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Windows 7: BSOD 0x3b

16 Dec 2010   #1
ForestLaw

Windows 7 Home Premium 64 Bit
 
 
BSOD 0x3b

Hello, sevenforums

BSOD when i was away from the keyboard. Computer was on desktop.
Hard freeze. Numlock light didnt even respond.
Windows 7 installation is new. Formatted yesterday.

My Windows 7:
- 64 bit
- OEM
- Age hardware 1 year
- Age OS 1 day

Already thnx for a reply!

jcgriff & perfmon file:


My System SpecsSystem Spec
.
17 Dec 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ForestLaw View Post
Hello, sevenforums

BSOD when i was away from the keyboard. Computer was on desktop.
Hard freeze. Numlock light didnt even respond.
Windows 7 installation is new. Formatted yesterday.

My Windows 7:
- 64 bit
- OEM
- Age hardware 1 year
- Age OS 1 day

jcgriff & perfmon file:

Your video driver caused this one. Remove like this


When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

When it is removed then download and install the fresh copy.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\121710-22183-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: C:\symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02a64000 PsLoadedModuleList = 0xfffff800`02ca1e50
Debug session time: Thu Dec 16 22:58:53.773 2010 (GMT-5)
System Uptime: 0 days 2:53:19.866
Loading Kernel Symbols
...............................................................
................................................................
..........
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88004977817, fffff88007e11900, 0}

Probably caused by : atikmdag.sys ( atikmdag+90817 )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88004977817, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88007e11900, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
atikmdag+90817
fffff880`04977817 8b4820          mov     ecx,dword ptr [rax+20h]

CONTEXT:  fffff88007e11900 -- (.cxr 0xfffff88007e11900)
rax=0000000000000000 rbx=fffffa8004afefe0 rcx=fffffa8003a0fc60
rdx=0000000000000000 rsi=0000000000000015 rdi=fffffa8003a08340
rip=fffff88004977817 rsp=fffff88007e122d0 rbp=fffffa8003a0fc60
 r8=0000000000000015  r9=fffff88004d39970 r10=0000000000000000
r11=fffff88007e12420 r12=0000000000000000 r13=fffffa8005bbe010
r14=0000000000000001 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
atikmdag+0x90817:
fffff880`04977817 8b4820          mov     ecx,dword ptr [rax+20h] ds:002b:00000000`00000020=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  dwm.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff88004977817

STACK_TEXT:  
fffff880`07e122d0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0x90817


FOLLOWUP_IP: 
atikmdag+90817
fffff880`04977817 8b4820          mov     ecx,dword ptr [rax+20h]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  atikmdag+90817

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4cef1f94

STACK_COMMAND:  .cxr 0xfffff88007e11900 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+90817

BUCKET_ID:  X64_0x3B_atikmdag+90817

Followup: MachineOwner
---------




Ken J
My System SpecsSystem Spec
17 Dec 2010   #3
ForestLaw

Windows 7 Home Premium 64 Bit
 
 

Hello,

I used driver sweeper to remove the driver. Then rebooted and installed the driver.
( ati display driver 10.12 )
Again i was away from the keyboard. BSOD & hard freeze.

I guess jcgriff & perfmon file is not needed because its the same problem again.

What can i do now?
My System SpecsSystem Spec
.

Reply

 BSOD 0x3b




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