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Windows 7: Laptop crashes only on first boot of day

20 Dec 2010   #1

Windows 7 Home premium 64bit
Laptop crashes only on first boot of day

Hello all

I really hope someone can help!

I have a Dell Studio 1558 running Windows 7 Home Premium 64bit which I bought in October 2010 with the OS already installed by Dell. I haven't reinstalled it subsequently.

All was fine until about a month ago. Since then every time I boot the computer from cold it eventually crashes (about 1 to 10 minutes). The screen goes grey with lots of vertical lines and then it automatically reboots itself. Once it has rebooted it never crashes again until the following day when I try to turn it on again.

I have no idea what is going on and I'm not that technically minded with these things so I'd really appreciate some assistance from someone who knows what they're doing!

I'm attaching the dmp files and perfmon report as requested.

Many thanks,


My System SpecsSystem Spec
21 Dec 2010   #2

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install

It looks like a driver and you should take the Driver Verifier, but trust me its not fun.
In lieu of that do two things for me
Before you go to bed set up a clean boot. Then the next morning if you do not crash. Follow the instruction for clean boot and your problem will be solved.
If you do BSOD report back and get ready for the Verifier. Its not really that bad, sort of like going to the Dentist
If others come by and suggest the memory test, you could take it.
But for the verifier use clean boot first.
My System SpecsSystem Spec
23 Dec 2010   #3

Windows 7 Home premium 64bit

Thanks for the advice!

I performed a clean boot as you suggested and initially all seemed to be well (up and running for a good 30 to 40 mins) but then the BSOD reared its ugly head again!

Where do I go from here please???
My System SpecsSystem Spec

23 Dec 2010   #4

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install

Driver Verifier Inst
Since the driver that crashed you has not been listed you should run driver verifier
Please run Verifier with these settings:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.
So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).
Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.
Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).
Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.
If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

Enable the driver verifier
My System SpecsSystem Spec
29 Dec 2010   #5

Windows 7 Home premium 64bit

Well the problem has resolved as quickly as it least for the moment!

This corresponds with the most recent windows updates as well as an update of itunes and quicktime (which may or may not be relevant)

I shall report back if there are further issues and will keep driver verifier in reserve until then.

Thanks for the help so far

My System SpecsSystem Spec
29 Dec 2010   #6

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install

You are welcome Chris
Have a great New Years
My System SpecsSystem Spec

 Laptop crashes only on first boot of day

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