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Blue screen minidump attached
Hi. Guys
I returned home to find my computer rebooted, (dump file attached).
Please help.
Thanks
Hi. Guys
I returned home to find my computer rebooted, (dump file attached).
Please help.
Thanks
This crash was caused by your video driver. Use the below to un-install and re-install it.
When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver SweeperCode:Microsoft (R) Windows Debugger Version 6.11.0001.404 X86 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\K\Desktop\122210-30451-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols;srv*e:\symbols *http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7600 MP (4 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7600.16617.amd64fre.win7_gdr.100618-1621 Machine Name: Kernel base = 0xfffff800`02c0a000 PsLoadedModuleList = 0xfffff800`02e47e50 Debug session time: Wed Dec 22 09:57:30.736 2010 (GMT-5) System Uptime: 6 days 5:36:15.428 Loading Kernel Symbols . Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long. Run !sym noisy before .reload to track down problems loading symbols. .............................................................. ................................................................ ................................. Loading User Symbols Loading unloaded module list ............................... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 3B, {c0000005, fffff88003f9a89c, fffff88003a82790, 0} Probably caused by : dxgkrnl.sys ( dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+4e4 ) Followup: MachineOwner --------- 2: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while executing a system service routine. Arguments: Arg1: 00000000c0000005, Exception code that caused the bugcheck Arg2: fffff88003f9a89c, Address of the exception record for the exception that caused the bugcheck Arg3: fffff88003a82790, Address of the context record for the exception that caused the bugcheck Arg4: 0000000000000000, zero. Debugging Details: ------------------ EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. FAULTING_IP: dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+4e4 fffff880`03f9a89c 44397d48 cmp dword ptr [rbp+48h],r15d CONTEXT: fffff88003a82790 -- (.cxr 0xfffff88003a82790) rax=0000000000000003 rbx=fffff8a00cff37c0 rcx=0000000000000001 rdx=fffffa800506a800 rsi=0000000000000000 rdi=fffff8a00b6e6740 rip=fffff88003f9a89c rsp=fffff88003a83160 rbp=0000000000000000 r8=00000000a91be2ef r9=0000000000000003 r10=0000000000000000 r11=fffff88002ace120 r12=fffff88003a834a0 r13=fffff88003a83610 r14=0000000000000000 r15=0000000000000001 iopl=0 nv up ei ng nz na pe nc cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010282 dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+0x4e4: fffff880`03f9a89c 44397d48 cmp dword ptr [rbp+48h],r15d ss:0018:00000000`00000048=???????? Resetting default scope CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x3B PROCESS_NAME: csrss.exe CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff88003f9a89c STACK_TEXT: fffff880`03a83160 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+0x4e4 FOLLOWUP_IP: dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+4e4 fffff880`03f9a89c 44397d48 cmp dword ptr [rbp+48h],r15d SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+4e4 FOLLOWUP_NAME: MachineOwner MODULE_NAME: dxgkrnl IMAGE_NAME: dxgkrnl.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4ac5509e STACK_COMMAND: .cxr 0xfffff88003a82790 ; kb FAILURE_BUCKET_ID: X64_0x3B_dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+4e4 BUCKET_ID: X64_0x3B_dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+4e4 Followup: MachineOwner ---------
When it is removed then download and install the fresh copy.
Ken J
thank you
hi,
Just following up to find out if reinstalling the video drivers has resolved the issue?
Regards,
r4m0n5ky