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Windows 7: Crash everytime I go in Sleep mode

24 Dec 2010   #31
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

I thought it over that test is a lot of trouble and it will probably go no where. I am going to ask for help. Do nothing until you hear from us.


My System SpecsSystem Spec
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24 Dec 2010   #32
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

I have asked for help. Im thinking that it may even be the card. But just be patient.
Merry Christmas.
If you hear nothing in 24 hours post again to remind me.
My System SpecsSystem Spec
24 Dec 2010   #33
ZenixNet

Windows 7 Home Premium 64-bit
 
 

Well, I actually just ran the test but I couldn't boot back up so I had to do a system restore and I think that made the dump file be deleted. Thanks for you help, hopefully this can get solved after Christmas. Merry Christmas!

EDIT: And Im thinking it might be the card too because when I first got the computer the screen would sometimes go green and I would have to reboot. No BSOD, just green. I asked what was happening on these forums and some people told me I either need to update the driver or my card was going bad. I haven't had my screen go green in a wile though.
My System SpecsSystem Spec
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24 Dec 2010   #34
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

As I said before, I am leaning toward the card, too. Before you go out and spend money, I want a second opinion. That is the fair way for you.
My System SpecsSystem Spec
24 Dec 2010   #35
ZenixNet

Windows 7 Home Premium 64-bit
 
 

Ok, Thanks again for your help!
My System SpecsSystem Spec
24 Dec 2010   #36
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Glad to help. I know who will be coming with the second opinion. I picked someone that you will like and yet is very capable.
My System SpecsSystem Spec
24 Dec 2010   #37
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Hi Zenix. Rich asked me to take a look and see what I might spot. I do see an out of date driver that is known to cause problems. There is no update for this driver. Create a restore point, using Windows Explorer, navigate to C:\Windows\System32\Drivers, locate the driver file, and rename it from .sys to .old. Reboot and the driver will not load. This will break whatever Adobe software this driver is associated with. You can then uninstall that software.

Quote:
adfs.SYS Thu Jun 26 16:52:37 2008 - Adobe File System Driver. Adobe

Do you have any kind of internet or hotspot security program running? I find two drivers on your system that I cannot identify nor is there anything on Google regarding them. I do find them in your Windows\System32\Drivers folder; but I do not know what they belong to. Bottom line, if you are running any kind of a 3rd party security program, uninstall it. These are the two drivers: mctkmdldr64.sys and mctkmd64.sys.

Also, I suggest you download and install Malwarbytes (free). Update it and run a scan. Let's make sure you don't have a nasty.

My System SpecsSystem Spec
24 Dec 2010   #38
ZenixNet

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by CarlTR6 View Post
Hi Zenix. Rich asked me to take a look and see what I might spot. I do see an out of date driver that is known to cause problems. There is no update for this driver. Create a restore point, using Windows Explorer, navigate to C:\Windows\System32\Drivers, locate the driver file, and rename it from .sys to .old. Reboot and the driver will not load. This will break whatever Adobe software this driver is associated with. You can then uninstall that software.

Quote:
adfs.SYS Thu Jun 26 16:52:37 2008 - Adobe File System Driver. Adobe

Do you have any kind of internet or hotspot security program running? I find two drivers on your system that I cannot identify nor is there anything on Google regarding them. I do find them in your Windows\System32\Drivers folder; but I do not know what they belong to. Bottom line, if you are running any kind of a 3rd party security program, uninstall it. These are the two drivers: mctkmdldr64.sys and mctkmd64.sys.

Also, I suggest you download and install Malwarbytes (free). Update it and run a scan. Let's make sure you don't have a nasty.

I will get on renaming that driver as soon as I can.
I have Malwarebytes and I'll run that soon.
My 3rd party program is Trend Micro Internet Security and I'd rather not uninstall it. I will just to see if it does anything though.

Thanks for the reply, I sure hope I can get this fixed :s
My System SpecsSystem Spec
24 Dec 2010   #39
CarlTR6

Windows 7 Ultimate 32 bit
 
 

You are most welcome for the help.

Trend Micro is known to cause BSOD's on some Win 7 systems as are many third party security programs. There are valid reasons for this. Win 7 has different internal security measures coded in than previous Windows versions and third party manufactures do not have access to Windows core system code. I recommend that you completely uninstall Trend Micro using this removal tool until you get your system stable: Tool (64 bit). Then you can try it again and see what happens. Download and install Microsoft Security Essentials in its place. Make sure Windows Firewall is turned on. The dump I looked at has the characteristics of a security program caused conflict.
My System SpecsSystem Spec
24 Dec 2010   #40
ZenixNet

Windows 7 Home Premium 64-bit
 
 

Renamed the Adobe driver, ran Malwarebytes (no infections), renamed an old pinnacle driver that I was previously told to rename, and I will uninstall TrendMicro if the problem still occurs.
My System SpecsSystem Spec
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 Crash everytime I go in Sleep mode




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