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Windows 7: Stop error 7f only in Normal mode

12 Dec 2010   #1
itarinka

Windows 7 Starter 32bit
 
 
Stop error 7f only in Normal mode

I have Win7 starter build 7600. After shutdown because battery low I receive stop error 7f (0,0,0,0) in Normal mode. Does NOT help:
- Repair computer
- Restore to previous points (including Last good ..)
- Boot with all services and startups disabled.
It DOES work in Safe mode with Networking.
A dump file attached.
Please help.

UPDATE:
System info:
- x86 (32-bit)
- the original installed OS on the system
- an OEM
- Hardware and OS are 9 months old.


My System SpecsSystem Spec
.
12 Dec 2010   #2
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Hi and welcome to the forum. Sorry you are having trouble. I will look at your dump; but please read this thread, follow the instructions and post back. The additional information is very helpful.

https://www.sevenforums.com/crashes-d...tructions.html

Quote:
Error code 7F, UNEXPECTED_KERNEL_MODE_TRAP. Usual causes: Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control.
The dump blames monitor.sys which is a Windows system monitor driver. It is very unlikely to be the real cause. I suggest that you test your video card with Furmark. Follow the instructions in this tutorial: Video Card - Stress Test with Furmark. Post back with the results.

Also, I suggest that you update these two drivers from the links provided. Outdated drivers can cause conflicts and BSOD's.
Quote:
btusbflt.sys Tue Jun 09 17:46:14 2009 - Widcomm Bluetooth USB Filter by Broadcom. Broadcom.com - Downloads & Support.

iaStor.sys Thu Jun 04 21:42:33 2009 - Intel Storage drivers. http://downloadcenter.intel.com/Default.aspx.
My System SpecsSystem Spec
12 Dec 2010   #3
itarinka

Windows 7 Starter 32bit
 
 

Thank you! I've uninstall the driver of my display adapter (Intel(R) Graphics Media Accelerator 3150) and now Windows can work in Normal mode too with Video controller (VGA compatible) display adapter. When I try to update driver again, the problem repeats. But I cannot test my video card with Furmark. This program requires
advanced display adapter installed.



+ I've added info to my first post and have updated drivers of Bluetooth and Intel Storage.
My System SpecsSystem Spec
.

12 Dec 2010   #4
CarlTR6

Windows 7 Ultimate 32 bit
 
 

I see this in your Perfmon report and, of course you already know this:
Quote:
Symptom:[IMG]res://wdc.dll/error.gif[/IMG]
Device is not configured correctly.Cause:A device has a configuration problem that prevents it from working properly.Details:The device, Video Controller (VGA Compatible), is reporting "tv_ConfigMgrErr1". This device will not be available until the issue is resolved. The Plug and Play ID for this device is PCI\VEN_8086-DEV_A011-SUBSYS_83AC1043-REV_00\3-11583659-2-10.
Resolution:
1. Verify the correct driver is installed.
2. Try updating the drivers using Windows Update.
3. Check with the manufacturer for an updated driver.
4. Attempt to uninstall and then reinstall the device using Device Manager.Related:Explanation of Error Codes Generated by Device Manager
Manage Devices in WindowsSymptom:[IMG]res://wdc.dll/error.gif[/IMG]
Device drivers are not installed.Cause:A driver has not been installed for this device preventing it from working properly.Details:The device driver for #UNKNOWN# has not been installed. This device will not be available until the correct device driver is installed.Resolution:1. Try installing the drivers using Windows Update.
2. Install the drivers that are on the installation media that came with the device.
3. Check with the manufacturer for an updated driver.Related:Explanation of Error Codes Generated by Device Manager
I looked at five dumps and they are virtually identical - error code 7f and blaming monitor.sys. I believe that you are running Windows Defender. I recommend that you download and install Microsoft Security Essentials. It supersedes Defender, offers better protection, and runs smoothly with Win 7. It will turn Windows Defender off. Defender is known to cause problems on some Win 7 systems. What firewall are you running?
My System SpecsSystem Spec
13 Dec 2010   #5
itarinka

Windows 7 Starter 32bit
 
 

Thank you for your recommendations about security. I've installed Microsoft Security Essentials and I use Windows firewall.
I have made the performance report with this driver of display because the Perfmon did not work in Safe mode but Normal mode has not loaded with the original driver installed.
Does it mean that my video card corrupted if installation of its original driver cause crash?
My System SpecsSystem Spec
13 Dec 2010   #6
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Not necessarily; but we can't rule it out. it could have been something else causing a conflict. Now that you have MSE running instead of Defender, let's see if this makes a difference. Have you updated the two drivers I listed above?
My System SpecsSystem Spec
14 Dec 2010   #7
itarinka

Windows 7 Starter 32bit
 
 

Yes, I've updated these drivers. The problem still repeats when I install original display driver.
My System SpecsSystem Spec
14 Dec 2010   #8
CarlTR6

Windows 7 Ultimate 32 bit
 
 

I think there may be a problem with the video card.
My System SpecsSystem Spec
Reply

 Stop error 7f only in Normal mode




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