 Dec 2010

Thank you for reporting back and updating us with such good news. Good job. Updating the video driver seems to have helped smooth your system out also. You are very welcome for the help. Happy computing. :)