BSOD 0x3b


  1. Posts : 7
    Windows 7 Home Premium 64 Bit
       #1

    BSOD 0x3b


    Hello, sevenforums

    BSOD when i was away from the keyboard. Computer was on desktop.
    Hard freeze. Numlock light didnt even respond.
    Windows 7 installation is new. Formatted yesterday.

    My Windows 7:
    - 64 bit
    - OEM
    - Age hardware 1 year
    - Age OS 1 day

    Already thnx for a reply!

    jcgriff & perfmon file:
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    ForestLaw said:
    Hello, sevenforums

    BSOD when i was away from the keyboard. Computer was on desktop.
    Hard freeze. Numlock light didnt even respond.
    Windows 7 installation is new. Formatted yesterday.

    My Windows 7:
    - 64 bit
    - OEM
    - Age hardware 1 year
    - Age OS 1 day

    jcgriff & perfmon file:

    Your video driver caused this one. Remove like this


    When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

    When it is removed then download and install the fresh copy.

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\121710-22183-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: C:\symbols;srv*e:\symbols
    *http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Machine Name:
    Kernel base = 0xfffff800`02a64000 PsLoadedModuleList = 0xfffff800`02ca1e50
    Debug session time: Thu Dec 16 22:58:53.773 2010 (GMT-5)
    System Uptime: 0 days 2:53:19.866
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ..........
    Loading User Symbols
    Loading unloaded module list
    .......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff88004977817, fffff88007e11900, 0}
    
    Probably caused by : atikmdag.sys ( atikmdag+90817 )
    
    Followup: MachineOwner
    ---------
    
    4: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff88004977817, Address of the exception record for the exception that caused the bugcheck
    Arg3: fffff88007e11900, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    atikmdag+90817
    fffff880`04977817 8b4820          mov     ecx,dword ptr [rax+20h]
    
    CONTEXT:  fffff88007e11900 -- (.cxr 0xfffff88007e11900)
    rax=0000000000000000 rbx=fffffa8004afefe0 rcx=fffffa8003a0fc60
    rdx=0000000000000000 rsi=0000000000000015 rdi=fffffa8003a08340
    rip=fffff88004977817 rsp=fffff88007e122d0 rbp=fffffa8003a0fc60
     r8=0000000000000015  r9=fffff88004d39970 r10=0000000000000000
    r11=fffff88007e12420 r12=0000000000000000 r13=fffffa8005bbe010
    r14=0000000000000001 r15=0000000000000000
    iopl=0         nv up ei pl zr na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
    atikmdag+0x90817:
    fffff880`04977817 8b4820          mov     ecx,dword ptr [rax+20h] ds:002b:00000000`00000020=????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  dwm.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff88004977817
    
    STACK_TEXT:  
    fffff880`07e122d0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0x90817
    
    
    FOLLOWUP_IP: 
    atikmdag+90817
    fffff880`04977817 8b4820          mov     ecx,dword ptr [rax+20h]
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  atikmdag+90817
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: atikmdag
    
    IMAGE_NAME:  atikmdag.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4cef1f94
    
    STACK_COMMAND:  .cxr 0xfffff88007e11900 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+90817
    
    BUCKET_ID:  X64_0x3B_atikmdag+90817
    
    Followup: MachineOwner
    ---------




    Ken J
      My Computer


  3. Posts : 7
    Windows 7 Home Premium 64 Bit
    Thread Starter
       #3

    Hello,

    I used driver sweeper to remove the driver. Then rebooted and installed the driver.
    ( ati display driver 10.12 )
    Again i was away from the keyboard. BSOD & hard freeze.

    I guess jcgriff & perfmon file is not needed because its the same problem again.

    What can i do now?
      My Computer


 

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