Random BSOD... Help please (BSOD dump & system health report attached)


  1. Posts : 5
    Windows 7 Professional 64bit
       #1

    Random BSOD... Help please (BSOD dump & system health report attached)


    Hello. I am experiencing some random BSODs. It happens no matter what program is running. It could be in a game, surfing the internet, or listening to music. It is very random. Happens about once every two days on average. Some days are worse.

    I have tried running driver verifier, but it would still only bsod occasionally, except it would bsod on startup instead of being in the desktop and getting a bsod.

    I have also ran memtest x86 a few times and found no errors.

    My windows 7 is:
    -x64 bit Professional Edition
    -Original OS installed on my system (I built the system)
    -Full retail.
    -Built my system over the summer. Been getting occassional BSODs ever since.
    -OS installation is about 4 months old.

    And if this helps, My system parts are:
    -Intel i7 860
    -EVGA P55 LE motherboard (using onboard audio as well)
    -EVGA gtx 470
    -Adata G-Series DDR3 1600mhz ram (2x2gb)
    -some low-end hitachi 750gb hard drive
    -Thermaltake Toughpower XT 775 watt.

    Yes I have installed all the latest drivers from all the manufaturers' websites.

    I have also attached a BSOD dump and system health report.

    Please and thank you for your help.
      My Computer


  2. Posts : 3,139
    Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
       #2

    Welcome to SF.

    Like you indicated, you have the latest video driver.

    However, your network and wireless network drivers need updating.

    Marvell Yukon:
    Driver c:\windows\system32\drivers\yk62x64.sys (11.10.6.3, 384.00 KB (393,216 bytes), 6/15/2009 2:10 AM)

    D-Link Adapter:
    Driver c:\windows\system32\drivers\athrx.sys (8.0.0.238, 1.47 MB (1,542,656 bytes), 10/5/2009 4:34 PM)

    Followup: memory_corruption
    ---------

    4: kd> !analyze -v;r;kv;lmtn;lmtsmn
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high. This is usually
    caused by drivers using improper addresses.
    If a kernel debugger is available get the stack backtrace.
    Arguments:
    Arg1: 0000000000000024, memory referenced
    Arg2: 000000000000000d, IRQL
    Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff8000348856f, address which referenced memory
    Most likely driver-related.

    Still, run memtest86+ and let it go through at least six passes.

    Finally, uninstall McAfee or Norton and replace it with MSE.
      My Computer


  3. Posts : 5
    Windows 7 Professional 64bit
    Thread Starter
       #3

    I am currently running Avast Antivirus, not Norton or McAfee. Should I switch to MSE anyways?

    And thank you for pointing out those drivers. I thought they were up to date.. I downloaded the network driver off my motherboard's manufacturer website, not the marvel website; and I used the included d-link disk. Things I overlooked.. Didn't think a wifi card with outdated drivers could cause this :P.

    Thank you very much for your help.
      My Computer


  4. Posts : 2,566
    Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
       #4

    Yes, switch to MS Security Essentials. Some Third-Party Anti-Virus Software may conflict with Windows 7.

    Link to MS Security Essentials:
    http://www.microsoft.com/security_essentials/
      My Computer


  5. Posts : 5
    Windows 7 Professional 64bit
    Thread Starter
       #5

    Oh okay. Thank you so much for your help.
      My Computer


  6. Posts : 3,139
    Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
       #6

    Mcupdate was found in your dump. Your computer may have come preinstalled with Norton or Mcafee. Use this program to completely uninstall:

    ftp://ftp.symantec.com/public/englis...moval_Tool.exe
      My Computer


  7. Posts : 5
    Windows 7 Professional 64bit
    Thread Starter
       #7

    I built my system and Norton or McAfee was never installed on this system.

    I ran the removal tool anyways, but nothing happens on the screen upon running it. Is that normal? I see the Norton Removal tool running in my task manager under the "processes" tab though.
      My Computer


  8. Posts : 17,796
    Windows 10, Home Clean Install
       #8

    Update this too
    found RTCore64.sys
      My Computer


 

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