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Windows 7: Crash everytime I go in Sleep mode

25 Dec 2010   #71
ZenixNet

Windows 7 Home Premium 64-bit
 
 

Is there any way of telling if I have an ATI made driver or a Dell made driver?


My System SpecsSystem Spec
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25 Dec 2010   #72
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Merry Christmas
Go to device manager, you can find out what is there

Search>
Device manger
Click on the appropriate icon.

Here is an example in this tut
Driver selection for your Hardware devices.
My System SpecsSystem Spec
26 Dec 2010   #73
stormy13
Microsoft MVP

Win 7 Ultimate x64
 
 

As far as the actual driver goes, not really unless you want to compare the driver version as it is shown in something like GPUZ. As far as any differences between them the actual driver files will depend on version will be identical, Dell can't touch those. What Dell can and most likely does do, is make changes to the the various INF and INI files (sets the registry settings among other things) that are used when the driver is installed. That is how Dell and others can set limits on what the card and or drivers can do.
My System SpecsSystem Spec
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09 Jan 2011   #74
ZenixNet

Windows 7 Home Premium 64-bit
 
 

I upgraded my power supply from 350W to 700W so I should have no issue when upgrading to the ATI 500W drivers. I'll be trying it either tonight or tomorrow evening and will be posting the results.
My System SpecsSystem Spec
11 Jan 2011   #75
ZenixNet

Windows 7 Home Premium 64-bit
 
 

I've gotten alot of BSOD's lately. I did just install 2 USB 3.0 cards, I REALLY hope those rnt causing the problem. I also upgraded my drivers from 350W to 500W now that I have 700W power. Here are 3 BSOD logs:

The first 2 BSOD happend out of the blue running the 350W driver with a 700W power.
Attachment 131260

Attachment 131261

These next two happened when going into sleep mode with a 500W driver and 700W power.
Attachment 131262

Attachment 131265
My System SpecsSystem Spec
12 Jan 2011   #76
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

mctkmd64.sys
The reports came up with this. Cant find anything in Google. Sometimes that means a virus.
Make a full anti virus scan and download malwarebytes and make a full scan.
Update both first. I will reseach further to see what I can find.

STOP 0x00000119: VIDEO_SCHEDULER_INTERNAL_ERROR

Usual causes: Video driver/sub-system



If the scans come up negative make sure that all graphics drivers are up to date.

EDIT I have been advised that the driver is some sort of adapter. We should always do a virus scan, so this is a good time to do it, anyway. I think that the scan will be negative. If that is the case update all your video drivers.
My System SpecsSystem Spec
12 Jan 2011   #77
ZenixNet

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by richc46 View Post
mctkmd64.sys
The reports came up with this. Cant find anything in Google. Sometimes that means a virus.
Make a full anti virus scan and download malwarebytes and make a full scan.
Update both first. I will reseach further to see what I can find.

STOP 0x00000119: VIDEO_SCHEDULER_INTERNAL_ERROR

Usual causes: Video driver/sub-system



If the scans come up negative make sure that all graphics drivers are up to date.

EDIT I have been advised that the driver is some sort of adapter. We should always do a virus scan, so this is a good time to do it, anyway. I think that the scan will be negative. If that is the case update all your video drivers.
The problem happens when my video card driver is up to date. When its an old one that doesn't run that fast (Dell's 350W driver) it has no problems (other than the first 2 BSOD .zips I posted) . I will run Malwarebytes and MSE and report back when they are done.
My System SpecsSystem Spec
12 Jan 2011   #78
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Many times the solution to a BSOD is to roll back to a previous version.
My System SpecsSystem Spec
12 Jan 2011   #79
ZenixNet

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by richc46 View Post
Many times the solution to a BSOD is to roll back to a previous version.
I cant roll back my driver for some reason. What I have done is done system restore back to Dell 350W driver.

The problem that stormy thought it was si the fact that Dell puts a 350W PSU and ATI needs 500W PSU. I upgraded to 700W PSU, upgraded to ATI's 500W drivers and still had the BSOD on sleep and screen saver issue. Why do suppose that is? It can't be a power issue... can it? I did system restore back to Dells driver and the sleep mode issue is fixed its just that with Dell's outdated driver my graphics don't run as fast and my 3rd monitor can't get proper refresh rate. When I had ATI's 500W driver everything was faster I just had the sleep problem (BSOD 3.zip and BSOD 4.zip form previous post). Wilr running Dells 350W driver I had 2 other BSOD (bsod 119 and bsod 119 2.zip form previous post). When 'bsod 119.zip' happend my speakers went crazy and my screen flashed green a few times. That's a sum up of what has happened for new readers or if someone here needs to refresh there memory.
My System SpecsSystem Spec
12 Jan 2011   #80
raceb4us

Windows 7 Ultimate x64
 
 

Had a similar problem after windows updated the ATI driver, PC crashed everytime I would walk away from it.. Uninstalled ATI drivers, boot to safe mode ran Driver Sweeper, rebooted and loaded the latest ATI 12-12 drivers. It works great now.
My System SpecsSystem Spec
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 Crash everytime I go in Sleep mode




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