Blue Screen: probably GFX Related

Untriggered · 22 Dec 2010

Hello,

For some time I've began to receive Blue screens , which are actually Black screens where sound is looping, but I receive a blue screen report after reboot.

The bluescreen has yet only occurred when playing computer games (No preformance demanding games, e.g. some CoD4). Therefor I believe this is graphic related. I have reinstalled Drivers and the OS but with no luck.

Windows 7 is:

Code:

- x64
- the original installed OS on the system
- an OEM 

- Hardware age: Almost a Year
- OS age: A couple of days

Hope you can help me, thank you.

**Capt.Jack Sparrow** · 22 Dec 2010

Hello and Welcome !

Seems like your Display drivers is causing the problem i.e. atikmdag.sys. Uninstall the Display drivers completely How to Completely Remove ATI Drivers | eHow.com then download the updated drivers and install it.

Bughceck:

Code:

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000094, The exception code that was not handled
Arg2: fffff88004a56d85, The address that the exception occurred at
Arg3: fffff88005f02f78, Exception Record Address
Arg4: fffff88005f027e0, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000094 - {EXCEPTION}  Integer division by zero.

FAULTING_IP: 
atikmdag+35ed85
fffff880`04a56d85 41f7f0          div     eax,r8d

EXCEPTION_RECORD:  fffff88005f02f78 -- (.exr 0xfffff88005f02f78)
ExceptionAddress: fffff88004a56d85 (atikmdag+0x000000000035ed85)
   ExceptionCode: c0000094 (Integer divide-by-zero)
  ExceptionFlags: 00000000
NumberParameters: 0

CONTEXT:  fffff88005f027e0 -- (.cxr 0xfffff88005f027e0)
rax=00000000008b2900 rbx=fffff88005f03200 rcx=00000000008b2900
rdx=0000000000000000 rsi=fffffa8006648400 rdi=fffff880046f8000
rip=fffff88004a56d85 rsp=fffff88005f031b0 rbp=0000000000000026
 r8=0000000000000000  r9=00000000000067c0 r10=fffff88005f03200
r11=fffff88004c696f0 r12=0000000000000000 r13=00000000ffffffff
r14=00000000000009dd r15=00000000000009de
iopl=0         nv up ei pl nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
atikmdag+0x35ed85:
fffff880`04a56d85 41f7f0          div     eax,r8d
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x7E

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000094 - {EXCEPTION}  Integer division by zero.

LAST_CONTROL_TRANSFER:  from fffffa800666a9bc to fffff88004a56d85

STACK_TEXT:  
fffff880`05f031b0 fffffa80`0666a9bc : fffff880`04a55e6b 00000000`00000010 00000000`00000246 fffff880`05f03290 : atikmdag+0x35ed85
fffff880`05f031b8 fffff880`04a55e6b : 00000000`00000010 00000000`00000246 fffff880`05f03290 fffff880`04a55ee1 : 0xfffffa80`0666a9bc
fffff880`05f031c0 00000000`00000010 : 00000000`00000246 fffff880`05f03290 fffff880`04a55ee1 00000000`00000027 : atikmdag+0x35de6b
fffff880`05f031c8 00000000`00000246 : fffff880`05f03290 fffff880`04a55ee1 00000000`00000027 fffff880`bebe0031 : 0x10
fffff880`05f031d0 fffff880`05f03290 : fffff880`04a55ee1 00000000`00000027 fffff880`bebe0031 fffffa80`05ec6000 : 0x246
fffff880`05f031d8 fffff880`04a55ee1 : 00000000`00000027 fffff880`bebe0031 fffffa80`05ec6000 00000000`00000000 : 0xfffff880`05f03290
fffff880`05f031e0 00000000`00000027 : fffff880`bebe0031 fffffa80`05ec6000 00000000`00000000 fffff880`05f03290 : atikmdag+0x35dee1
fffff880`05f031e8 fffff880`bebe0031 : fffffa80`05ec6000 00000000`00000000 fffff880`05f03290 fffffa80`06648400 : 0x27
fffff880`05f031f0 fffffa80`05ec6000 : 00000000`00000000 fffff880`05f03290 fffffa80`06648400 008b2900`00000000 : 0xfffff880`bebe0031
fffff880`05f031f8 00000000`00000000 : fffff880`05f03290 fffffa80`06648400 008b2900`00000000 000067a0`008b2900 : 0xfffffa80`05ec6000


FOLLOWUP_IP: 
atikmdag+35ed85
fffff880`04a56d85 41f7f0          div     eax,r8d

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  atikmdag+35ed85

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4add2400

STACK_COMMAND:  .cxr 0xfffff88005f027e0 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_atikmdag+35ed85

BUCKET_ID:  X64_0x7E_atikmdag+35ed85

Followup: MachineOwner

Hope this helps,
Captain

Untriggered · 22 Dec 2010

Thanks for the quick response. So the display drivers is the problem or could it be the whole Display Card?

I did reinstall the drivers before reformat and it didn't help should i try it again you mean?

**Capt.Jack Sparrow** · 23 Dec 2010

Follow this article STOP 0x116: VIDEO_TDR_ERROR troubleshooting lets see if it's fixable.

Untriggered · 27 Dec 2010

Today the computer shutdown for the first time while not playing an actual game. What happened was that I had been playing around in a simple Flash 3D sandbox on the web but when i was done i closed it down. At this time I felt that the laptop was quite warm. What I did was that i tilted the laptop just a little bit to the back to grab a paper or something that was stuck under it and "poof" the screen turned black.
This is quite weird isn't it?

Later on I reinstalled the drivers for the card. I then ran the furmark stability test with a fan blower pointed at the GPU side of the laptop.
The temp peaked at something like:

Code:

GPU Diode (DispIO)	87 °C
GPU Diode (MemIO)	84 °C

I then turned the fan blower off and the temperatures started to rise:

Code:

GPU Diode (DispIO)	98 °C
GPU Diode (MemIO)	92 °C

When it had reached the value above I turned the fan on (Afraid that something would start to boil and get ruined)

The temperature landed at something like this

Code:

GPU Diode (DispIO)	94 °C
GPU Diode (MemIO)	90 °C

So no blue screen turned up. However I'm not sure if the value would to go above 98 degrees while playing a game. I will try to get my hands on some canned air and see if the temps will improve.

The guarantee of the laptop runs out in a couple of weeks but I'm not sure if this is guarantee related.