BSOD when playing

Pichu02 · 25 Dec 2010

Hello all,

I like to play Ragnarok Online from time to time. For over a month I was busy with tests and didn't play, but today I decided to log in. But the problem is, at the login page, when I was typing my password, the computer restarted itself and spent a while at the blue screen.
I tried again and this time, it not only restarted after a while, but also locked my notebook keyboard before doing it.
I have no idea what could be the issue, the game never did this before. I'm playing the official version of it, downloaded from the official site.

Basic Information:

- I got this notebook roughly a year ago
- Windows 7 Home Basic 32Bits
- OEM
- LG PC
- Pentium Dual-Core T4200 2GHz
- Ram 3G

I attached the reports asked at the posting instructions thread. If there is something else I should have said, please tell me.

zigzag3143 · 25 Dec 2010

Pichu02 said:

Hello all,

I like to play Ragnarok Online from time to time. For over a month I was busy with tests and didn't play, but today I decided to log in. But the problem is, at the login page, when I was typing my password, the computer restarted itself and spent a while at the blue screen.
I tried again and this time, it not only restarted after a while, but also locked my notebook keyboard before doing it.
I have no idea what could be the issue, the game never did this before. I'm playing the official version of it, downloaded from the official site.

Basic Information:

- I got this notebook roughly a year ago
- Windows 7 Home Basic 32Bits
- OEM
- LG PC
- Pentium Dual-Core T4200 2GHz
- Ram 3G

I attached the reports asked at the posting instructions thread. If there is something else I should have said, please tell me.

these were caused by the directx portion of your video driver. Use these to un-install then re-install a fresh copy. Also update the drivers listed below. They go way too far back.

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

When it is removed then download and install the fresh copy.

Code:

hwinterface.sys    7/22/2003 11:28:27    0x3f1d662b    0x00000a40    0x9057d000    0x9057da40                            
npptNT2.sys    1/6/2005 1:43:06    0x41dcddfa    0x00006000    0x993b0000    0x993b6000                            
npkcrypt.sys    6/21/2005 19:55:44    0x42b8b710    0x00004b20    0x993b6000    0x993bab20                            
spldr.sys    5/11/2009 11:13:47    0x4a084ebb    0x00008000    0x8b5f7000    0x8b5ff000                            
netr28.sys    5/19/2009 8:49:22    0x4a12b8e2    0x0009a000    0x9080d000    0x908a7000                            
amdxata.sys    5/19/2009 12:57:35    0x4a12f30f    0x00009000    0x8b0e5000    0x8b0ee000                            
IntcHdmi.sys    5/26/2009 6:12:34    0x4a1bcea2    0x00023000    0x974e9000    0x9750c000                            
igdkmd32.sys    6/3/2009 13:09:19    0x4a26bc4f    0x00620000    0x90a18000    0x91038000    igdkmd32.sys+1a0bfe

How To Find Drivers:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\122410-48485-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0x82e4f000 PsLoadedModuleList = 0x82f97810
Debug session time: Fri Dec 24 08:45:37.892 2010 (GMT-5)
System Uptime: 0 days 2:03:45.702
Loading Kernel Symbols
...............................................................
................................................................
.................
Loading User Symbols
Loading unloaded module list
..........
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_UNEXPECTED_VALUE (c8)
The processor's IRQL is not what it should be at this time.  This is
usually caused by a lower level routine changing IRQL for some period
and not restoring IRQL at the end of that period (eg acquires spinlock
but doesn't release it).
        if UniqueValue is 0 or 1
            2 = APC->KernelRoutine
            3 = APC
            4 = APC->NormalRoutine
Arguments:
Arg1: 00000000, (Current IRQL << 16) | (Expected IRQL << 8) | UniqueValue
Arg2: 00000000
Arg3: 00000000
Arg4: 00000000

Debugging Details:
------------------

Unable to load image \SystemRoot\System32\drivers\dxgkrnl.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xC8

PROCESS_NAME:  System

CURRENT_IRQL:  1f

LAST_CONTROL_TRANSFER:  from 82e1dc33 to 82f2bd10

STACK_TEXT:  
82f75b3c 82e1dc33 000000c8 00000000 00000000 nt!KeBugCheckEx+0x1e
82f75b58 82e32a4e 0000001d 000000e1 82f75b6c hal!HalBeginSystemInterrupt+0x41
82f75b58 82ebcdf9 0000001d 000000e1 82f75b6c hal!HalpIpiHandler+0xf6
82f75c14 91039967 86da8d10 00000000 00000000 nt!KeInsertQueueDpc+0x22f
WARNING: Stack unwind information not available. Following frames may be wrong.
82f75c2c 90a27d18 86da8920 00000000 00000000 dxgkrnl+0x1967
82f75c64 910398ec 86db6000 00000000 82f75c88 igdkmd32+0xfd18
82f75c74 82ed90de 87bcc500 86da8920 00000000 dxgkrnl+0x18ec
82f75c88 82e8e7cd 87bcc500 86da8920 82f75cb4 nt!KiInterruptMessageDispatch+0x12
82f75c88 82eb701a 87bcc500 86da8920 82f75cb4 nt!KiInterruptDispatch+0x6d
82f75d24 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x1a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
dxgkrnl+1967
91039967 ??              ???

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  dxgkrnl+1967

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dxgkrnl

IMAGE_NAME:  dxgkrnl.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ac54de1

FAILURE_BUCKET_ID:  0xC8_dxgkrnl+1967

BUCKET_ID:  0xC8_dxgkrnl+1967

Followup: MachineOwner
---------

Pichu02 · 25 Dec 2010

First of all, thanks for bothering with me Mr. Zigzag. But you'll have to pardon my almost complete lack of understanding. What are "these" you said I'll have to use? And how can I download a new copy? And thanks for the tips about upgrading my drivers, I'll do that today. And again, sorry to bother you with my lack of computer knowledge.

Pichu02 · 25 Dec 2010

After a bit (ok, a lot) of struggle, I discovered how to un-install and re-install my graphic driver. I also updated my Direct X. Now I don't get BSOD anymore, but the mystery of the disabling keyboard is still there... u.u Thanks for your help Mr. Zigzag.