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Windows 7: BSOD dump help

25 Dec 2010   #1
mortenbock

Windows 7 Ultimate x64
 
 
BSOD dump help

Hi.

I'm trying to figure out what is making my friends computer crash. I have attached the latest three minidumps.

Computer is
- Windows 7 Home x64
- Full retail version
- System is ~3 months old

Extra info:
The system is having some trouble registering that there is 6 Gb of ram on the installed. Windows will sometimes register all 6, but mostly only 4gb. I don't know if there is a direct connection between that, and the BSOD's that occur, so I would like your help to check out if the BSOD could be software/driver related.

Running Memtest86+ does not seem to find any problems with the RAM. They are however High Performance ram, that require extra voltage, and I did set that up in the BIOS, but maybe I need to alter more settings?

Any advice is welcome! Thank you!


My System SpecsSystem Spec
.
25 Dec 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by mortenbock View Post
Hi.

I'm trying to figure out what is making my friends computer crash. I have attached the latest three minidumps.

Computer is
- Windows 7 Home x64
- Full retail version
- System is ~3 months old

Extra info:
The system is having some trouble registering that there is 6 Gb of ram on the installed. Windows will sometimes register all 6, but mostly only 4gb. I don't know if there is a direct connection between that, and the BSOD's that occur, so I would like your help to check out if the BSOD could be software/driver related.

Running Memtest86+ does not seem to find any problems with the RAM. They are however High Performance ram, that require extra voltage, and I did set that up in the BIOS, but maybe I need to alter more settings?

Any advice is welcome! Thank you!

ASACPI.sys Sun Mar 27 22:30:36 2005
Quote:
The 2005 version of this driver is a known BSOD cause.
Please visit this link: ASUSTeK Computer Inc.-Support- download_item_mkt
Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit " (it's about the 8th item down).
Download and install it.
Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.sys file is date stamped from 2009 or 2010 (NOT 2005).
Also remove Symantec and replace with Microsoft security Essentials

Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

http://www.microsoft.com/security_essentials/


After fixing these two problems we can begin to find the true cause
My System SpecsSystem Spec
Reply

 BSOD dump help




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