My laptop keeps crashing...

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  1. CarlTR6
    Posts : 11,990
    Windows 7 Ultimate 32 bit
       New #11

    theherkman, have you gotten a BSOD? Whether you have or not, please follow the instructions in this tutorial, run the tool and upload the files.

    https://www.sevenforums.com/crashes-d...tructions.html

    Also, make sure your computer is configured for mini dumps. Read this tutorial, especially the last part of the first post, and make sure your computer is configured accordingly.
      My Computer
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  3. theherkman
    Posts : 22
    Windows 7 Home Premium 64bit
    Thread Starter
       New #12

    Okay, happened again. I left my laptop powered on and with the lid closed. Came back 8 hours later and found it turned off. When powered on it came up in recovery mode and notified me that windows did not shutdown correctly. I chose not to boot to safe mode. Checked the event viewer and found what is in the code box.

    Code:
    Log Name:      Security
Source:        Microsoft-Windows-Eventlog
Date:          12/26/2010 10:18:42 PM
Event ID:      1101
Task Category: Event processing
Level:         Error
Keywords:      Audit Success
User:          N/A
Computer:      TheBells-PC
Description:
Audit events have been dropped by the transport.  0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Eventlog" Guid="{fc65ddd8-d6ef-4962-83d5-6e5cfe9ce148}" />
    <EventID>1101</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>101</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4020000000000000</Keywords>
    <TimeCreated SystemTime="2010-12-27T04:18:42.894030500Z" />
    <EventRecordID>17860</EventRecordID>
    <Correlation />
    <Execution ProcessID="980" ThreadID="1032" />
    <Channel>Security</Channel>
    <Computer>TheBells-PC</Computer>
    <Security />
  </System>
  <UserData>
    <AuditEventsDropped xmlns:auto-ns3="http://schemas.microsoft.com/win/2004/08/events" xmlns="http://manifests.microsoft.com/win/2004/08/windows/eventlog">
      <Reason>0</Reason>
    </AuditEventsDropped>
  </UserData>
</Event>
    Don't know what this one is.

    Code:
    Log Name:      Microsoft-Windows-Kernel-EventTracing/Admin
Source:        Microsoft-Windows-Kernel-EventTracing
Date:          12/26/2010 10:18:35 PM
Event ID:      3
Task Category: Session
Level:         Error
Keywords:      Session
User:          SYSTEM
Computer:      TheBells-PC
Description:
Session "Microsoft Security Essentials OOBE" stopped due to the following error: 0xC000000D
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-EventTracing" Guid="{B675EC37-BDB6-4648-BC92-F3FDC74D3CA2}" />
    <EventID>3</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>2</Task>
    <Opcode>14</Opcode>
    <Keywords>0x8000000000000010</Keywords>
    <TimeCreated SystemTime="2010-12-27T04:18:35.374817300Z" />
    <EventRecordID>36</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="148" />
    <Channel>Microsoft-Windows-Kernel-EventTracing/Admin</Channel>
    <Computer>TheBells-PC</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="SessionName">Microsoft Security Essentials OOBE</Data>
    <Data Name="FileName">C:\ProgramData\Microsoft\Microsoft Security Essentials\Support\MSSEOOBE.etl</Data>
    <Data Name="ErrorCode">3221225485</Data>
    <Data Name="LoggingMode">5</Data>
  </EventData>
</Event>
    I'm assuming the above code is referring to Microsoft Security Essentials ending prematurely due to this unexpected shutdown event.

    Code:
    Log Name:      System
Source:        Microsoft-Windows-Kernel-Power
Date:          12/26/2010 10:18:33 PM
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (2)
User:          SYSTEM
Computer:      TheBells-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2010-12-27T04:18:33.097213300Z" />
    <EventRecordID>19536</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>TheBells-PC</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">false</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
  </EventData>
</Event>
    This must be the unexpected shutdown.

    Code:
    Log Name:      System
Source:        EventLog
Date:          12/26/2010 10:18:41 PM
Event ID:      6008
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      TheBells-PC
Description:
The previous system shutdown at 4:24:49 PM on ‎12/‎26/‎2010 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="EventLog" />
    <EventID Qualifiers="32768">6008</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-12-27T04:18:41.000000000Z" />
    <EventRecordID>19530</EventRecordID>
    <Channel>System</Channel>
    <Computer>TheBells-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>4:24:49 PM</Data>
    <Data>‎12/‎26/‎2010</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>63803</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Binary>DA070C0000001A001000180031000E02DA070C0000001A001600180031000E02080700003C0000000100000008070000000000008403000001000000D8050000</Binary>
  </EventData>
</Event>
    This deals with the shutdown as well.

    Code:
    Log Name:      System
Source:        bowser
Date:          12/26/2010 10:44:14 AM
Event ID:      8003
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      TheBells-PC
Description:
The master browser has received a server announcement from the computer B-PC that believes that it is the master browser for the domain on transport NetBT_Tcpip_{F531C2C4-12DE-45B2-9427-154318ECFAFF}. The master browser is stopping or an election is being forced.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="bowser" />
    <EventID Qualifiers="49152">8003</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-12-26T16:44:14.343139000Z" />
    <EventRecordID>19517</EventRecordID>
    <Channel>System</Channel>
    <Computer>TheBells-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>\Device\LanmanDatagramReceiver</Data>
    <Data>B-PC</Data>
    <Data>NetBT_Tcpip_{F531C2C4-12DE-45B2-9427-154318ECFAFF}</Data>
    <Binary>000000000300320000000000431F00C0000000000000000000000000000000000000000000000000</Binary>
  </EventData>
</Event>
    And I have no idea what this means. Root cause of my problem, perhaps?
      My Computer
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  4. CarlTR6
    Posts : 11,990
    Windows 7 Ultimate 32 bit
       New #13

    Please follow the instructions in this tutorial, run the tool and upload all of the resulting files. We will be glad to try to help you. Make sure that your computer is configured for mini dumps, not memory dumps. Blue Screen of Death (BSOD) Posting Instructions
      My Computer
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  6. theherkman
    Posts : 22
    Windows 7 Home Premium 64bit
    Thread Starter
       New #14

    UPLOAD
      My Computer
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  7. theherkman
    Posts : 22
    Windows 7 Home Premium 64bit
    Thread Starter
       New #15

    It happened again today... Shut the lid and went to sleep. Came back 6 hours later and the computer was turned off. Guess what it booted up to? Yep.

    Event Viewer:

    Code:
    Log Name:      System
Source:        Microsoft-Windows-Kernel-Power
Date:          12/28/2010 2:57:55 PM
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (2)
User:          SYSTEM
Computer:      TheBells-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2010-12-28T20:57:55.047216700Z" />
    <EventRecordID>20837</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>TheBells-PC</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">false</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
  </EventData>
</Event>
      My Computer
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  8. theherkman
    Posts : 22
    Windows 7 Home Premium 64bit
    Thread Starter
       New #16

    I'm really getting tired of this... Just happened again when I went to the bathroom...
      My Computer
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  10. CarlTR6
    Posts : 11,990
    Windows 7 Ultimate 32 bit
       New #17

    Did either shut down create a dump file?
      My Computer
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  11. theherkman
    Posts : 22
    Windows 7 Home Premium 64bit
    Thread Starter
       New #18

    If it did I wouldn't know where to look.
      My Computer
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  12. theherkman
    Posts : 22
    Windows 7 Home Premium 64bit
    Thread Starter
       New #19

    You have any suggestions?
      My Computer
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  13. CarlTR6
    Posts : 11,990
    Windows 7 Ultimate 32 bit
       New #20

    Read this tutorial: https://www.sevenforums.com/tutorials...en-forums.html. You can also do a Windows Explorer search of your C: drive for *.dmp.
      My Computer
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