can't access files or programs


  1. Posts : 2
    Windows 7
       #1

    can't access files or programs


    hi.
    i'm running on build 7600.
    suddenly my pc shuts down while i was surfing the net (browser: google chrome)
    then when i tried to turn the pc on, i can't access any file nor program. when i try to open one, everything on the screen disappears. i cant open even the task manager. all i could do with my pc was to restart it.
    is it a virus problem? what could be causing the damage and how do i fix it?

    any help would do. thank you.
      My Computer


  2. Posts : 8,383
    Windows 10 Pro x64, Arch Linux
       #2

    Boot into safe mode with networking and run a full scan of Malwarebytes
    If safe mode does not load use a Rescue Disk
    Kaspersky Rescue Disk 10
      My Computer


  3. Posts : 2
    Windows 7
    Thread Starter
       #3

    Woah! The Malware Scan totally worked. Thank you very much yowanvista! 'Twas such a big help.
    Happy New Year! :)
      My Computer


 

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