Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Blue Screen and restart with BSOD

13 Dec 2010   #1

windows 7 Ultimate 32 Bit
Blue Screen and restart with BSOD

My laptop was annoying me in these days. Causing blue screen and restart many times. i did re-installed my OS and software but still the same.

I attached my BSOD file and system health report.

Here is my system information.
x86 (32-bit)
- the original installed OS on the system
- an OEM version

- What is the age of system (hardware)?
over 2 years
- What is the age of OS installation (have you re-installed the OS?)
6months old and just re-installed after blue screen many times happened.

Thank you so much.

My System SpecsSystem Spec
13 Dec 2010   #2

Windows 7 Ultimate 32 bit

Hi kokop; sorry you are having problems. There are no dumps in your upload. Read this tutorial, especially the last part of the first post, and make sure your computer is configured for mini dumps. If you have any mini dumps, upload them per the tutorial. If you are using a cleaning program such Ccleaner, make sure it is not set to delete dump files.

You have some outdated drivers loading on your system; some are XP drivers and quite obsolete. Outdated drivers can and do cause BSOD's. Update the following drivers from the links I have provided starting with those in red font.
athr.sys 6/10/2009 - Atheros Extensible Wireless LAN driver for CB42/CB43/MB42/MB43 Network Adapter. OEM - none at Update this driver from the HP website.

ISODrive.sys 2/10/2009 - ISO DVD/CD-ROM Device Driver. Create a MultiBoot CD, an ISO image file or a virtual CD - download FREE evaluation copies of our software!.

Rtnicxp.sys 5/30/2008 - Realtek 10/100/1000 NDIS 5.1 Driver. Realtek. This is an XP driver; update it.

VSTAZL3.SYS 10/16/2008 - Conexant SoftK56 Modem. Conexant: Support. This is an XP driver; update it.

VSTDPV3.SYS 10/16/2008 - Conexant SoftK56 Modem. Conexant: Support. This is an XP driver; update it.

VSTCNXT3.SYS 10/16/2008 - Conexant SoftK56 Modem. Conexant: Support. This is an XP driver; update it.
How to find drivers -
- I have listed links to most of the drivers in the code box above. Please use the links there to see what info I've found about those drivers.
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

If you need help with the drivers, please post.
My System SpecsSystem Spec

 Blue Screen and restart with BSOD

Thread Tools

Similar help and support threads
Thread Forum
Blue Screen error (not BSOD) after restart
I am onsite IT and I'm writing on behalf of a user. We have a group policy in place where the computers lock after 15 minutes of inactivity. When the user returns to find his laptop in this state, he is able to log back in, but he's unable to reconnect to the network (despite being connected via...
BSOD Help and Support
BSOD - Screen goes black and upon restart tells me I got a blue screen
This can happen at any time for me (including when I was re-installing windows in an attempt to fix the problem... did not go well :p) but more often than not happens during web-browsing and especially when watching youtube vids. I'm going to assume it has something to do with my graphics card as...
BSOD Help and Support
Random Blue Screen and Restart
I was using my laptop when all of a sudden the blue screen appeared and restarted automatically. and also additional info. my laptop's battery is broken for several years no so i used the adapter for power so i think that might have cause some problems with the way i used my laptop. i uploaded the...
BSOD Help and Support
NTFS.SYS (Blue Screen - No Restart)
I don't know what is causing it, so i am not able to write about it much. I am attaching the in addition to the other BS folder. This is happening on the Ultimate.
BSOD Help and Support
blue screen and take restart automaticaly
Please Help, frequently my system shows blue screen and take restart automaticaly.after reboot it shows option to run the window in safe mode, after run in safe mode it shows windows has recovered from a unexpected shutdown. I attached the images of the popup which show after blue screen restart,...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 14:26.
Twitter Facebook Google+