Help reading dump file


  1. Posts : 2
    Windows 7 Home Premium 64bit
       #1

    Help reading dump file


    My computer crashed overnight and I have a dmp file. I cannot read it -- and I am not PC savvy enough to work it out with the SDK program, although I did try. The file is attached, zipped. Thank you for any insights!
      My Computer


  2. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #2

    Dump file blames Broadcom NetLink Gigabit Ethernet device
    Update the driver
    Broadcom.com - Ethernet NIC Driver Downloads

    Code:
    ugCheck 9F, {3, fffffa8006193060, fffff80000b9c518, fffffa8008d66be0}
    
    *** WARNING: Unable to verify timestamp for k57nd60a.sys
    *** ERROR: Module load completed but symbols could not be loaded for k57nd60a.sys
    Probably caused by : k57nd60a.sys
      My Computer


  3. Posts : 2
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Thank you for the quick reponse. In Device Manager, I ran "Update driver" for the Broadcom Netlink Gigabit Ethernet and received the response "Windows has determined the driver software for your device is up to date."

    Looking at properties, the controller device ID is DEV 1691, which oddly doesn't show up on Broadcom's list on their site -- it skips from 1690 to 1692.
      My Computer


 

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