BSOD Help!

Krona · 21 Dec 2010

Hi i Have problem with my laptop i get blue screen occasionally and its pretty annoying. so can anyone plz help me to solve the problem?

Computer Modell Msi Gx640
Os: Windows 7 64 bit

Here is my blue screen code
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050031
BCP3: 00000000000006F8
BCP4: FFFFF8000368CEC0

And here is two links to see my Logbook

http://data.fuskbugg.se/dipdip/Kenel%20Power.png
http://data.fuskbugg.se/dipdip/Kenel%20Power%202.png

It seems to be something with kernel power 41 or bugCheck that cause the problem? how do I fix it?

Sorry for my bad english hope you understand.

yowanvista · 21 Dec 2010

https://www.sevenforums.com/crashes-d...tructions.html

Krona · 21 Dec 2010

Okey did that stood in the thread and here is my results.

http://data.fuskbugg.se/dipdip/___Documents.rar

Computer Modell Msi Gx640
Os: Windows 7 64 bit original
my hardware half year old
Os: half year old.

yowanvista · 22 Dec 2010

The dmp(s) point to ntkrpamp.exe as the probable cause. We know this is not the case, as these are core OS files, and will definitely not cause a BSOD. They are just the default files the debuggers blame when they can't see a better cause. We need to run driver verifier to pinpoint the faulting driver...

- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.

Then upload the new dumps located in C:\Windows\Minidump here

Driver Verifier - Enable and Disable

Jonathan_King · 22 Dec 2010

I suspect ZoneAlarm is the cause here. Please install this hotfix from Microsoft: Stop error message when you run an application that transfers data by using the UDP protocol in Windows Server 2008 R2 or in Windows 7: "STOP 0x0000007F"

If the BSODs persist, remove ZA with this tool: http://download.zonealarm.com/bin/fr...cpes_clean.exe

...Summary of the dumps:

Code:


Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Dec 20 16:05:19.813 2010 (UTC - 5:00)
System Uptime: 0 days 2:04:10.968
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Dec 20 10:11:55.954 2010 (UTC - 5:00)
System Uptime: 0 days 1:23:35.109
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sun Dec 19 16:47:17.074 2010 (UTC - 5:00)
System Uptime: 0 days 1:00:50.619
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Krona · 22 Dec 2010

okey thanx btw how long takes a system many factory recovery? and what happens if I interrupts the process?
Will the system crash?

did
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.
and was not abel to start the computer normaly so had to do a many factory system recovery.

Jonathan_King · 22 Dec 2010

I have never done a recovery like that before; I would expect it to take in the range of 30 minutes, though. If you interrupt the process, by powering off the computer, you might lose the ability to boot, and have to reinstall Windows.

Hopefully, a restore will not be necessary. That hotfix should fix the problem, but if it doesn't for some reason, you can circumvent the issue by removing ZoneAlarm.

Krona · 22 Dec 2010

ok but the problem is i alredy have started a system recovery and it have been going for like an hour and it still loading. And when it has finnsh the loading it restarts the loading. another problem i didnt get a windows cd when i got my msithe sytem was pree instaled.

Krona · 22 Dec 2010

my computer works fine after the system recover thnx for the help. never gonna use zon alarm again.

Jonathan_King · 22 Dec 2010

Alright, thanks for the report. I'm glad we could get you on your way...let us know if you need anything else!