BSOD BugCheck Error 0x0000001e

TWpp25 · 22 Dec 2010

Hello!

- I am using Win 7 Professional 64 bits (OEM)
- This computer is just 1 month old.
- I have reinstall win7 once 2 weeks ago

Problems

1. When i start up my system (from turning off), I will get "Kernel-Event Tracing" error with message " "Microsoft Security Essentials OOBE" stopped due to the following error: 0xC000000D". This happens every single time.

2. I received 2 BSOD today with BugCheck Error. It has a message in event viewer as follows "The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e....."

1st BSOD occur when I tried to open a game.
2nd BSOD occur when i open "cmd" and type "ipconfig" on the screen.

I have tried reset BIOS to factory default setting and Clean Registry, but it doesn't help.

I have attached the BSOD dump files and System health report in the thread.

Any help is greatly appreciated, Thanks in advances.

Jonathan_King · 22 Dec 2010

Hello, welcome!

It appears SPTD is causing the problem. Please uninstall Daemon Tools, and then remove SPTD with this tool: http://www.duplexsecure.com/download...t-v174-x64.exe

...Summary of the dumps:

Code:


Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Dec 21 23:31:45.822 2010 (UTC - 5:00)
System Uptime: 0 days 0:01:53.336
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
Probably caused by : HIDPARSE.SYS ( HIDPARSE!HidP_GetUsages+2f )
BUGCHECK_STR:  0x1E_0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x1E_0_HIDPARSE!HidP_GetUsages+2f
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Dec 21 16:33:23.162 2010 (UTC - 5:00)
System Uptime: 0 days 0:02:09.051
Probably caused by : ntkrnlmp.exe ( nt!ObReferenceObjectByHandleWithTag+10c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!ObReferenceObjectByHandleWithTag+10c
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

DeanP · 22 Dec 2010

Update ASACPI.sys
ASACPI.sys Mon Mar 28 15:30:36 2005

http://support.asus.com/download/dow...Language=en-us

TWpp25 · 22 Dec 2010

Thanks for your help Jonathan and Dean. I have followed your instructions, uninstall Daemon Tools, remove SPTD and undate ASACPI.sys (driver date is 16/07/2009 now)
No BSOD for 2 hrs now, hope it works...:). I will come back to update this thread after a few days.

For error message "Kernel-Event Tracing", I have reinstall Microsoft Security Essentials and it solved the problem. Hope this help the others with the similar problem.

TWpp25 · 23 Dec 2010

I have tried what Jonathan and Dean's suggested. But The BSOD did not go away.
My PC was stable last week, so I have tried system restore. However, it didn't solve the problem.

What even worst was that this morning i have trouble with turning on the computer. When i pressed the power button, all fans were on, but the HD did not spin. I tried to press reset button, turn off/on the PC a few times, and it finally come back on. However, when win 7 was loaded, I've got BSOD straightaway.

I realized whenever I turn off the PC for a period of time (more than one hour). I will get this "turn on" computer problem.

Does anyone know is this problem related to my PSU? Will unstable PSU cause these kind of problems?

Jonathan_King · 23 Dec 2010

Definitely, a bad PSU is a big cause of BSODs and other problems. What PSU are you using?

Also, test RAM from a cold boot: RAM - Test with Memtest86+

TWpp25 · 24 Dec 2010

My PSU is Thermaltake EVO Gaming 550W
I have done Burn-in test on all hardwares and memtest on RAM, no error found

After I turn off the PC for a period of time (eg. overnight), I will have booting problem mentioned above or BSOD after win7 is loaded for a few mins (in idle state, no programs is opened).

However, if I reset BIOS to factory default after BSOD restart, my PC will run very smoothly for 12 hrs, no BSOD or errors.

I tried reset BIOS because I suspected my PSU has messed up my BIOS setting and casing all sort of hardwares problems.

Does it sound like unstable PSU?

I don' t want to reset BIOS everytime I turn on my PC, I will bring my PC to the shop for PSU checking few days later...

Thanks.

Jonathan_King · 26 Dec 2010

Have you tried running Memtest86 on a cold boot?

TWpp25 · 26 Dec 2010

There is no error on my PSU.

You are right Jonathan, the problem was RAM related. Somehow my BIOS didn't compatible with my single 4GB RAM. Once I updated my BIOS, all problems solved (both BSOD and fail to boot problems).

Someone told me it is better for my PC to have 2 RAM instead of single one because of Dual-channel. I think I will add one more 4GB RAM to my PC lateron.

If anyone experienced the similar booting problems like me, try update your BIOS.

Thanks for your help Jonathan!

Jonathan_King · 27 Dec 2010

Thanks for the report TW, glad you got it sorted out. If you need anything else, don't hesitate to post back in this thread, or start a new one if it's a different topic.