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Windows 7: why am i getting bsods on my new dell?

12 Dec 2010   #21
DustSailor

Microsoft Windows 8.1 Pro 64-bit
 
 

Try this. Type System Information into your search bar. Click it, then Click Components, then Problem Devices. See if there is anything in there. Those may need to have updates on them, but make sure when u search for updates that you find the correct ones for the exact hardware you have.


My System SpecsSystem Spec
.
12 Dec 2010   #22
skald89

windows 7 64bit
 
 

Quote   Quote: Originally Posted by DustSailor View Post
Quote   Quote: Originally Posted by DustSailor View Post
I would also see about installing drivers. Provided he doesn't do that for u. I know before I've had my comp crash before i found a faulty driver that only needed an updated driver
Quote   Quote: Originally Posted by skald89 View Post
I ran whocrashed and it gave me this as the results


--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Thu 12/9/2010 6:12:38 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\120910-26364-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x70740)
Bugcheck code: 0x7F (0x8, 0x80050031, 0x6F8, 0xFFFFF80002E41EC0)
Error: UNEXPECTED_KERNEL_MODE_TRAP
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the Intel CPU generated a trap and the kernel failed to catch this trap.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Thu 12/9/2010 6:12:38 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: aswtdi.sys (aswTdi+0x11A8)
Bugcheck code: 0x7F (0x8, 0x80050031, 0x6F8, 0xFFFFF80002E41EC0)
Error: UNEXPECTED_KERNEL_MODE_TRAP
file path: C:\Windows\system32\drivers\aswtdi.sys
product: avast! Antivirus System
company: AVAST Software
description: avast! TDI Filter Driver
Bug check description: This bug check indicates that the Intel CPU generated a trap and the kernel failed to catch this trap.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: aswtdi.sys (avast! TDI Filter Driver, AVAST Software).
Google query: aswtdi.sys AVAST Software UNEXPECTED_KERNEL_MODE_TRAP





--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

aswtdi.sys (avast! TDI Filter Driver, AVAST Software)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.



funny how avast and zone alarm seem to be the reasons. Both run in the background when it happens and theyre suppose to help the computer, ironic.
Almost wanna say I told you so, cause I did
lol you said zonealarm. I never actually checked if they are the real issues behind the bsod. From someone's post and whocrashed it seems as if both of them are causing the bsod.

dust: i did and nothing showed up

Ok so 4 issues I have are:
multiple bsods
system locking up and restarting itself
on boot screen reaches black screen with blinking bar on top left corner
2/3 touch buttons stopped working
My System SpecsSystem Spec
Reply

 why am i getting bsods on my new dell?




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