My Pc Crashes while im on my PC

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  1. Posts : 48
    Windows 7 ultimate 32 bit
       #1

    My Pc Crashes while im on my PC


    Hello Guys so i was using my PC and it randomly crash. While some one was calling me from skype it randomly crash Blue Screen of Death.
    Here is my basic system information
    Code:
     Windows 7 Ultimate x86 (32-bit)
    - the original installed OS on the system? i really don't understand this question so i didn't answer it
    - an OEM or full retail version? i buy it from future shop and i install it on my machine
    What is the age of system (hardware)? im not sure what is hardware is and im not sure how old it is 
     - What is the age of OS installation (have you re-installed the OS?)  i just reformat my PC 3 days ago
    Last edited by amir57; 26 Dec 2010 at 15:42.
      My Computer


  2. Posts : 2,566
    Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
       #2

    You have a very OLD (2005) driver which needs to be updated.

    RTCore32.sys Wed May 25 18:39:05 2005
    RivaTuner Driver

    To update this - RivaTuner

    If you are having problems, please let me know.

    Happy New Year!

    Dean
      My Computer


  3. Posts : 48
    Windows 7 ultimate 32 bit
    Thread Starter
       #3

    DeanP said:
    You have a very OLD (2005) driver which needs to be updated.

    RTCore32.sys Wed May 25 18:39:05 2005
    RivaTuner Driver

    To update this - RivaTuner

    If you are having problems, please let me know.

    Happy New Year!

    Dean
    hmm which one should i download im not sure which one to download please give me a direct link im a bit noob happy new year to you too!
      My Computer


  4. Posts : 2,566
    Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
       #4

    Just asking, do you even use RivaTuner? If not, uninstall it. That should solve the problem.
      My Computer


  5. Posts : 28,845
    Win 8 Release candidate 8400
       #5

    amir57 said:
    Hello Guys so i was using my PC and it randomly crash. While some one was calling me from skype it randomly crash Blue Screen of Death.
    Here is my basic system information
    Code:
     Windows 7 Ultimate x86 (32-bit)
    - the original installed OS on the system? i really don't understand this question so i didn't answer it
    - an OEM or full retail version? i buy it from future shop and i install it on my machine
    What is the age of system (hardware)? im not sure what is hardware is and im not sure how old it is 
     - What is the age of OS installation (have you re-installed the OS?)  i just reformat my PC 3 days ago
    2 issues

    1- A 5 year rtcore.sys file which should be removed.
    RTCore32.sys 5/25/2005 1:39:05 0x42941d89 0x9f178000 0x9f179200 0x00001200


    2-safedrv.sys The memory dump blames safedrv.sys - a component of the Garena Update. I cant find any english info on it but maybe you know what it is. In any case it is what caused the BSOD

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\122510-15787-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
    *http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16617.x86fre.win7_gdr.100618-1621
    Machine Name:
    Kernel base = 0x82a07000 PsLoadedModuleList = 0x82b4f810
    Debug session time: Sat Dec 25 23:42:01.039 2010 (GMT-5)
    System Uptime: 0 days 5:03:50.771
    Loading Kernel Symbols
    .
    
    Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
    Run !sym noisy before .reload to track down problems loading symbols.
    
    ..............................................................
    ................................................................
    ...........................
    Loading User Symbols
    Loading unloaded module list
    ......
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    PAGE_FAULT_IN_NONPAGED_AREA (50)
    Invalid system memory was referenced.  This cannot be protected by try-except,
    it must be protected by a Probe.  Typically the address is just plain bad or it
    is pointing at freed memory.
    Arguments:
    Arg1: ba05c000, memory referenced.
    Arg2: 00000000, value 0 = read operation, 1 = write operation.
    Arg3: 82a218c7, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 00000000, (reserved)
    
    Debugging Details:
    ------------------
    
    Unable to load image \??\C:\Program Files\Garena\safedrv.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for safedrv.sys
    *** ERROR: Module load completed but symbols could not be loaded for safedrv.sys
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from 82b6f718
    Unable to read MiSystemVaType memory at 82b4f160
     ba05c000 
    
    FAULTING_IP: 
    nt!wcsrchr+a
    82a218c7 668b08          mov     cx,word ptr [eax]
    
    MM_INTERNAL_CODE:  0
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x50
    
    PROCESS_NAME:  Garena.exe
    
    CURRENT_IRQL:  0
    
    TRAP_FRAME:  a10cda50 -- (.trap 0xffffffffa10cda50)
    ErrCode = 00000000
    eax=ba05c000 ebx=00000001 ecx=00008671 edx=ba05bf58 esi=00000050 edi=ba05bf58
    eip=82a218c7 esp=a10cdac4 ebp=a10cdac4 iopl=0         nv up ei ng nz na pe nc
    cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010286
    nt!wcsrchr+0xa:
    82a218c7 668b08          mov     cx,word ptr [eax]        ds:0023:ba05c000=????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from 82a4d638 to 82a8c903
    
    STACK_TEXT:  
    a10cda38 82a4d638 00000000 ba05c000 00000000 nt!MmAccessFault+0x106
    a10cda38 82a218c7 00000000 ba05c000 00000000 nt!KiTrap0E+0xdc
    a10cdac4 9f1b22e6 ba05bf58 0000005c 000016a0 nt!wcsrchr+0xa
    WARNING: Stack unwind information not available. Following frames may be wrong.
    a10cdb00 9f1b21a4 873cb938 a10cdb64 a9a23bd8 safedrv+0x12e6
    a10cdb14 82c87187 873cb938 000016a0 a10cdb64 safedrv+0x11a4
    a10cdb3c 82c5cbc6 873cb938 000016a0 82b47b08 nt!PsCallImageNotifyRoutines+0x62
    a10cdbe8 82c75979 8748a008 871b5d40 a10cdce4 nt!MiMapViewOfImageSection+0x7fd
    a10cdc58 82c86241 871b5d40 a10cdce4 00000000 nt!MiMapViewOfSection+0x22e
    a10cdc88 82c8616c 99064a70 871b5d40 a10cdce4 nt!MmMapViewOfSection+0x2a
    a10cdd04 82a4a44a 00000184 ffffffff 0012f15c nt!NtMapViewOfSection+0x204
    a10cdd04 778a64f4 00000184 ffffffff 0012f15c nt!KiFastCallEntry+0x12a
    0012f0c8 00000000 00000000 00000000 00000000 0x778a64f4
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    safedrv+12e6
    9f1b22e6 ??              ???
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  safedrv+12e6
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: safedrv
    
    IMAGE_NAME:  safedrv.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4cc511dc
    
    FAILURE_BUCKET_ID:  0x50_safedrv+12e6
    
    BUCKET_ID:  0x50_safedrv+12e6
    
    Followup: MachineOwner
    ---------
      My Computer


  6. Posts : 48
    Windows 7 ultimate 32 bit
    Thread Starter
       #6

    DeanP said:
    Just asking, do you even use RivaTuner? If not, uninstall it. That should solve the problem.
    lol no i dont use rivaTuner
      My Computer


  7. Posts : 2,566
    Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
       #7

    Uninstall it.
      My Computer


  8. Posts : 48
    Windows 7 ultimate 32 bit
    Thread Starter
       #8

    DeanP said:
    Uninstall it.
    dude i don't even have the program install and i never install that program..
      My Computer


  9. Posts : 2,566
    Win 7 Pro x64 SP1 OS X Snow Leopard 10.6.7
       #9

    Follow ZigZag's suggestion - I am busy.
      My Computer


  10. Posts : 48
    Windows 7 ultimate 32 bit
    Thread Starter
       #10

    zigzag3143 said:
    amir57 said:
    Hello Guys so i was using my PC and it randomly crash. While some one was calling me from skype it randomly crash Blue Screen of Death.
    Here is my basic system information
    Code:
     Windows 7 Ultimate x86 (32-bit)
    - the original installed OS on the system? i really don't understand this question so i didn't answer it
    - an OEM or full retail version? i buy it from future shop and i install it on my machine
    What is the age of system (hardware)? im not sure what is hardware is and im not sure how old it is 
     - What is the age of OS installation (have you re-installed the OS?)  i just reformat my PC 3 days ago
    2 issues

    1- A 5 year rtcore.sys file which should be removed.
    RTCore32.sys 5/25/2005 1:39:05 0x42941d89 0x9f178000 0x9f179200 0x00001200


    2-safedrv.sys The memory dump blames safedrv.sys - a component of the Garena Update. I cant find any english info on it but maybe you know what it is. In any case it is what caused the BSOD

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\122510-15787-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
    *http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16617.x86fre.win7_gdr.100618-1621
    Machine Name:
    Kernel base = 0x82a07000 PsLoadedModuleList = 0x82b4f810
    Debug session time: Sat Dec 25 23:42:01.039 2010 (GMT-5)
    System Uptime: 0 days 5:03:50.771
    Loading Kernel Symbols
    .
    
    Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
    Run !sym noisy before .reload to track down problems loading symbols.
    
    ..............................................................
    ................................................................
    ...........................
    Loading User Symbols
    Loading unloaded module list
    ......
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    PAGE_FAULT_IN_NONPAGED_AREA (50)
    Invalid system memory was referenced.  This cannot be protected by try-except,
    it must be protected by a Probe.  Typically the address is just plain bad or it
    is pointing at freed memory.
    Arguments:
    Arg1: ba05c000, memory referenced.
    Arg2: 00000000, value 0 = read operation, 1 = write operation.
    Arg3: 82a218c7, If non-zero, the instruction address which referenced the bad memory
        address.
    Arg4: 00000000, (reserved)
    
    Debugging Details:
    ------------------
    
    Unable to load image \??\C:\Program Files\Garena\safedrv.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for safedrv.sys
    *** ERROR: Module load completed but symbols could not be loaded for safedrv.sys
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from 82b6f718
    Unable to read MiSystemVaType memory at 82b4f160
     ba05c000 
    
    FAULTING_IP: 
    nt!wcsrchr+a
    82a218c7 668b08          mov     cx,word ptr [eax]
    
    MM_INTERNAL_CODE:  0
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x50
    
    PROCESS_NAME:  Garena.exe
    
    CURRENT_IRQL:  0
    
    TRAP_FRAME:  a10cda50 -- (.trap 0xffffffffa10cda50)
    ErrCode = 00000000
    eax=ba05c000 ebx=00000001 ecx=00008671 edx=ba05bf58 esi=00000050 edi=ba05bf58
    eip=82a218c7 esp=a10cdac4 ebp=a10cdac4 iopl=0         nv up ei ng nz na pe nc
    cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010286
    nt!wcsrchr+0xa:
    82a218c7 668b08          mov     cx,word ptr [eax]        ds:0023:ba05c000=????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from 82a4d638 to 82a8c903
    
    STACK_TEXT:  
    a10cda38 82a4d638 00000000 ba05c000 00000000 nt!MmAccessFault+0x106
    a10cda38 82a218c7 00000000 ba05c000 00000000 nt!KiTrap0E+0xdc
    a10cdac4 9f1b22e6 ba05bf58 0000005c 000016a0 nt!wcsrchr+0xa
    WARNING: Stack unwind information not available. Following frames may be wrong.
    a10cdb00 9f1b21a4 873cb938 a10cdb64 a9a23bd8 safedrv+0x12e6
    a10cdb14 82c87187 873cb938 000016a0 a10cdb64 safedrv+0x11a4
    a10cdb3c 82c5cbc6 873cb938 000016a0 82b47b08 nt!PsCallImageNotifyRoutines+0x62
    a10cdbe8 82c75979 8748a008 871b5d40 a10cdce4 nt!MiMapViewOfImageSection+0x7fd
    a10cdc58 82c86241 871b5d40 a10cdce4 00000000 nt!MiMapViewOfSection+0x22e
    a10cdc88 82c8616c 99064a70 871b5d40 a10cdce4 nt!MmMapViewOfSection+0x2a
    a10cdd04 82a4a44a 00000184 ffffffff 0012f15c nt!NtMapViewOfSection+0x204
    a10cdd04 778a64f4 00000184 ffffffff 0012f15c nt!KiFastCallEntry+0x12a
    0012f0c8 00000000 00000000 00000000 00000000 0x778a64f4
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    safedrv+12e6
    9f1b22e6 ??              ???
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  safedrv+12e6
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: safedrv
    
    IMAGE_NAME:  safedrv.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4cc511dc
    
    FAILURE_BUCKET_ID:  0x50_safedrv+12e6
    
    BUCKET_ID:  0x50_safedrv+12e6
    
    Followup: MachineOwner
    ---------
    can u explain it again i didnt got what ur saying i have a bit bad English sorry
      My Computer


 
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